Τhrough a huge variety of carpets that RUGVISTA offers, I found the carpet that fits my space perfectly and is exactly like the photo that I saw. The product received nicely packaged and very quickly.... See more
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The whole exprerience with rugvista its self was great. From navigating the site up to the delivering and post -purchase updates. The only issue I would like to point out is the courier vendor policy.... See more
First of all, there is a strong resemblance between the pictures and the actual product. Initially, we were hesitant about committing to an online purchase for an item we would normally prefer to see... See more
I am very happy with my beautiful new rug. The colours are exactly the same as in the picture. I also appreciate you sending me the instructions for looking after it. Finally, I was delighted when it... See more
Company details
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Rugvista — Βοηθάμε τους ανθρώπους να έχουν ένα σπίτι που αγαπούν. Η Rugvista ιδρύθηκε το 2005 με μια σαφή αποστολή και σκοπό: βοηθάμε τους ανθρώπους να έχουν ένα σπίτι που αγαπούν, κάνοντας εύκολο και ευχάριστο για τους πελάτες μας να βρουν το ιδανικό χαλί. Από την αρχή εστιάσαμε στο να προσφέρουμε υψηλής ποιότητας χαλιά σε δίκαιες τιμές, προσφέροντας ταυτόχρονα μια απρόσκοπτη και άνετη εμπειρία αγορών. Σήμερα είμαστε περήφανοι που είμαστε ένας από τους κορυφαίους διαδικτυακούς λιανοπωλητές χαλιών στην Ευρώπη, εξυπηρετώντας πελάτες σε πολλές χώρες. Η συλλογή μας περιλαμβάνει πάνω από 30.000 χαλιά, από παραδοσιακά χειροποίητα ανατολίτικα χαλιά έως σύγχρονα μηχανικά υφασμένα σχέδια· κάθε χαλί επιλέγεται προσεκτικά για να εξασφαλίζει ποιότητα, αντοχή και διαχρονικό σχέδιο, ώστε οι πελάτες μας να μπορούν να αγοράζουν με εμπιστοσύνη. Πιστεύουμε ότι η αγορά ενός χαλιού πρέπει να είναι εξίσου ευχάριστη με τη ζωή με αυτό: γι’ αυτό παρέχουμε σαφείς πληροφορίες προϊόντος, λεπτομερείς εικόνες και ένα εύχρηστο ηλεκτρονικό κατάστημα. Αξιόπιστη παράδοση σε όλη την Ευρώπη, ευέλικτες πολιτικές επιστροφής και φιλική, γρήγορη εξυπηρέτηση πελατών κάνουν την εμπειρία αγορών απλή, ασφαλή και χωρίς άγχος για κάθε πελάτη. Η έδρα μας βρίσκεται στο Μάλμε της Σουηδίας και δραστηριοποιούμαστε σε όλη την Ευρώπη· συνδυάζουμε σκανδιναβικές αξίες σχεδιασμού με διεθνή χειροτεχνία και σύγχρονες λύσεις ηλεκτρονικού εμπορίου. Η ομάδα μας εργάζεται καθημερινά για να βελτιώνει τις υπηρεσίες μας, να επεκτείνει τη συλλογή μας και να εμπνέει τους πελάτες στις επιλογές διακόσμησής τους. Δεσμευόμαστε να δημιουργούμε μακροχρόνιες σχέσεις με τους πελάτες μας προσφέροντας υψηλής ποιότητας προϊόντα, εξαιρετική εξυπηρέτηση και μια διαφανή, αξιόπιστη και ευχάριστη εμπειρία αγορών. Στη Rugvista βοηθάμε τους πελάτες μας να δημιουργούν χώρους που είναι προσωπικοί, φιλόξενοι και όμορφοι – ένα χαλί τη φορά.
Contact info
Lodgatan 11, 21124, Malmö, Sweden
- +44 20 3808 9940
- info@rugvista.com
- rugvista.gr
4.5
Excellent
377 reviews
Asks customers to review
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The rug came safely and fast.
February 28, 2023
Everything perfect
Everything perfect ! Very good quality and on time exactly on time ! That's great !
January 31, 2023
fair prices
fair prices, the rug has good quality and the timeline for the deliveries is accurate.
January 19, 2023
Highly recommended
The product was even better than expected, very high quality and the delivery was exactly as promised.
January 21, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Within two months the edge of my rug…
Within two months the edge of my rug broke. They told me i caused the damage and offered a discount to the site . Not satisfied at all with the quality of the rug neither the aftesale
January 8, 2023
Unprompted review
Reply from Rugvista
Dear customer,
thank you for your message. We are sorry to hear that you are not satisfied with the quality of your carpet.
Unfortunately we can only accept return if the carpet was not damaged by vacuuming, pets, heavy furniture or similar.
If you have any questions regarding your complaint please contact our Customer Service.
Your RugVista Team
wrong invoice data
The invoicing instructions are not followed and customer service is not even answering on emails send to: 'order @carpetvista.com' and 'info @carpetvista.com' at 29/12/2022, 30/12/2022 &11/1/2023. Instead I received an invoice with wrong data the 30/12/2022
The black space in email address in this text, is due to restrictions in this system to allow emails addresses. You may assume all emails were sent properly.
December 29, 2022
Reply from Rugvista
Good day,
Thank you for the updating the review.
Unfortunately we could not find your inquiry so we sent an email to you.
Could you kindly check it and reply to us? - we would be happy to help.
I wish you a lovely rest of the day!
Perfect carpet. Bad delivery
Perfect carpet.
Worst courier ever. Also never delivered on time.
December 28, 2022
Reply from Rugvista
Dear Konstantinos,
Thank you for your feedback. We are happy to hear that you are pleased with the quality of our carpet. We are always trying to select the best and most reliable shippers but, unfortunately, during holiday season there are many sudden delays due to increased work load. We will try to improve our services nevertheless.
Kind regards,
Customer support team RugVista
Friendly UX of website
Friendly UX of website, many options in value and design, detailed info for each product
December 12, 2022
The carpet looks exactly as in the…
The carpet looks exactly as in the photo. I love the vivid colours!
December 15, 2022
absolutely satisfied Greek costumer
Quick delivery in Greece, nice colours and pattern.
December 13, 2022
The carpet was as in the discription
The carpet was as in the discription. Good quality, nice price
December 7, 2022
Excellent quality beautiful carpet in a reasonable price
Very fast delivery of the carpet I ordered and very happy with the excellent quality of the product in conjunction with the reasonable price.
The carpet is very beautiful better even from the photo and very soft to touch. Great choice!
December 6, 2022
Everything was easy and consistent
Everything was easy and consistent. The website was accurate, helpful and user friendly. The pictures of the carpet were precise, clear and representative. Nothing negative to complain about. Five stars experience.
November 30, 2022
Great variety and very good quality
November 29, 2022
Rug as expected to be
November 25, 2022
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