Run North West Reviews 11,893

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 7,157 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quick delivery, often noting that orders arrived the next day or within a few working days, even for international shipments. Many people highlight the excellent service, describing it as brilliant from start to finish, and appreciate the competitive pricing found even over larger retailers. Reviewers also frequently mention the thoughtful personal touches, such as handwritten notes and sweets included in their packages, which enhance the overall purchasing experience. The products, particularly running shoes, are well-regarded for their quality and selection, with customers finding the specific sizes and styles they need, often at great value. The ordering process is described as easy and straightforward, contributing to a smooth and satisfying customer journey from website navigation to delivery.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting super quick... See more

Product

Reviewers highlight positive aspects of product, praising the great range and selection of running shoes,... See more

Service

Clients share positive opinions on service, consistently praising its speed and efficiency. Many reviewers... See more

Price

Users describe positive interactions with price, consistently finding items at competitive rates, often... See more

Order

People report positive experiences with ordering, frequently highlighting the speed and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a brilliant team! I cannot fault Run North West. Helpful, knowledgeable and an all round brilliant service start to finish. I purchased running shoes online which arrived in super quick time.... See more

Rated 5 out of 5 stars

Impeccable service received. My trainers a hand written card and love heart sweets made my day that did, old school service just brilliant, companies can learn a thing or two from this company m, than... See more

Company replied

Rated 5 out of 5 stars

Ordered two pairs of vaporfly 4’s on Bank holiday Monday. Just received them this evening, outstanding service and will definitely be buying from them again. Highly recommend these guys.

Company replied

Rated 5 out of 5 stars

Really quick delivery and when I had questions I called twice and on both occassions the phone was answered really quickly. Both members of the team were really helpful and gave me all the infom... See more

Company replied


Company details

  1. Running Store
  2. Activewear Store
  3. Event Planner
  4. Fitness and Nutrition Service
  5. Sportswear Store

Written by the company

Run North West is your go-to destination for all things running, offering a wide range of high-quality products and expert guidance to support your passion for the sport. Our extensive selection includes top-tier shoes, apparel, and accessories from leading brands, ensuring you find the perfect fit for your needs. But we're more than just a store. We provide a diverse array of iconic running events catered to runners of all levels. Whether you're a seasoned marathoner or a beginner, you'll find a warm welcome and valuable resources to fuel your journey.

Our Commitment To You

Written by the company

Free Shipping Over £50!
Standard Royal Mail Tracked 24 Delivery | 1-2 Working Days (excluding Bank Holidays)
Hassle-Free 90 Day Subsidised Returns
We offer subsidised tracked returns via Royal Mail for £3 for up to 2 items, £6 for more than 2 items.
FREE Gait Analysis
We provide an In-Store or Online Gait Analysis, by our experienced team who will advise on which shoes will work best for you and your needs.

Contact info

5.0

Excellent

TrustScore 5 out of 5

12K reviews

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Rated 4 out of 5 stars

Great Customer Service

Great Customer Service. I came back the next day because the one I brought were trail and I didn't know/wanted trail, but the exchange was smooth and easy. I even brought some sock to go with my trainers. I later found out that I could've got a extra 15%, this would've been helpful if some at the shop had told me. All in all I really enjoyed my experience and will come again.

May 23, 2026
Rated 5 out of 5 stars

Great great great running shoes

Asics Womens Gel Kayano 32 -Great great great running shoes. Used to be a club level runner, then things changed, fast forward 17 years with barely any running, now heavier with a tender left knee. Couldn’t find any trainers that helped, but these are the ones that are going to get me back out there again and run. They’re light, springy, supportive and so comfortable. So happy. Thanks for the personalised card inside the box, it gave me a little push. Ta. Fast delivery. Would go back to run north west again.

May 20, 2026
Rated 5 out of 5 stars

So pleased to have found Run North…

So pleased to have found Run North West. What an amazing company. A great website, easy to find exactly what I was looking for, easy to order and next day delivery via Signed for Royal Mail was exactly what the website promised. As if that wasn’t enough the personal note and love heart sweets were the cherry on the cake. Well done team Run North West. I’ll certainly be recommending you and will be back.

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

RNW as always a great service great…

RNW as always a great service great choice and price 👍 👌

I ordered Hoka clifton 10s for the first time after reading the reviews I usually run in Hoka Skyflows just for anyone interested the Clifton 10s do not give as much support around the inside of the ankle I will be buying my skyflows next

May 22, 2026
Rated 5 out of 5 stars

I purchased 2 pairs of shoes (NB…

I purchased 2 pairs of shoes (NB fuelcell rebel v5 and Hoka Skyward)

The lady in the shop was super helpful and made recommendations based on what I told her about my running ability and goals.

We had a nice chat about running and she spent a long time helping me out.

I was out of my comfort zone as a new(ish) runner but she spent time with me trying on multiple pairs and checking the fit etc.

Thank you so much

Sorry I didn't catch her name!

May 21, 2026
Rated 5 out of 5 stars

Great service …

The Website was very easy to use and range of products on offer was excellent and at a keen price. The shoes were delivered promptly. Wouldn’t hesitate to use Run North West again or recommend them to anyone else.

May 22, 2026

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