Τhrough a huge variety of carpets that RUGVISTA offers, I found the carpet that fits my space perfectly and is exactly like the photo that I saw. The product received nicely packaged and very quickly.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The whole exprerience with rugvista its self was great. From navigating the site up to the delivering and post -purchase updates. The only issue I would like to point out is the courier vendor policy.... See more
First of all, there is a strong resemblance between the pictures and the actual product. Initially, we were hesitant about committing to an online purchase for an item we would normally prefer to see... See more
I am very happy with my beautiful new rug. The colours are exactly the same as in the picture. I also appreciate you sending me the instructions for looking after it. Finally, I was delighted when it... See more
Company details
Written by the company
Rugvista — Βοηθάμε τους ανθρώπους να έχουν ένα σπίτι που αγαπούν. Η Rugvista ιδρύθηκε το 2005 με μια σαφή αποστολή και σκοπό: βοηθάμε τους ανθρώπους να έχουν ένα σπίτι που αγαπούν, κάνοντας εύκολο και ευχάριστο για τους πελάτες μας να βρουν το ιδανικό χαλί. Από την αρχή εστιάσαμε στο να προσφέρουμε υψηλής ποιότητας χαλιά σε δίκαιες τιμές, προσφέροντας ταυτόχρονα μια απρόσκοπτη και άνετη εμπειρία αγορών. Σήμερα είμαστε περήφανοι που είμαστε ένας από τους κορυφαίους διαδικτυακούς λιανοπωλητές χαλιών στην Ευρώπη, εξυπηρετώντας πελάτες σε πολλές χώρες. Η συλλογή μας περιλαμβάνει πάνω από 30.000 χαλιά, από παραδοσιακά χειροποίητα ανατολίτικα χαλιά έως σύγχρονα μηχανικά υφασμένα σχέδια· κάθε χαλί επιλέγεται προσεκτικά για να εξασφαλίζει ποιότητα, αντοχή και διαχρονικό σχέδιο, ώστε οι πελάτες μας να μπορούν να αγοράζουν με εμπιστοσύνη. Πιστεύουμε ότι η αγορά ενός χαλιού πρέπει να είναι εξίσου ευχάριστη με τη ζωή με αυτό: γι’ αυτό παρέχουμε σαφείς πληροφορίες προϊόντος, λεπτομερείς εικόνες και ένα εύχρηστο ηλεκτρονικό κατάστημα. Αξιόπιστη παράδοση σε όλη την Ευρώπη, ευέλικτες πολιτικές επιστροφής και φιλική, γρήγορη εξυπηρέτηση πελατών κάνουν την εμπειρία αγορών απλή, ασφαλή και χωρίς άγχος για κάθε πελάτη. Η έδρα μας βρίσκεται στο Μάλμε της Σουηδίας και δραστηριοποιούμαστε σε όλη την Ευρώπη· συνδυάζουμε σκανδιναβικές αξίες σχεδιασμού με διεθνή χειροτεχνία και σύγχρονες λύσεις ηλεκτρονικού εμπορίου. Η ομάδα μας εργάζεται καθημερινά για να βελτιώνει τις υπηρεσίες μας, να επεκτείνει τη συλλογή μας και να εμπνέει τους πελάτες στις επιλογές διακόσμησής τους. Δεσμευόμαστε να δημιουργούμε μακροχρόνιες σχέσεις με τους πελάτες μας προσφέροντας υψηλής ποιότητας προϊόντα, εξαιρετική εξυπηρέτηση και μια διαφανή, αξιόπιστη και ευχάριστη εμπειρία αγορών. Στη Rugvista βοηθάμε τους πελάτες μας να δημιουργούν χώρους που είναι προσωπικοί, φιλόξενοι και όμορφοι – ένα χαλί τη φορά.
Contact info
Lodgatan 11, 21124, Malmö, Sweden
- +44 20 3808 9940
- info@rugvista.com
- rugvista.gr
4.5
Excellent
377 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great store overall!
It's the second rug we buy from RugVista. Both times everything went smoothly. The rug arrived in perfect condition and very fast. It's an excellent online store!
March 30, 2022
Everything great
Everything great - the carpet, the packaging, the certificate of genuity, the delivery. It would be a nice asset if you add as a service payment upon delivery (non available in Greece).
March 20, 2022
Fantastic!!!We are crazy about it!!!All…
Fantastic!!!We are crazy about it!!!All the family!!!
March 2, 2022
Everything was perfect
Everything was perfect, fast delivery, GREAT Carpet. Highly recommended.
February 16, 2022
Excellent service and product quality
Excellent service and product quality. The rugs are exactly as shown in the pictures and have great quality. They arrived in short period of time after ordering despite and the packaging was just fine!
February 1, 2022
Good quality
The items were sent within 6 days! The quality of the carpet is very good. Best Value for money. I have already bought 3 items!
January 30, 2022
Perfect buying experience
Perfect buying experience, the products exactly waht I wanted. I recommend the company for perfect carpets!!
January 20, 2022
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Disappointed
I recently received a carpet which is not the one appeared at the site. I tried to reach them but noone replies.I tried to contact them not only by email, FB but also by phone in local number they have at their site. I am really disappointed and I wouldn't suggest this e-shop to anyone. Most probably I lost my money.
January 13, 2022
Reply from Rugvista
Dear customer,
Thank you very much for leaving us a TrustPilot review. We would like to begin by extending our sincere apologies for the delayed response; unfortunately, due to Covid-19 related illness within the company and a need to quarantine, we are facing some backlog. We are very sorry for this and thank you for your understanding!
Of course, if you have received the wrong item by mistake, we will assist you with a return and dispatch the correct rug as quickly as possible. We assure you that we will do our best to rectify our mistake and provide you with the perfect rug for your home. One of our Customer Service Agents will reach out shortly to help you with the return. Again, we are very sorry that we could not get back to your before today, but we hope to find a solution for you shortly.
We would like to thank you for your Feedback once more; whether the Feedback is positive or negative, it allows us to improve for the future.
We wish you all the best for the coming year and hope you stay safe during these times!
Your RugVista Team!
I just got an excellent carpet which is…
I just got an excellent carpet which is exactly what I expected. The carpet is exactly how it looked like on the site
January 11, 2022
The carpet was exactly as shown on…
The carpet was exactly as shown on site. The folding though was unacceptable (like a piece of paper)
January 11, 2022
Reply from Rugvista
Dear Konstantina,
thank you for shopping with us and for your positive feedback regarding the carpet you have received. Unfortunately in order for the shipping company to be able to store as many parcels as possible in their trucks, they require that the rugs after a certain size are being folded in order to fit in their vehicles. We can always provide you with some tips on how to get rid of the folding marks, please email us and we will be more than happy to assist you.
I wish you a lovely day and we hope to hear from you again!
Have a nice day!
EXCELLANT CUSTOMER CARE
January 10, 2022
Not 5
Not 5, because of Fedex; they left the carpet into the elevator and not into our appartment on 3rd floor as we agreed
January 9, 2022
order
Very pleased with the carpet! It is even better than it looked in the picture!
The service was very good too!
December 27, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.