Have never used this site before but I’m definitely impressed, ordered two rugs and didn’t know whether I would receive it on time or how they would turn out but honestly I’m surprised. Got two kitche... See more
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Ordered wrong size by mistake. Despite a rectangular image on the website the rug was round. Wouldn't arrange to take it back even though I was happy to pay postage. Ive never experienced not being a... See more
Company replied
The rug finally arrived in great condition and looks perfect in our lounge. Gemma worked hard to resolve the initial delivery debacle and for that I am grateful. Good opportunity to review communic... See more
Company replied
The rug I ordered turned out to have been discontinued by the manufacturer. Gemma from Rug Traders both apologised and managed to source another, also discontinued, rug from the same series from one o... See more
Company details
Information provided by various external sources
Visit Rug Traders today for excellent value for money deals. From traditional persian rugs to modern contemporary designs. Buy online today!
Contact info
Cliffe Avenue, BD17 6PD, Baildon, United Kingdom
- rugtraders.co.uk
2.9
Average
453 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Great value for money + fast delivery
April 10, 2021
Great rug! Just what we wanted!
The rug has exceeded our expectations. It is both versatile and attractive to look at. The best thing is that it is non slip. Just what we wanted for our little puppy!
April 9, 2021
Easy to order online and was kept…
Easy to order online and was kept informed about dispatch and delivery. Arrived when expected.
April 9, 2021
Very happy with the service and the…
Very happy with the service and the delivery and the rug itself is very nice thank you very much
April 2, 2021
Still waiting for my delivery after…
Still waiting for my delivery after nearly 2 weeks of placing the order :( can’t get in touch with anyone Iv emailed called and left messages on Facebook :( 15th March I had an email stating the rug had left the warehouse was with couriers and would be with me the next working day, still nothing plus no tracking information or even details on what courier they have used :(
March 20, 2021
Unprompted review
Reply from Rug Traders
Thank you for your feedback. We have looked into the circumstances around your review. We do sincerely apologise if you have never received your item from us.
When I have looked into this for you, at the emails between yourself and our office, there was an email outlining the courier we had used and it's tracking information for you. The colleague also put on their email with this information to you, that they would be in the office the following day when it was out for delivery and to phone them if you have any further problems. Have you been in touch with us since to let someone know that you hadn't received your item at all please? If you would like to get in touch with us, please email mail@rugtraders.co.uk. Kind Regards, Rug traders.
The rug was not the colour from what we…
The rug was not the colour from what we looked at on the internet and did not match our front room as planned. We were also unhappy with the quality of the rug and we can't afford to send this back. Gutted.
March 16, 2021
Fast delivery. Good quality products. What's not to like!
2 rugs arrived the day after placing the order. Exactly as described - good quality and excellent value for money. Thankyou
March 12, 2021
Very good service, excellent quality.
Very good service. The quality of the rug is excellent. Just what I needed for my summerhouse.
March 9, 2021
Flat weave rug - worked
Wanted a flat weave rug/mat that could sit on my wood floor, which was thin enough to allow the front door to open. Took a punt; great price, quick delivery, well packed and did the job, exactly the way I hoped. Well worth it. If it only lasts a year, it'd still be worth the money - and then I'd buy another. Cannot fault any part of the experience.
March 9, 2021
Unprompted review
Beautiful rug
Beautiful rug, received sooner than expected. Very good value for money! Thank you
March 9, 2021
Not straight forward to contact them
Once I managed to get in touch with them, they apologised immediately and dealt with my issue at once. 👍
Lara
March 8, 2021
Reply from Rug Traders
Hi Lara, I do sincerely apologise about your experience. After our discussion on the phone, I can clarify that we do not appear to have got an email from you, so thank you for reaching out to us in some form. I will pass this onto our web team, to make sure our contact methods are all working ok. I have looked into your feedback also regarding your order, please expect a redelivery with the same tracking information I have sent over to you. The tracking information can be accessed via yourself and this will show the attempted delivery made last week. The redelivery is scheduled to come out to you tomorrow. I will keep an eye on the tracking as the day progresses tomorrow for you also.
Thank you again for taking the time to reach out to us. Kind Regards, The Rug traders sales team.
Have paid for a item not in stock but…
Have paid for a item not in stock but contacted and offered money back or wait 2weeks till item arrives in stock I am now looking forward to item soon.
March 8, 2021
Reply from Rug Traders
Hi Matthew, thank you for taking the time to leave us your feedback. Your item status will be updated in due course via email. Thank you for waiting for the item. Kind Regards, The Rug Traders sales team.
Reply from Rug Traders
Thank you for taking the time to leave us your lovely feedback.
Reply from Rug Traders
Thank you Les for your lovely feedback.
Very fast delivery of rugs I ordered
Very fast delivery of rugs I ordered. Nice quality but they were a bit on the smelly side, musty and a bit damp but I hung them on a clothes line for a week and the smell has dissipated thankfully.
March 8, 2021
Reply from Rug Traders
Thank you Jayem for your feedback. We appreciate you reaching out to us. I will now check your order to see what you had received from us, to make sure there is nothing wrong with our remaining stock in that storage location. Thank you again. Kind Regards, The Rug Traders sales team.
Reply from Rug Traders
Thank you Cherrill for your positive feedback.
Prompt quality service.
March 6, 2021
Reply from Rug Traders
Thank you Stephen for your lovely feedback.
Great Company
Excellent service, quick delivery and a quality rug for a great price.Very pleased indeed.Would definitely use them again.Many thanks.
March 5, 2021
Reply from Rug Traders
Thank you John for your positive review, we hope to see you again very soon.
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