Τhrough a huge variety of carpets that RUGVISTA offers, I found the carpet that fits my space perfectly and is exactly like the photo that I saw. The product received nicely packaged and very quickly.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The whole exprerience with rugvista its self was great. From navigating the site up to the delivering and post -purchase updates. The only issue I would like to point out is the courier vendor policy.... See more
First of all, there is a strong resemblance between the pictures and the actual product. Initially, we were hesitant about committing to an online purchase for an item we would normally prefer to see... See more
I am very happy with my beautiful new rug. The colours are exactly the same as in the picture. I also appreciate you sending me the instructions for looking after it. Finally, I was delighted when it... See more
Company details
Written by the company
Rugvista — Βοηθάμε τους ανθρώπους να έχουν ένα σπίτι που αγαπούν. Η Rugvista ιδρύθηκε το 2005 με μια σαφή αποστολή και σκοπό: βοηθάμε τους ανθρώπους να έχουν ένα σπίτι που αγαπούν, κάνοντας εύκολο και ευχάριστο για τους πελάτες μας να βρουν το ιδανικό χαλί. Από την αρχή εστιάσαμε στο να προσφέρουμε υψηλής ποιότητας χαλιά σε δίκαιες τιμές, προσφέροντας ταυτόχρονα μια απρόσκοπτη και άνετη εμπειρία αγορών. Σήμερα είμαστε περήφανοι που είμαστε ένας από τους κορυφαίους διαδικτυακούς λιανοπωλητές χαλιών στην Ευρώπη, εξυπηρετώντας πελάτες σε πολλές χώρες. Η συλλογή μας περιλαμβάνει πάνω από 30.000 χαλιά, από παραδοσιακά χειροποίητα ανατολίτικα χαλιά έως σύγχρονα μηχανικά υφασμένα σχέδια· κάθε χαλί επιλέγεται προσεκτικά για να εξασφαλίζει ποιότητα, αντοχή και διαχρονικό σχέδιο, ώστε οι πελάτες μας να μπορούν να αγοράζουν με εμπιστοσύνη. Πιστεύουμε ότι η αγορά ενός χαλιού πρέπει να είναι εξίσου ευχάριστη με τη ζωή με αυτό: γι’ αυτό παρέχουμε σαφείς πληροφορίες προϊόντος, λεπτομερείς εικόνες και ένα εύχρηστο ηλεκτρονικό κατάστημα. Αξιόπιστη παράδοση σε όλη την Ευρώπη, ευέλικτες πολιτικές επιστροφής και φιλική, γρήγορη εξυπηρέτηση πελατών κάνουν την εμπειρία αγορών απλή, ασφαλή και χωρίς άγχος για κάθε πελάτη. Η έδρα μας βρίσκεται στο Μάλμε της Σουηδίας και δραστηριοποιούμαστε σε όλη την Ευρώπη· συνδυάζουμε σκανδιναβικές αξίες σχεδιασμού με διεθνή χειροτεχνία και σύγχρονες λύσεις ηλεκτρονικού εμπορίου. Η ομάδα μας εργάζεται καθημερινά για να βελτιώνει τις υπηρεσίες μας, να επεκτείνει τη συλλογή μας και να εμπνέει τους πελάτες στις επιλογές διακόσμησής τους. Δεσμευόμαστε να δημιουργούμε μακροχρόνιες σχέσεις με τους πελάτες μας προσφέροντας υψηλής ποιότητας προϊόντα, εξαιρετική εξυπηρέτηση και μια διαφανή, αξιόπιστη και ευχάριστη εμπειρία αγορών. Στη Rugvista βοηθάμε τους πελάτες μας να δημιουργούν χώρους που είναι προσωπικοί, φιλόξενοι και όμορφοι – ένα χαλί τη φορά.
Contact info
Lodgatan 11, 21124, Malmö, Sweden
- +44 20 3808 9940
- info@rugvista.com
- rugvista.gr
4.5
Excellent
377 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I received the carpet with noticeable cuts
I received the carpet with noticeable cuts/production defects, which was disappointing. The initial resolution offered was a small refund or a return-and-reorder, but I had to push for a more reasonable solution. After some back-and-forth, the company agreed to a 50% refund, which I appreciate.
Overall, the product quality was not as expected, but customer service did eventually resolve the issue. I hope future quality checks improve.
December 2, 2025
Reply from Rugvista
Dear Customer,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your rug arrived with defects, this is certainly not the level of quality we aim to deliver.
We’re glad we were able to reach a resolution together and that the 50% refund was satisfactory in the end. We genuinely appreciate your patience throughout the process.
Your comments regarding product quality and quality control are extremely valuable to us. Please be assured that we’re continually working on improving our checks to prevent issues like this in the future.
