Rugs Direct Reviews 1,770

Ordered a small 'BERBER' rug 153L x 80Wcms arrived 2 days later. Delivery timing good.
Unfortunately it turned out to be worse than disappointing - looked cheap, thin, synthetic, balls of fluff fell out of it, very poor quality and the 'cream' colour we thought we'd ordered turned out to be grey not as described in the photo. Certainly we were mis-represented by the description online.
We go on to the refund/returns, go through a process on Whats App and finally at the end we learn that the mailing cost is #39.99! This is very scammy - we're not going to send it back for forty quid! Coming up close to the cost of the rug! Also put through a complaint to our bank to see if they can prevail on RUGS-ONLINE uk for mis-representation.
Watch out people

Love the rug. Delivered quickly as always

Order arrived quick
Rugs packaged well
Great price
Great quality
Very impressed

Great price easy to order and great mat

Great website, losds of choice. Good prices. Delivery was only let down by slowness of Evri.

I haven’t received my order nor any contact about my order until now

Company very easy to deal with, pleased with the rug and it is good value for money.

Spent £170 on a rug thats falling to bits only 3 months later. There is white dust falling out the bottom which indicates the latex glue is no good, its also shed terribly since ive had it. Sent several emails to their customer services and been completely blanked. I'd be extremely careful ordering from this company as they have awful warranty, ignore you and their rugs are awful quality.

Always check the returns policy l ordered a rug from this company , it seemed a lot lighter in colour than was advertised , l Applied to send it back and was told I would have to pay £30 to return , the rug wasn’t much more than that !! So now I’m stuck with a rug I don’t like !! Never buy from there again

I wrote to say that the rug was unacceptable and the company states if you aren't happy with the purchase to return no questions. I had a very irate response asking for photos why and stating that it was not possible

My rug arrived within 2 days. Good service. It was a very nice rug, but unfortunately, it did not look good in my living room. The colours were not as I'd hoped from the photos, so I had to return it. The return fee of £24.99 is ridiculous and I don't know if I'd order from this company again because of that.

Just received a delivery from Rugs Direct ,l am really pleased with my rug, the quality and colour was excellent, it was packaged really well also.

Lovely runner for my kitchen. It's brilliant that it doesnt slip so it's very safe for the place I need it.

Rug delivered two days after we ordered it. Seems perfect for our lounge. Very well packaged and took some time to remove it from double wrapping. So far very happy with our purchase. Thank you,overall a good experience. Would use you again.

your customer service was very good and professional

This is the second rug I’ve bought from Rugs Direct and the service was amazing. Quick and easy transaction and delivery was so quick. I highly recommend them. Many thanks.

Poor supply chain and delivery confusion.

Very pleased with my new rug.
Bought to replace my old Fireside Rug that was looking a bit tired and had been chewed in places by my Border Terrier. It’s a lovely rug and was very reasonably priced, hopefully it’ll last a few years. I’m really happy with my purchase and the Company I bought it from.

Delighted with my rug. Great value, very good customer service. I highly recommend Rugs Direct.