Runner's Sports Reviews 329

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the quality of the products, often highlighting the shoes as excellent. Many people are very satisfied with the efficient and prompt delivery service, noting that items arrive quickly and in good condition. The customer service team is frequently described as helpful, professional, and responsive, with many consumers appreciating their support and assistance with various inquiries and processes like returns. However, some customers experienced issues with their orders, including products not being available after purchase or receiving incorrect sizes. A few other people also felt that the customer service was a bit slow in responding to queries or that they did not receive email notifications regarding shipping and delivery.

What people talk about most

Product

Users describe positive interactions with product, highlighting good quality and satisfaction with purchases,... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the helpfulness and efficiency of the... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising fast and prompt... See more

Order

Customers had ambiguous experiences with order. Many reviewers praised the quick delivery, with some... See more

Service

Clients share positive opinions on service, consistently highlighting the excellent and professional support... See more

Based on these reviews

Rated 4 out of 5 stars

Ease of use of the app. Hoka Clifton 9’s have a narrow and wide version but it doesnt specify on their website but luckily i got the wide version which is what I wanted. I assume its because i sent th... See more

Rated 4 out of 5 stars

They assist very well and attended. I just give 4 star only because they did not update me that my order is not available.but the time i call the costumer service he assist me verywell.

Rated 4 out of 5 stars

The product procurement & delivery experience was smooth. However, I got no email informing me that the product was shipped (or even after it was delivered), which was a disappointment. Luckily, I... See more

Company replied


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4.1

Great

TrustScore 4 out of 5

329 reviews

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Replied to 63% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

My favorite shoe very happy and…

My favorite shoe very happy and sometimes sad because of which color I need that time size is not there and from IG or facebook page if you don’t have size then remove it direct sometime I’m very upset 😢🙏🏼

January 29, 2025
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Reply from Runner's Sports

Hi Nabin thank you for your feedback it's valuable for us to give our customers a better service always. Please expect your new order to arrive soon. Runners Team

Rated 2 out of 5 stars

No delight with unboxing

Bought the shoes as a gift to my husband.
However, the box is damaged. Looks like it was bought from a second-hand store. Unboxing would have been nice, but I guess that's just how the way they store the shoes. Without any care at all.

September 25, 2024
Rated 5 out of 5 stars

Very Good

Very Good
Thank you very much for this experience

August 27, 2024
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Reply from Runner's Sports

We are glad to hear that you had a positive experience at Runner’s Sports! Thank you

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