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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and exceptional customer service, often highlighting their patience and dedication. People frequently commend the smooth ordering process, the quality of the products, and the excellent value for money. Many consumers appreciate the efficient communication and the timely delivery of their orders, often noting that the products exceeded their expectations. However, some customers also noted an unexpected additional cost for engraving, leading to a disappointing experience for a few.

What people talk about most

Staff

Consumers consistently express high satisfaction with the staff. Reviewers frequently highlight individuals... See more

Order

Users describe positive interactions with order processes. Many customers highlight the efficiency and... See more

Service

People report positive experiences with service. Customers consistently praise the quality, efficiency, and... See more

Product

Reviewers mention positive feedback about product. Customers consistently praise the high quality and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I volunteer at a youth football club which has 470 registered players in Hampshire, UK. We have a prize giving day at the end of the season and each year we order the bespoke medals from Running Imp f... See more

Rated 5 out of 5 stars

We have used runningimp for a number of years now for medals and trophies for our annual swimming club awards. Their choice, service and in particular value for money are second to none as we wouldn’t... See more

Rated 5 out of 5 stars

We have been ordering medals from Running Imp for the last three years. Their designs are always a talking point at our races and the help we receive during the design process has been top notch. O... See more

Rated 5 out of 5 stars

We've used Running Imp a couple of times before for some release medals, and they've always arrived looking great. We've just ordered another set for our game devs for a new release coming next year a... See more


Company details

  1. Sports Memorabilia Store
  2. Sporting Goods Store
  3. Trophy Shop

Written by the company

We are Running Imp, specialists in Sports Medals, Standard Medals, Engraved Custom Medals, Trophies, Race Numbers, Signs & Event Supplies


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

fantastic service by Taylor Tyson and the team

Taylor Tyson and the team at Running Imp once again have done a fantastic job producing medals for our National Championships at British Shooting.
Taylor's great communication helped me so much. The medals arrived promptly and were perfect! I'm a returning customer and will continue to return. I highly recommend Running Imp.

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Bespoke Medals

I contacted Running Imp to make a bespoke order, and cannot be happier with the service I received. Sam Illsley-Smith contacted me the next day via phone and a follow up email, as well as regular emails to get the bespoke order of medals confirmed. I was exceptionally impressed with his efficiency, and follow up emails. Thank you for your excellent customer service. Really impressed.

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Service!

This is the first time I've ordered from Running Imp and I was helped brilliantly every step of the way by Aisha.
She gave me all the information I needed to place my order, and was friendly and professional at every step.
I'll certainly order from Running Imp again!

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Taylor and Sinéad were brilliant

Taylor and Sinéad were both highly professional, timely and highly respectful. Great customer service. Orders for Full Colour Running Bibs placed with absolute confidence based on last year's Gold Star service too! Great Team, Great Company, Great Product delivery, Great Service ... ORDER ARRIVED IN GOOD TIME... THANK YOU and I highly recommend - as easy to do business with

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

5/5 for Running Imp!

Running Imp were extremely professional throughout; Taylor responded quickly to my emails, making a couple of small amendments that were necessary very quickly and processed an order for some trophies for upcoming running events very smoothly so we had them just a couple of days from placing the order. Would not hesitate for a second in using this company again : )

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Running Imp worked well with our…

Running Imp worked well with our company to provide high quality medals for an event. Liaising with Catia about our art work requirements was easy and effective, and she was a pleasure to have as our point of contact.

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Repeat order from happy customer

I order medals on behalf of the swimming club that my son attends having volunteered to help with organising the competitions. The club has used Running Imp on a regular basis over many years and since I took over the service has always been great. Our latest order was handled by Taylor who was very efficient and helpful, the order arrived quickly and was complete. Can't ask for better than that.

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Race medals

I contacted Running Imp regarding some race medals we needed making. Catia was extremely fast in responding and then providing the information for the continuing questions I had. The whole process was done, sorted and ordered within 2 days due to Catia's professionalism and quick responses. We will definitely be using them next year for our other races. Plus the artwork and ribbon is exactly what I wanted. Thanks

August 8, 2025
Unprompted review
Rated 4 out of 5 stars

Very efficient service with Aisha

Very efficient service with Aisha. She was able to offer me a better deal, which I took.
All done and dusted within a few hours.
As long as the delivery comes on time, an excellent service.

August 7, 2025
Unprompted review
Rated 4 out of 5 stars

Efficient and patient

A busy year which we managed so far to get through with the help of Running Imp particularly Sinead who recently helped with a few rather last minute requirements .

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

Iconic Medals

As a small charity we have used Running Imp over the years for medals. They are a great company that have competitively priced products, great customer service and the best medal designs around!!
Our most recent Donut Dash Medal is iconic and was a massive hit with our runners!

August 3, 2025
Unprompted review
Rated 5 out of 5 stars

This was my 3rd year as event organiser…

This was my 3rd year as event organiser for our local Samaritans Annual Run (5K/10K and Teddy Bear) and therefore my 3rd year of working with Running Imp for medals, trophies and signage. My contact Josh Flowers was really helpful and worked hard to put together the most cost effective package for our Charity. Adrienne and Sinead were also super helpful.

June 21, 2025
Unprompted review
Rated 5 out of 5 stars

Home International Rowing Medals

I worked with Annie Flannery at Running Imp on a huge order of medals for Home International Rowing. We are all volunteers, so we are squeezing this work into short timeframes which can be stressful. Annie has been so professional and helpful all the way. Our first event was last Saturday and time after time, people commented on how beautiful the medals are - Thank you!

July 26, 2025
Unprompted review
Rated 5 out of 5 stars

At very late notice I phoned hoping I…

At very late notice I phoned hoping I could still order numbers for my event. I spoke with Sam Smith who was super helpful and reassuring, enduring a speedy process and my numbers arrived yesterday which was brilliant. I can’t thank him enough for personally going the extra mile to make this happen.

July 17, 2025
Unprompted review

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