Thank you again for your honest feedback. If there’s anything more we can assist you with, we’re here to help.
Two rugs purchased
Two rugs purchased. Only one satisfactory. Support not forthcoming as yet!!
Can I please ask for some help regarding a faulty rug which I am trying to return from Greece.
I have followed your instructions regarding the sending of images but have not heard from you.
There appears to be an automatic response but no follow up. When purchasing from another country this is frustrating.
Can you please supply labels to return this rug so it can be inspected?
Many thanks, Sallieanne
December 4, 2025
Unprompted review
Reply from Rugvista
Dear Customer,
Thank you very much for taking the time to leave your Trustpilot review and your feedback. We sincerely apologize for the delay in our response and any frustration this may have caused.
We are very sorry to hear the rug you received did not meet your expectations. It is important to us that you are happy with the rug you receive. We will of course assist you with the return of the rug so we would kindly ask you to to reach out to our customer service team at info@rugvista.com and provide us with your order number. We try to make it as easy as possible for customers to order a rug and if they do not like it, return it for free to us.
Thank you again for your feedback and if there's anything else we can do for you, we'd love to hear about it. We take our customers feedback very seriously and we will take your message along to improve our service.
The carpets are of very good quality.
December 1, 2025
The product was fine.
The product was fine.
The experience with fedex was terrible. I will not buy from you anything again,if it is to come with fedex. Headache.
December 1, 2025
Perfect!
They delivered my products very quickly. I was also very satisfied with what I purchased.
November 27, 2025
The rug (2x3m) came folded in as if it…
The rug (2x3m) came folded in as if it was a blanket. As a result, there are multiple ripples that won't go away and the rug will not lay flat on the floor. It is a pity they treat their products with such little respect.
November 26, 2025
Reply from Rugvista
Hello,
Thank you for taking the time to write us a review. We are so sorry to hear that you aren't happy with how the rug arrived, and we can understand your concerns.
As we ship internationally, we have to follow the guidelines set by our shippers - they have restrictions on the measurements of international shipments. As such, many of our rugs need to be folded for shipping.
The fold marks should go away by themselves in the next few days/weeks. The rug's material has a natural combination that makes it regain its structure and shape after being laid out flat.
If the fold marks are particularly resistant and nothing helps, please reach out to our customer service (info@rugvista.com). We would be happy to take another look and help further.
Have a lovely day!
Very bad quality
November 26, 2025
Reply from Rugvista
We are sorry that you are not satisfied with the quality and it is of course possible to return the rug if you wish and get your money back. In the order confirmation there is a link to create the return and get a label and return instructions.
Thank you for your feedback and have a nice day!
It's not the first time I bye carpets…
It's not the first time I bye carpets so I know about you and I think it's fair value for money
November 24, 2025
very good service
very good service
delivery to the house within promised shipping date
November 20, 2025
Fast shipping and great quality ✨
Fast shipping and great quality ✨
In love with my two new rugs! 🤎🧡
November 18, 2025
PERFECT CHOICE
Τhrough a huge variety of carpets that RUGVISTA offers, I found the carpet that fits my space perfectly and is exactly like the photo that I saw. The product received nicely packaged and very quickly.
November 12, 2025
I received wrong product
I ordered a white carpet 160X230 and I received a light green 170X240
November 12, 2025
Reply from Rugvista
Hi,
Thank you for taking the time to leave your feedback. We are very sorry to hear about the mistake with your order. This is certainly not the experience we want our customers to have.
Please contact our customer service team at info@rugvista.com, and we will assist you immediately to resolve this issue.
We appreciate your patience and hope to make this right for you.
Fantastic and good quality rug.
Fantastic and good quality rug.
It's the fourth time I buy from Rugvista and I'm very happy customer
November 4, 2025
Great customer service
November 8, 2025
Beautiful rug, quick delivery
I am very happy with my beautiful new rug. The colours are exactly the same as in the picture. I also appreciate you sending me the instructions for looking after it. Finally, I was delighted when it arrived 6 days before the estimated delivery date. Thank you!!
November 7, 2025
Reply from Rugvista
Thank you for your feedback! 🌿
We really appreciate you taking the time to share your thoughts. We’re sorry to hear that the packaging didn’t fully meet your expectations. Your comments are valuable and will be shared with our logistics team so we can keep improving.
If there was any damage to the rug or packaging during delivery, please reach out to us at info@rugvista.com, and we’ll be happy to assist you further.
Have a nice day!
RugVista Team
Excellent quality & packaging
Excellent quality & packaging. I have ordered two carpets so far, and they are both value for money
November 6, 2025
The rug arrived fast and in very good…
The rug arrived fast and in very good condition. It looks like the pictures I saw when I ordered it online. I'm very happy with my purchase and can recommend this shop.
November 6, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.