While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers praise the app for its effectiveness in improving their running performance and achieving fitness goals, from beginners to experienced marathoners. People appreciate the customized training plans, the motivation it provides, and the ease of use, especially with integrations like Apple Watch. However, some customers were dissatisfied with the customer service, citing unresponsiveness and issues with subscription management, such as difficulties canceling trials or accessing premium features after payment. There are also mentions of the app having glitches, like failing to record runs or sync with other devices, and lacking certain features like pausing training plans for injury or more flexible customization options.

What people talk about most

Fitness

Customers had ambiguous experiences with fitness. Many reviewers praised the app for providing motivation,... See more

Application

Reviewers mention ambiguous feedback about the app. Many customers praise the app, highlighting its ease of... See more

User experience

Users describe ambiguous interactions with the app's user experience. While many praise its ease of use,... See more

Subscription

Reviewers highlight ambiguous aspects of subscription. While some consumers praise the subscription for its... See more

Customer service

Consumers express significant dissatisfaction with customer service. Many reviewers report issues with... See more

Based on these reviews

Rated 4 out of 5 stars

I like the app, tailored training to your running level, good motivation for preparing for events. Something features limited like showing active run on phone and apple watch simultaneously if phone s... See more

Company replied

Rated 4 out of 5 stars

I love the Runna App, so far I appreciate the accuracy in tracking my running distance and pace while I am training.i would give it 5 stars if I could track other workouts including walking and if it... See more

Company replied

Rated 4 out of 5 stars

Also provides exercises directed at running. Different levels to chose. I would love to be able to pause my training plan due to injury/illness and start up after the injury with extra attention to... See more

Rated 4 out of 5 stars

Great app, but lacking some crucial features, such as the option to pause the program to account for sickness and injury, or the option to abandon a workout and start over.


Company details

  1. Physical Fitness Program
  2. Fitness class
  3. Personal Trainer
  4. Running Club
  5. Running Store
  6. Women's Personal Trainer

Written by the company

Take your running to the next level with Runna. Runna is a personal running coach in your pocket. We provide world-class training, coaching and community for everyone, whether you're improving your 5k time or training for your first marathon.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 52% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Who knew an app could be this good

I’ve been running for over ten years, but this has genuinely transformed my running. It’s all so well thought out, and seamless integration with your watch.
I’m running my fastest times since I started out running, and it’s motivating me to hit every session. I’m surprised at how good it is!

February 11, 2024
Unprompted review
Runna logo

Reply from Runna

We're glad to hear you're enjoying Runna! Thanks for taking the time to leave us feedback, we really appreciate it!

Rated 2 out of 5 stars

So many issues

Nice app when running outdoors, but lacks features and UX.
Terrible when using a treadmill:
- Constantly loses connection to the treadmill.
- No way to reconnect without restarting the workout, which I do if it loses the connection at the beginning. But it always turns out it loses it again by the end of the workout
- Sometimes skips splits on it's own, without pressing the skip button
- Sometimes pausing the treadmill also pauses the workout. But sometimes it stops it completely, and you have to start over
- Pulling out the safety cord on the treadmill stops the workout with no way of continuing. It often happens if I jump for water, or to tie my shoe, even though the treadmill is paused. I ended up working out without the safety cord. Restarting the workout is so much more pain.
- Uploads random workouts to Strava. F.E I just ran 5km in 40 minutes. What I got in Strava was a workout for 5km in just 49 seconds. It mostly happens when the workout was stopped for some reason (like pulling the safety cord). I start over, skip the segments I already did. And then get total bulls*** on strava

February 9, 2024
Unprompted review
Runna logo

Reply from Runna

Thanks for the feedback on our app, we really appreciate it. We're working hard to improve the treadmill UX for our community. We're aware of the issues that you've mentioned above and we're working with our Tech team to understand how we can improve this part of our app for our Users. We'll hopefully have a better experience in place for you shortly.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Would recommend. Both I and my partner use the app at varying levels of running experience. We both get excellent value for money from it

January 25, 2024
Runna logo

Reply from Runna

Thanks so much for taking the time to leave us a review! We really appreciate it. We're glad to hear you're happy with our service, we're working hard to support our growing community 😊

Rated 5 out of 5 stars

The workouts are well thought out

The workouts are well thought out, the videos for warm ups and cool downs are great, the texts are encouraging

February 7, 2024
Unprompted review
Runna logo

Reply from Runna

Thank you for taking the time to leave us feedback! It's great to hear that you're enjoying using Runna.

Rated 5 out of 5 stars

Really great app that’s flexible

Really great app that’s flexible. Love that it ques changes in your run from you watch audibly so you don’t have to constantly look at the minutes. Support is also super responsive.

