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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers praise the app for its effectiveness in improving their running performance and achieving fitness goals, from beginners to experienced marathoners. People appreciate the customized training plans, the motivation it provides, and the ease of use, especially with integrations like Apple Watch. However, some customers were dissatisfied with the customer service, citing unresponsiveness and issues with subscription management, such as difficulties canceling trials or accessing premium features after payment. There are also mentions of the app having glitches, like failing to record runs or sync with other devices, and lacking certain features like pausing training plans for injury or more flexible customization options.

What people talk about most

Fitness

Customers had ambiguous experiences with fitness. Many reviewers praised the app for providing motivation,... See more

Application

Reviewers mention ambiguous feedback about the app. Many customers praise the app, highlighting its ease of... See more

User experience

Users describe ambiguous interactions with the app's user experience. While many praise its ease of use,... See more

Subscription

Reviewers highlight ambiguous aspects of subscription. While some consumers praise the subscription for its... See more

Customer service

Consumers express significant dissatisfaction with customer service. Many reviewers report issues with... See more

Based on these reviews

Rated 4 out of 5 stars

I like the app, tailored training to your running level, good motivation for preparing for events. Something features limited like showing active run on phone and apple watch simultaneously if phone s... See more

Company replied

Rated 4 out of 5 stars

I love the Runna App, so far I appreciate the accuracy in tracking my running distance and pace while I am training.i would give it 5 stars if I could track other workouts including walking and if it... See more

Company replied

Rated 4 out of 5 stars

Also provides exercises directed at running. Different levels to chose. I would love to be able to pause my training plan due to injury/illness and start up after the injury with extra attention to... See more

Rated 4 out of 5 stars

Great app, but lacking some crucial features, such as the option to pause the program to account for sickness and injury, or the option to abandon a workout and start over.


Company details

  1. Physical Fitness Program
  2. Fitness class
  3. Personal Trainer
  4. Running Club
  5. Running Store
  6. Women's Personal Trainer

Written by the company

Take your running to the next level with Runna. Runna is a personal running coach in your pocket. We provide world-class training, coaching and community for everyone, whether you're improving your 5k time or training for your first marathon.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 52% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Half marathon plan

I have been using Runna for the past 8- weeks after previously using Couch to 5K. It has provided the perfect transition to half marathon training.

The flexibility to change workout days is really helpful to fit into a hybrid work pattern. Additionally the audio throughout the run has significantly helped me to stay on pace and see really great improvements.

November 22, 2023
Unprompted review
Rated 5 out of 5 stars

Great app to plan your training and more

I've been using Runna for 4 and a half months now and I have not been disapointed! I completed 4 programs so far and in the middle of a 5th one at the moment and I reached my goals each time, improving alot each time. Tips and directions really help to not overdo anythin. The app also helps staying motivated.

July 20, 2023
Rated 5 out of 5 stars

Great workout mix and top support team

I've been using Runna for almost 4 weeks now, following their Running Maintenance Plan, and loving especially the mix of running and strength workouts tailored to your own fitness level. Also big shout out to the lovely support team who helped me resolve an issue with the payment very quickly and were super nice and helpful. 10/10 recommend so far :)

October 20, 2023
Rated 5 out of 5 stars

Really well thought out app

Really well thought out app - I'm still in the two week trial but will definitely sign up - was feeling a bit lost with motivation for mid-week runs so it's great to not have to make a decision about what to do, just follow the instructions as if you were running with a coach. The disembodied voice from my watch is a bit odd, and hard to hear what he's saying - hoping I can get that through my headphones. Large number of articles and videos with advice and stretch/pilates which is great.

October 5, 2023
Unprompted review
Rated 5 out of 5 stars

Trust the process!!

Trust the process!!
I was slightly skeptical about the paces Runna set for me. I’ve just finished the 10k plan, stuck to every run and went from a 59 minute 10k to 49 minutes. Such a vast improvement and the most important thing - I’m loving every second. Also love the stretch classes uploaded on YouTube - had a slight niggle in my knee but these have helped massively. Well done Runna!

September 24, 2023
Unprompted review
Rated 5 out of 5 stars

Puts the fun back into run!

I just completed my first 12k fun run. To prepare, in the 9 weeks prior I used Runna. This was the first training app I have used. It waseffective, interesting, motivating and very helpful. The individual support was great. The training programme was safe, well informed and based on excellent science. The articles were helpful. The ease of use was great. The playlists were a bonus. I would highly recommend this app if you are looking to build your fitness through running.

July 22, 2023
Runna logo

Reply from Runna

Thanks so much for this feedback! We are so happy to hear how much you're enjoying your training with Runna. Keep up the incredible work Krista.

Rated 3 out of 5 stars

Enjoying the app but a little expensive

Enjoying the app. Is giving me motivation for running goals. I feel that I will probably only use it on and off due to the cost which is a shame as I could see me using it more long term if it was cheaper.

September 1, 2023
Runna logo

Reply from Runna

Hi Londoner,

Thanks so much for the review and feedback! We're working really hard to bring out even more features for Runna - and especially ones that will be relevant all year round when you're not training. In the meantime, totally understand your feedback and happy running!

Dom

Rated 5 out of 5 stars

I enjoy using this app

I enjoy using this app. I like how it tells you what your pace is when your running so you can keep track. The training plan is varied so keeps me interested

August 31, 2023
Rated 5 out of 5 stars

Love the app

Love the app! Especially how it works with the watch app. Would highly recommend for any level of Runna!

August 30, 2023
Rated 5 out of 5 stars

10/10

The app is so good, every run is slightly different and I find it manageable and challenging at the same time. Would highly recommend to anyone who wants a running plan!

August 30, 2023
Rated 5 out of 5 stars

I love Runna!

I’m a total beginner and was so scared to start my running journey but Runna has helped me so much. I love everything about it. I never thought I could enjoy running so much and also improve so fast.

August 30, 2023

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