runautoparts.com.au Reviews 56

seriously,how do you manage to stuff up a simple order like a sump plug and washer after giving my vin twice during the ordering process ?.
what is worse, you don't even reply to emails i send you for you to rectify the problem.
i suspect run auto parts isnt the company his website leads you to believe and more likely just one bloke working out of his mums garage at home.
i wont be purchasing again.

DO NOT BUY FROM THIS COMPANY.

Worst business and customer service I have ever encountered. If it was possible to leave a zero star review I would as the follow communication further compounded the lack of care for the customer.
An experience like this justifies OE dealer parts prices to avoid the incompetence, down time of your car, loss of money and added stress arguing to try and return the wrong part.

There is always that one time, you can't get the part you need in a pinch, so you try the unknown business claiming to have the part you need to get your car back on the road and then you live to regret it!

The website part finder using rego check apparently is equivalent to choosing red or black at the roulette table. It does not reference the corresponding vin number or guarantee fitment on your vehicle, even if you know and select the exact model variant you select for every other part ever ordered from other businesses.
This is your job as the consumer to know every brand's part codes and whether it does actually match your Vin number because they can't.

Upon requesting to return the incorrect parts the website recommend, you will be informed of their internal company policies that do not allow parts to be returned. Don't be fooled - This is a of breach Australian consumer laws, so don't get sucked in.

After many emails back and forth I had to pay to return the product. Three weeks after tracking shows it arrived, I then had to chase them again to get any response.

After confirming the total refund amount including the additional freight costs I paid to return the goods they replied that the refund would be processed then scammed me and didn't refund either freight cost.

I was then told by Kevin, they kindly waived their restocking fee and again directed me to their returns policy that freight on 'Change of Mind' returns is not included.
He also informs me they have a record of my selected vehicle (Not my registration number or exact model variant process that I used) and therefore their website can't be wrong!

Save your money and all the stress. There are many more automotive online businesses and local bricks and motor stores that do a far better job and actually care about their customers.

Shipping was very quick, products as described, overall very well done.

Best online autoparts store I’ve used in Aus. Easy, good value, fast shipping!

Great customer service and fast delivery AAA

Part was well priced, arrived quickly. Worked as described.

Have ordered parts from Run Auto Parts a few times, always correct and arrive quickly!

Good prices, fast delivery

Not your fault but the Mahle blower fan I bought for my Mercedes Sprinter was made late on a Friday afternoon. The electrical plug has 2 barbs on it that are supposed to catch on the plastic housing and prevent the plug pushing backwards when you push in the male connector plug. The barbs Miss the keeper in the housing by a good mm. If the genuine plug in my buggered blower fan fits then I’ll have to solder it into the unit instead of the one that won’t stay in place or failing that slop a lot of plastibond around the plug to hold it into the plastic housing.

Easy to purchase and a quick delivery!

Awesome.

high quality products in a comparative price

I have ordered a few times, prices are decent compared to other vendors.
Delivery is always quick. Good company to deal with.

Good bargain on products and fast delivery, very satisfied

We managed to get right parts for my car

Correct parts and part numbers, stock available and lightning fast delivery.

Just so easy to buy good parts at a reasonable price and fast delivery. Definitely be back.

Parts were great , service prompt.
Good price also.

I received the right part and within the delivery time frame. It’s a great idea having the parts check system.

The easiest way to get the right products delivered promptly.

No parts received or sent.
No communication about what's going on with the parts.
I would put minus stars if I could.
Don't bother with this business.