June 30, 2023
Runna logo

Reply from Runna

Thank you so much for your feedback! We really appreciate it and can't wait to continue supporting your training! 😊

Rated 5 out of 5 stars

Love the training plans being sent to my watch feature!

Bought the app as I loved the training sessions being sent to my watch, it breaks down each part of your training and displays a pace range on your watch to keep within!

January 7, 2024
Runna logo

Reply from Runna

Great to hear you're enjoying using Runna! Thanks for taking the time to leave us feedback 😊

Rated 2 out of 5 stars

It's difficult how to rate this app

It's difficult how to rate this app.

I think the strength training is great but not sure it's worth £15 per month.

But honestly I think the running training plans are not quite right. I think that they dont have enough data on you to be able to give the right guidance regarding pacing. I found that the runna plan whet to fast too quick leading to overload and injury. I did get an injury which has taken me 3 months to get over and my knee still gives me problems. I had a personal trainer and a physio at the time as I was training for an ultra. When we looked back over the training plan we realised that the plan was too ambitious, the distances increased too quickly as did the pace. There is alot of data that the runna app doesn't doesn't take into consideration unlike the Garmin training plans. I wear my Garmin all the time and it takes all my metric data into consideration when creating a plan. Stick with Garmin and honestly I really like Nike Run club as the coach talks to you during runs.

December 21, 2023
Unprompted review
Runna logo

Reply from Runna

Hi Robyn, 

Thank you so much for the review and sorry we didn't deliver an incredible experience for you - there are a lot of different ways to build up mileage and we try to strike a balance of building gently to reduce injury risk but also building fast enough to allow the runner to make meaningful progress.

In terms of the pacing, we allow the user to input an estimated 5k/10k/HM time which you can adjust to make the plan and paces easier/harder - we give the control to you so that you can challenge yourself as much as you'd like.

We're working on a lot of the features too that you've mentioned so hopefully with future updates we'll be able to deliver to you a 5 star experience!

All the best,
Dom

Rated 5 out of 5 stars

Cool app

What I like most is that Runna come with me in my running, leading towards the range given by the excercise.

December 2, 2023
Rated 5 out of 5 stars

I’ve tried various running apps and…

I’ve tried various running apps and runna is truly the most well designed. Numerous times I found myself wishing the app had a certain feature and then finding it already implemented into the app. The variety of the training plans helps me a lot as an intermediate runner to both push my training to a more professional level but also keep running fun and interesting. Customer support is very helpful and streamlined in the app, I wish it looked like this with more platforms.

December 4, 2023
Rated 5 out of 5 stars

Amazing!

I've been using Runna for the last 2 months and I absolutely love it. It's without a doubt the best training tool I've used, and I have tried NRC and Coros training plans. Having something specific tailored for you and access to a community just feels special and gives me the extra motivation that I need to get out the door and run.

November 28, 2023
Runna logo

Reply from Runna

Thank you much for this incredible feedback! We really value this and we can't wait to continue supporting your training! Your ongoing support means a lot to us.

Rated 5 out of 5 stars

Great product and responsive team

Great product and responsive team. Looking forward to seeing all future developments!

November 17, 2023
Runna logo

Reply from Runna

Thank you so much for this incredible feedback! We really value this and we can't wait to continue supporting your training! Your ongoing support means a lot to us.

Rated 5 out of 5 stars

Runna is a game-changer!

Runna makes running an even more enjoyable experience. The app is fantastic, full of incredible information about everything running related. I love how tailored to my running level the workouts are. The fact that I can even have strength and conditioning added to my weekly training sessions makes a lot of difference. I also love the insights from the coaches! By the way, how amazing it is to be able to reach out to the Runna coaches via an in app chat, at any time, to ask any running related questions, and they will certainly answer them all as quickly as possible. I highly recommend this app to anyone who loves running, regardless of their level of experience. Runna is definitely a game-changer! 🏃🏻‍♀️

November 21, 2023
Runna logo

Reply from Runna

Thank you so much for this incredible feedback! We really value this and we can't wait to continue supporting your training! Your ongoing support means a lot to us.

Rated 5 out of 5 stars

Runna sweatshirt

Excellent quality product, comfortable, well designed with fast delivery. Would definitely recommend.

November 19, 2023
Runna logo

Reply from Runna

Thanks so much Michael - so please you are loving our merch!

Rated 5 out of 5 stars

Runna makes my runs easy

Runna makes my runs easy. As a beginner, I find it really hard to follow traditional plans and Runna solved that for me. Also, as a freelancer, I have a hard time attending any in-person group trainings given my ever-changing schedule. Again, Runna solved that for me as I can have my training in my pocket and I can easily adjust that to my schedule.

November 25, 2023
Unprompted review
Runna logo

Reply from Runna

Thank you for this lovely feedback! We really value this. Your ongoing support means a lot to us.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look