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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers praise the app for its effectiveness in improving their running performance and achieving fitness goals, from beginners to experienced marathoners. People appreciate the customized training plans, the motivation it provides, and the ease of use, especially with integrations like Apple Watch. However, some customers were dissatisfied with the customer service, citing unresponsiveness and issues with subscription management, such as difficulties canceling trials or accessing premium features after payment. There are also mentions of the app having glitches, like failing to record runs or sync with other devices, and lacking certain features like pausing training plans for injury or more flexible customization options.

What people talk about most

Fitness

Customers had ambiguous experiences with fitness. Many reviewers praised the app for providing motivation,... See more

Application

Reviewers mention ambiguous feedback about the app. Many customers praise the app, highlighting its ease of... See more

User experience

Users describe ambiguous interactions with the app's user experience. While many praise its ease of use,... See more

Subscription

Reviewers highlight ambiguous aspects of subscription. While some consumers praise the subscription for its... See more

Customer service

Consumers express significant dissatisfaction with customer service. Many reviewers report issues with... See more

Based on these reviews

Rated 4 out of 5 stars

I like the app, tailored training to your running level, good motivation for preparing for events. Something features limited like showing active run on phone and apple watch simultaneously if phone s... See more

Company replied

Rated 4 out of 5 stars

I love the Runna App, so far I appreciate the accuracy in tracking my running distance and pace while I am training.i would give it 5 stars if I could track other workouts including walking and if it... See more

Company replied

Rated 4 out of 5 stars

Also provides exercises directed at running. Different levels to chose. I would love to be able to pause my training plan due to injury/illness and start up after the injury with extra attention to... See more

Rated 4 out of 5 stars

Great app, but lacking some crucial features, such as the option to pause the program to account for sickness and injury, or the option to abandon a workout and start over.


Company details

  1. Physical Fitness Program
  2. Fitness class
  3. Personal Trainer
  4. Running Club
  5. Running Store
  6. Women's Personal Trainer

Written by the company

Take your running to the next level with Runna. Runna is a personal running coach in your pocket. We provide world-class training, coaching and community for everyone, whether you're improving your 5k time or training for your first marathon.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 52% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Runna App is fab…

This is my first time using a running app. I must admit that I am loving it. Prior to this I either did not follow a plan or had a plan but was not great at keeping to it. With Runna App the fact that you tick off each work out keeps me on track and I am even doing some regular strength work

August 29, 2023
Rated 5 out of 5 stars

Best running coach ever!

The app is great, makes life so much easier when you get your plan and workout schedule in your phone. The setups are great and you get the full coaching experience but in an app 🏃‍♀️ love it!

August 29, 2023
Rated 5 out of 5 stars

Training for my 1st half marathon with Runna

Runna has made training for my first half marathon a no-brainer. I came to the app between beginner and intermediate, running just once in a while. With Runna it has allowed me to train for a half marathon knowing that I'm putting my best foot forward and the team has my best interest in mind to make race day easily achievable. Each week there is a topic to focus on, breaking down the metrics and mechanics into digestible articles.

August 27, 2023
Rated 5 out of 5 stars

I couldn't rate this app more

I couldn't rate this app more! It's really easy to use and so rich in information. You can learn a lot from the various articles on there and the training programs are really well designed. It's an app that can be used for anyone at any point in their running career and I think a great way to stay motivated.

August 26, 2023
Runna logo

Reply from Runna

Thanks so much! We really value this feedback and we can't wait to continue supporting you.

Rated 5 out of 5 stars

A personal trainer in your pocket

I've been using Runna for a couple of months now and I couldn't be happier about it. The running plans and strengh plans are both challenging without being overwhelming, and engaging, as there's always something new.

I'm not sure if it's a network issue or something to do with my phone, but when I've used the app abroad I find that I only get run split updates at the end of each lap, rather than after every km.
Other than that I only wish I could connect the app to my Fitbit.

August 26, 2023
Rated 5 out of 5 stars

Simply the best

Helped me get back to a routine, create discipline and more. I’ve improved so much in less than a month. Runna is part of my daily routine 😊

August 26, 2023
Rated 5 out of 5 stars

Excellent plans

Excellent plans, easy to follow, works well with my Garmin. You can ask staff questions and they’ll reply.

August 24, 2023
Rated 5 out of 5 stars

Perfect for beginners!

it feels very well-tailored in terms of pacing for even a beginner runner! I feel so much more confident with my running than I did a month ago! I can’t wait to see how far I can go.

September 2, 2023
Rated 4 out of 5 stars

It’s the must amazing running app and…

It’s the must amazing running app and exactly what I wished for 🏆
One thing that would be awesome and make it even more better would to be able to listen to Spotify and the app at the same time through Apple Watch 🙂

September 1, 2023
Rated 5 out of 5 stars

Easy to use

Easy to use, love the Spotify play lists and has a lot of knowledge on all things running eg. nutrition etc.

September 1, 2023
Rated 5 out of 5 stars

I love the integration with my garmin

I love the integration with my garmin, I just do the workout and follow the prompts. I have the same plan written out from a couple of years ago but never followed it as I found it hard to work out the speeds and intervals myself. Looking forward to seeing my progression actually following a proper plan.

September 1, 2023

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