Rugvista Reviews 

378
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality and how accurately they match online images, often finding them even more beautiful. Many appreciate the wide variety of items and the excellent service. Reviewers frequently highlight the fast and reliable delivery, often receiving orders quickly and well-packaged. However, some customers experienced delivery issues, including delays and problems with courier services regarding scheduling or efficient domestic handling. A few other people also noted product quality was not always as expected, mentioning manufacturing defects, incorrect items, or problematic packaging causing damage.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the great quality and variety... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the great quality of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast shipping and quick... See more

Order

Clients share ambiguous opinions on order, with many finding the ordering process easy and straightforward,... See more

Service

Users describe positive interactions with service, with many reviewers highlighting great, fast, and accurate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Τhrough a huge variety of carpets that RUGVISTA offers, I found the carpet that fits my space perfectly and is exactly like the photo that I saw. The product received nicely packaged and very quickly.... See more

Rated 5 out of 5 stars

The whole exprerience with rugvista its self was great. From navigating the site up to the delivering and post -purchase updates. The only issue I would like to point out is the courier vendor policy.... See more

Rated 5 out of 5 stars

First of all, there is a strong resemblance between the pictures and the actual product. Initially, we were hesitant about committing to an online purchase for an item we would normally prefer to see... See more

Rated 5 out of 5 stars

I am very happy with my beautiful new rug. The colours are exactly the same as in the picture. I also appreciate you sending me the instructions for looking after it. Finally, I was delighted when it... See more


Company details

  1. Rug Store
  2. Oriental Rug Store

Written by the company

Rugvista — Βοηθάμε τους ανθρώπους να έχουν ένα σπίτι που αγαπούν. Η Rugvista ιδρύθηκε το 2005 με μια σαφή αποστολή και σκοπό: βοηθάμε τους ανθρώπους να έχουν ένα σπίτι που αγαπούν, κάνοντας εύκολο και ευχάριστο για τους πελάτες μας να βρουν το ιδανικό χαλί. Από την αρχή εστιάσαμε στο να προσφέρουμε υψηλής ποιότητας χαλιά σε δίκαιες τιμές, προσφέροντας ταυτόχρονα μια απρόσκοπτη και άνετη εμπειρία αγορών. Σήμερα είμαστε περήφανοι που είμαστε ένας από τους κορυφαίους διαδικτυακούς λιανοπωλητές χαλιών στην Ευρώπη, εξυπηρετώντας πελάτες σε πολλές χώρες. Η συλλογή μας περιλαμβάνει πάνω από 30.000 χαλιά, από παραδοσιακά χειροποίητα ανατολίτικα χαλιά έως σύγχρονα μηχανικά υφασμένα σχέδια· κάθε χαλί επιλέγεται προσεκτικά για να εξασφαλίζει ποιότητα, αντοχή και διαχρονικό σχέδιο, ώστε οι πελάτες μας να μπορούν να αγοράζουν με εμπιστοσύνη. Πιστεύουμε ότι η αγορά ενός χαλιού πρέπει να είναι εξίσου ευχάριστη με τη ζωή με αυτό: γι’ αυτό παρέχουμε σαφείς πληροφορίες προϊόντος, λεπτομερείς εικόνες και ένα εύχρηστο ηλεκτρονικό κατάστημα. Αξιόπιστη παράδοση σε όλη την Ευρώπη, ευέλικτες πολιτικές επιστροφής και φιλική, γρήγορη εξυπηρέτηση πελατών κάνουν την εμπειρία αγορών απλή, ασφαλή και χωρίς άγχος για κάθε πελάτη. Η έδρα μας βρίσκεται στο Μάλμε της Σουηδίας και δραστηριοποιούμαστε σε όλη την Ευρώπη· συνδυάζουμε σκανδιναβικές αξίες σχεδιασμού με διεθνή χειροτεχνία και σύγχρονες λύσεις ηλεκτρονικού εμπορίου. Η ομάδα μας εργάζεται καθημερινά για να βελτιώνει τις υπηρεσίες μας, να επεκτείνει τη συλλογή μας και να εμπνέει τους πελάτες στις επιλογές διακόσμησής τους. Δεσμευόμαστε να δημιουργούμε μακροχρόνιες σχέσεις με τους πελάτες μας προσφέροντας υψηλής ποιότητας προϊόντα, εξαιρετική εξυπηρέτηση και μια διαφανή, αξιόπιστη και ευχάριστη εμπειρία αγορών. Στη Rugvista βοηθάμε τους πελάτες μας να δημιουργούν χώρους που είναι προσωπικοί, φιλόξενοι και όμορφοι – ένα χαλί τη φορά.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

378 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(378)

86 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered a rug a month ago for over…

Ordered a rug a month ago for over £1000 still not received it…..
tracked it through fed ex it hasn’t moved from Stansted and not communication from rug vista

December 13, 2021
Unprompted review
Rugvista logo

Reply from Rugvista

Hi Amy,

Thank you for taking the time to write a review about your experience.

I can see that I have just written back to you on the email that you have sent. I know there is a big delay in Standsted(customs) right now and they are working on getting all the packages delivered. I have looked in to if we have missed some communication with you but I couldn't find any. We are more than happy to help you with your questions and trouble either on mail info@rugvista.com or on phone +44 20 3808 9919.

I am sorry for the inconvenience.
Hope you will have a great day.

Best Ann

Rated 5 out of 5 stars

I'm very happy with my order!

I didn't realize my carpets were being shipped from Sweden! The service was very fast, the rugs are both beautiful and I was very pleased to see that the rug made in India came with a label stating that it didn't involve child labour.

I'm very happy with my order!

December 2, 2021
Rated 5 out of 5 stars

Gorgeous Gabeth carpet

The Gabeth carpet I ordered from CarpetVista is definitely well made - and it actually looked a bit better up close than it did on the website! Promptly dispatched, safely arrived.

November 16, 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look