Ruk Bikes logo
Visit website

Ruk Bikes Reviews 211

•
TrustScore 4.5 out of 5

4.6

Bicycle Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quick delivery and efficient service, often noting that products arrived faster than expected and were well-packed. Many people appreciate the excellent value and good prices offered, finding the items to be exactly what they were looking for. The overall ordering process is described as simple and straightforward, leading to high satisfaction with the products received. However, some customers also noted issues with delivery, including instances where orders did not arrive or were delayed, and one reviewer received only a single valve instead of two as expected from the product picture.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and promptness of... See more

Product

Clients share positive opinions on product quality and delivery speed. Many customers received their orders... See more

Order

Customers had positive experiences with their orders, frequently noting quick delivery times. Many reviewers... See more

Price

Reviewers highlight positive aspects of price, with many finding items at a good price and appreciating the... See more

Service

Reviewers mention positive feedback about service, with many describing it as excellent and a "super company... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super company to deal with. I ordered a pair of Sunglasses which came really quickly. Sadly they didn't fit and I returned them but Royal Mail "lost" them and then found them and tried to charge ex... See more

Rated 5 out of 5 stars

It was a simple process provide all the info then my wheel was built exactly to my specifications and delivered within a week

Rated 5 out of 5 stars

I ordered a bike basket (order 6220) on 16 August but haven’t heard when or if it is being despatched. Please do let me know as I cycle to work and need a basket every day. Jane, Cambridge . Spoke to... See more

Company replied

Rated 5 out of 5 stars

Exactly what I was after at a good price. Arrived promptly and very well packed. I had entered an on line chat prior to purchase which provided all the right information. Excellent se4vice, will defin... See more

Company details

  1. Bicycle Store

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

211 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

You MUST provide the information about…

You MUST provide the information about your store. That your store located not in us. Good bye.

October 28, 2025
Ruk Bikes logo

Reply from Ruk Bikes

All our contact information including the address is on the website here - https://ruk-bikes.com/policies/contact-information

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look