Rugvista Reviews 

377
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality and how accurately they match online images, often finding them even more beautiful. Many appreciate the wide variety of items and the excellent service. Reviewers frequently highlight the fast and reliable delivery, often receiving orders quickly and well-packaged. However, some customers experienced delivery issues, including delays and problems with courier services regarding scheduling or efficient domestic handling. A few other people also noted product quality was not always as expected, mentioning manufacturing defects, incorrect items, or problematic packaging causing damage.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the great quality and variety... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the great quality of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast shipping and quick... See more

Order

Clients share ambiguous opinions on order, with many finding the ordering process easy and straightforward,... See more

Service

Users describe positive interactions with service, with many reviewers highlighting great, fast, and accurate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Τhrough a huge variety of carpets that RUGVISTA offers, I found the carpet that fits my space perfectly and is exactly like the photo that I saw. The product received nicely packaged and very quickly.... See more

Rated 5 out of 5 stars

The whole exprerience with rugvista its self was great. From navigating the site up to the delivering and post -purchase updates. The only issue I would like to point out is the courier vendor policy.... See more

Rated 5 out of 5 stars

First of all, there is a strong resemblance between the pictures and the actual product. Initially, we were hesitant about committing to an online purchase for an item we would normally prefer to see... See more

Rated 5 out of 5 stars

I am very happy with my beautiful new rug. The colours are exactly the same as in the picture. I also appreciate you sending me the instructions for looking after it. Finally, I was delighted when it... See more


Company details

  1. Rug Store
  2. Oriental Rug Store

Written by the company

Rugvista — Βοηθάμε τους ανθρώπους να έχουν ένα σπίτι που αγαπούν. Η Rugvista ιδρύθηκε το 2005 με μια σαφή αποστολή και σκοπό: βοηθάμε τους ανθρώπους να έχουν ένα σπίτι που αγαπούν, κάνοντας εύκολο και ευχάριστο για τους πελάτες μας να βρουν το ιδανικό χαλί. Από την αρχή εστιάσαμε στο να προσφέρουμε υψηλής ποιότητας χαλιά σε δίκαιες τιμές, προσφέροντας ταυτόχρονα μια απρόσκοπτη και άνετη εμπειρία αγορών. Σήμερα είμαστε περήφανοι που είμαστε ένας από τους κορυφαίους διαδικτυακούς λιανοπωλητές χαλιών στην Ευρώπη, εξυπηρετώντας πελάτες σε πολλές χώρες. Η συλλογή μας περιλαμβάνει πάνω από 30.000 χαλιά, από παραδοσιακά χειροποίητα ανατολίτικα χαλιά έως σύγχρονα μηχανικά υφασμένα σχέδια· κάθε χαλί επιλέγεται προσεκτικά για να εξασφαλίζει ποιότητα, αντοχή και διαχρονικό σχέδιο, ώστε οι πελάτες μας να μπορούν να αγοράζουν με εμπιστοσύνη. Πιστεύουμε ότι η αγορά ενός χαλιού πρέπει να είναι εξίσου ευχάριστη με τη ζωή με αυτό: γι’ αυτό παρέχουμε σαφείς πληροφορίες προϊόντος, λεπτομερείς εικόνες και ένα εύχρηστο ηλεκτρονικό κατάστημα. Αξιόπιστη παράδοση σε όλη την Ευρώπη, ευέλικτες πολιτικές επιστροφής και φιλική, γρήγορη εξυπηρέτηση πελατών κάνουν την εμπειρία αγορών απλή, ασφαλή και χωρίς άγχος για κάθε πελάτη. Η έδρα μας βρίσκεται στο Μάλμε της Σουηδίας και δραστηριοποιούμαστε σε όλη την Ευρώπη· συνδυάζουμε σκανδιναβικές αξίες σχεδιασμού με διεθνή χειροτεχνία και σύγχρονες λύσεις ηλεκτρονικού εμπορίου. Η ομάδα μας εργάζεται καθημερινά για να βελτιώνει τις υπηρεσίες μας, να επεκτείνει τη συλλογή μας και να εμπνέει τους πελάτες στις επιλογές διακόσμησής τους. Δεσμευόμαστε να δημιουργούμε μακροχρόνιες σχέσεις με τους πελάτες μας προσφέροντας υψηλής ποιότητας προϊόντα, εξαιρετική εξυπηρέτηση και μια διαφανή, αξιόπιστη και ευχάριστη εμπειρία αγορών. Στη Rugvista βοηθάμε τους πελάτες μας να δημιουργούν χώρους που είναι προσωπικοί, φιλόξενοι και όμορφοι – ένα χαλί τη φορά.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

377 reviews

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Asks customers to review

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4.5

All reviews

(377)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Carpets

The carpets were as pictured and i love them! The delivery was very fast and they came very nicely packaged! Very reasonably priced rugs and I am very happy with my purchase!

October 23, 2025
Rated 5 out of 5 stars

Trusted company

Trusted company. Friendly site easy to use. I got what I ordered and had no worries in payment. Delivery on time . It was not the first time I used the company and I am always very happy with my choices.

October 18, 2025
Rated 4 out of 5 stars

Delivery top

The photos accurately reflect the colours and workmanship of the carpets.
Ordering and delivery are always straightforward and quick.

October 2, 2025
Rated 3 out of 5 stars

I have never received an update about dispatch.

I have never received an update about the dispatch, even though you were on point sending me the certificate of my rug right after payment. And I never had any contact from FedEx either. We could have not being at home and from previous experience FedEx do not put any effort to inform about scheduled delivery.
The carpet has arrived by good luck and it is gorgeous. Soft and very nice to step on barefoot. We loved the colours and how the narrow ends finishing are. Very satisfies. But please change delivery company at least for Greece.

October 11, 2025
Rugvista logo

Reply from Rugvista

Dear Customer,

Thank you for your feedback. We’re sorry for the lack of updates regarding your delivery.  After processing your order and sending the certificate, your rug was dispatched via FedEx. While we rely on them for delivery notifications, we understand that their updates were insufficient in your case.

We can see that your parcel was delivered on October 10, and we hope you are satisfied with your carpet.

If you need any further assistance, please contact our customer service at info@rugvista.com.

Rated 5 out of 5 stars

A great e-shopping experience!!

A very informative and professional site. The product is exactly what was shown on the company's website. Delivery was prompt and on time, as promised. This was indeed a great e-shopping experience!! Thank you CarpetVista!!

March 9, 2023

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