Rugs.co.uk Reviews 1,494

Lovely quality and plenty of choice too choose from in your own home

This website is misleading given it’s a co.uk the assumption is a UK company, however after ordering and checking tracking I realised it was coming from the USA. The rug didn’t suit the space we had planned it for so when I tried to organise a return I got an email saying I could arrange a return myself to Switzerland for a refund, which would roughly cost me nearly half the price of the rug, or I could keep the rug and get a partial refund of just under half the value that I paid for the rug. So in short, they do not do proper returns and refunds and are not a Uk company, very misleading - not quite sure how they get away with it!

Rug arrived as planned. Decided I did NOT like the design at all so returned the item. But I discovered the return was not simple to send to a depot in England. Oh no, horrors I was told by the company to send it back to Switzerland! I would have to pay courier costs. I expected a full refund of rug but they only gave me a partial refund. Rugs.co.uk owe me £120.00. The rug was returned in perfect condition.
I complained to the company that I was furious I hadn’t received the FULL refund. Threatening to contact BBCs You & Yours consumer radio programme. Quick as a flash, an apologetic email arrived saying we have refunded your account with £120.00. What a relief.

Good to have so many filters for the large range of products. Great to be able to see what the product will look like in your home.

When I accessed tracking and saw references to US locations - first I assumed it was a mistake, and when I realised the rugs were being shipped from across the pond I resigned myself to problems and delays, as reported in some reviews. How wrong I was. The rugs arrived on time and were precisely as advertised and photographed. Tracking was detailed and helpful. Excellent service all round. Very happy.

Avoid. So many things wrong with this company:
1. Rug was advertised with medium pile, but a thin mat arrived with no pile at all (flatwoven)
2. Had to send it to Switzerland for the return at a cost of £26, which irugs (the owning company) have refused to reimburse,
3. This turns out to be because they are not UK based at all! They are US based, so this is not part of their business model.
4. The return was received by them nearly 2 weeks ago, but I haven't even had the price of the rug refunded. They are telling me I received it 8 days ago. Not true.
It's high time that companies using .co.uk domains had to prove a UK base and therefore adherence to UK laws.
Disgusting.

They don't let you know in advance that the rugs are shipped from the US even though the website is a UK website. UPS delivery has my rug stuck in customs for over a month. Absolutely Atricious!!!

Quick service ordering, product looks good and a bargain

Beware the photos are misleading on colour saturation and quality and they basically do not offer refunds or returns, but pretend they do on their website. Not an honest company.

I received a faulty rug with a very visible crooked seam on one side and was absolutely threadbare. Contacted returns and was told to ship back at my own cost to either Switzerland or USA and then they only offer a partial refund. I was offered to use their FedEx account for a cost of £55 for the label subtracted from my refund amount. I was then told I could have £19 refunded or £29 store credit when I paid £69 for the rug. When I complained about the atrocious return policy and sent photos of the crooked rug, I was offered a partial refund of £30. Please note that when I sent an email to them to the email address listed on their site trying to arrange a return, it was blocked every time. I had to use the chat function on their website.

Overall, horrible experience and feel scammed.

Easy ordering

Bought a rug which wasn't the same as picture. Cost £59, they wanted £55 to return it. The company are fraudsters using a uk internet address but returns are going to USA. Do not use unless you will be happy with whatever you receive.

Experience was excellent very simple and straightforward.

There is a great selection of rugs with most, if not all, offered in different shapes and multiple sizes and some with various colour options. All at good prices and free delivery.
Easy process and quick payment procedure.
Good description with details of thickness of pile, softness, washability, colour description if more than one colour, etc. Also option of including any questions you may have.
Delivery to Northern Ireland available, which is great as some companies will not deliver to here or other islands off the UK.

Absolutely rubbish very poor quality I could of brought a rug from pound land and it would of been of better quality and to return you have to pay postage to USA 😡

Such a huge choice. I had to make myself make a decision!

Fantastic shop for rugs! Amazing selection at really low prices. Free delivery is always a bonus too!

Do not waste your time with this company. I ordered a rug based on their website description and photos of what should have been a light cream colour rug. What I got was a grey/brown rug that had a shine to it and looked cheap and nasty. It looked nothing like the photo on their website.

For a company called rugs.co.UK the returns address is Switzerland at a very hefty cost to the customer. They offer you a partial refund which is minimal or store credit which is even smaller. For a rug that cost £119 (in the sale) they want to give me £24 store credit or £60 refund.

Absolutely shocking customer service and highly recommend you avoid at all costs.

Update as of 7 August 2025 - this company have chosen to ignore my emails now after hounding me with scripted messages about standard refund/return rules. I sent them a photo of both rugs - the one delivered and the one ordered to show them they were not the same product nor were they the same colour. Radio silence. Be very wary of dealing with this company.

And now they have blocked my emails. Time to seek legal advice.