While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and exceptional customer service, often highlighting their patience and dedication. People frequently commend the smooth ordering process, the quality of the products, and the excellent value for money. Many consumers appreciate the efficient communication and the timely delivery of their orders, often noting that the products exceeded their expectations. However, some customers also noted an unexpected additional cost for engraving, leading to a disappointing experience for a few.

What people talk about most

Staff

Consumers consistently express high satisfaction with the staff. Reviewers frequently highlight individuals... See more

Order

Users describe positive interactions with order processes. Many customers highlight the efficiency and... See more

Service

People report positive experiences with service. Customers consistently praise the quality, efficiency, and... See more

Product

Reviewers mention positive feedback about product. Customers consistently praise the high quality and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I volunteer at a youth football club which has 470 registered players in Hampshire, UK. We have a prize giving day at the end of the season and each year we order the bespoke medals from Running Imp f... See more

Rated 5 out of 5 stars

We have used runningimp for a number of years now for medals and trophies for our annual swimming club awards. Their choice, service and in particular value for money are second to none as we wouldn’t... See more

Rated 5 out of 5 stars

We have been ordering medals from Running Imp for the last three years. Their designs are always a talking point at our races and the help we receive during the design process has been top notch. O... See more

Rated 5 out of 5 stars

We've used Running Imp a couple of times before for some release medals, and they've always arrived looking great. We've just ordered another set for our game devs for a new release coming next year a... See more


Company details

  1. Sports Memorabilia Store
  2. Sporting Goods Store
  3. Trophy Shop

Written by the company

We are Running Imp, specialists in Sports Medals, Standard Medals, Engraved Custom Medals, Trophies, Race Numbers, Signs & Event Supplies


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Really positive experience from Running Imp from start to finish. I’d left it quite late for a big order of medals but Josh and the team were super - good communication through emails and my order of lovely medals with personalised inserts were delivered in time! Good quality medals - the gymnasts receiving them are delighted!

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

Race supply order

Tanisha was a great help with our recent order of race numbers - prompt with responses and very professional. Thanks again!

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

We ordered 16x trophies for our headline volunteer event through Running Imp recently. I dealt with Tanisha throughout and I found her to be very professional in how she dealt with our enquiry and guided us through all of the relevant stages. The trophies arrived on time and were very well received amongst our winners. I would certainly look to use Running Imp again in the future!

March 19, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic

Regular users of Running Imp for everything we need for our annual running event. Experience is always made better when you have someone like Tanisha Pearce as your account manager. Nothing is too much trouble and communication is excellent. Thank you for another year supporting us in what we need. Gareth - Race Director ERC Run The River 10k

March 24, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service from running imp

This is our first year using running imp, Tanisha Pearce was the person who helped me. Nothing was to much trouble and she matched our other quotes which was amazing. I Couldnt of ask for a better person to help me. Very quick with getting back to all my questions. Thank you tanisha. Cant wait until the event now.

March 18, 2025
Unprompted review
Rated 5 out of 5 stars

Happy Customer

Holymoorside 10k have used Running Imp for many years, from signage to trophies to safety pins. This year I ordered a range plaques for our event and Taylor processed my order very efficiently. thank you

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant experience

Brilliant experience , Josh was my point of contact and is always available and super helpful . My second time using running imp and I wouldn’t even consider using anyone else . The product is of a super high quality at a reasonable price . 5 Stars

March 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great service from first contact

Our PTA group has used Running Imp for the supply of materials for 3 years now and the service is spot on. Tanisha Pearce has provided us with a prompt and competitive quote and we will hopefully continue to use the company.

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

NBSC bespoke gala medals

Norris Bank Swimming Club have purchased our bespoke gala medals from Running Imp for as long as we can remember and the one thing that has always impressed us is that they have never let us down. The medals have always arrived on time and on the rare occasion that there has been an issue it has been resolved quickly and without fuss. We would describe their customer service as exemplary, which in this day and age is not as common as it should be.

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

Running Imp are a great company

Running Imp are a great company, always work with Tanisha and she has outstanding customer service.
Tanisha keeps you updated on your order, great with getting art work for new designs each year for our events, Delivery is always on schedule. No complaints
Can not recommend Tanisha and the team at running imp highly enough.

February 27, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service, and the Bespoke Medals look great!

Placing an order with this company was an absolute pleasure from start to finish. I dealt with Tanisha, and she was friendly, helpful and she responded immediately to every email query.
The medals look terrific at this design stage - I can't wait to see them finished and delivered.

February 26, 2025
Unprompted review
Rated 4 out of 5 stars

Good Service from a reliable supplier

We use Running Imp every year for our medals, tshirts and event sundries and the service is excellent. This year Tanisha was extremely helpful and patient while we decided on our designs. Look forward to receiving our order and seeing the finished product!

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

Bespoke medal design

I had a concept of a medal design and order quantity which included 5 different ribbon designs, so there was a lot of correspondence back and forward, Tanisha in sales was great, so prompt with replies and very helpful. Good job 👍🏼

February 18, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look