What a brilliant team! I cannot fault Run North West. Helpful, knowledgeable and an all round brilliant service start to finish. I purchased running shoes online which arrived in super quick time.... See more
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Review summary
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Impeccable service received. My trainers a hand written card and love heart sweets made my day that did, old school service just brilliant, companies can learn a thing or two from this company m, than... See more
Company replied
Ordered two pairs of vaporfly 4’s on Bank holiday Monday. Just received them this evening, outstanding service and will definitely be buying from them again. Highly recommend these guys.
Company replied
Really quick delivery and when I had questions I called twice and on both occassions the phone was answered really quickly. Both members of the team were really helpful and gave me all the infom... See more
Company replied
Company details
Written by the company
Run North West is your go-to destination for all things running, offering a wide range of high-quality products and expert guidance to support your passion for the sport. Our extensive selection includes top-tier shoes, apparel, and accessories from leading brands, ensuring you find the perfect fit for your needs. But we're more than just a store. We provide a diverse array of iconic running events catered to runners of all levels. Whether you're a seasoned marathoner or a beginner, you'll find a warm welcome and valuable resources to fuel your journey.
Our Commitment To You
Written by the company
- Free Shipping Over £50!
- Standard Royal Mail Tracked 24 Delivery | 1-2 Working Days (excluding Bank Holidays)
- Hassle-Free 90 Day Subsidised Returns
- We offer subsidised tracked returns via Royal Mail for £3 for up to 2 items, £6 for more than 2 items.
- FREE Gait Analysis
- We provide an In-Store or Online Gait Analysis, by our experienced team who will advise on which shoes will work best for you and your needs.
Contact info
1 Kings Close, SK9 5EB, Wilmslow, Cheshire, United Kingdom
- +44 (0)1625 528 887
- run@runnorthwest.co.uk
- runnorthwest.co.uk
5.0
Excellent
12K reviews
Asks customers to review
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Excellent service with quick delivery
Excellent service with quick delivery. especially liked the personal note enclosed.
May 21, 2026
Great service and the delivery was…
Great service and the delivery was fast. I highly recommend.
May 21, 2026
Speedy delivery
Speedy delivery, and great service, even chucked in a little sweet treat. Will be coming back for more…. And shoes ;)
May 21, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Friendly and Knowledgeable Service
Staff are experienced runners who know what they are talking about. Did a gait analysis to make sure no changes and them tried on a range of trainers to get the ones I liked best. Staff very patient and friendly
May 21, 2026
Reply from Run North West
Hi Mr Jorgensson,
Thank you for taking the time to leave us a review.
We are delighted that you enjoyed your in-store experience with us and you found your gait analysis informative and useful. I will pass on your kind feedback to my colleague.
Best wishes,
Lydia @ RNW
Placed my second order yesterday at…
Placed my second order yesterday at 3-45pm and new trainers were delivered today at 1-30 amazing service once again and the hand written note is such a nice touch.
May 28, 2026
Unprompted review
Faultless service, as usual from returning customer
Product as advertised, service prompt and faultless. Returning customer for a reason.
The discounts certainly help!
May 21, 2026
Reply from Run North West
Hi Devan,
Thank you for taking the time to leave us a review.
We are delighted you found our service to be faultless! We look forward to assisting you again in the future.
Best wishes,
Lydia @ RNW
Highly recommend Run North West
Highly recommend Run North West, i looked at multiple places to buy my new running shoes (Ascics gel-Kayano 32). Run North West had good reviews and looked to be trusted so thought i would order from here. Could not fault them !!!! Over bank holiday weekend i had ordered on the Sunday evening and arrived on the Tuesday Morning. Received multiple updates on my delivery plus confirmations. Had arrived in pristine condition with a hand written note from the company. Wouldn’t hesitate to order from this company again !!!
May 26, 2026
Unprompted review
Reply from Run North West
Hi Abbie,
Thank you for taking the time to leave us a review.
We are delighted you were satisfied with your online purchase with us, especially the speed of delivery and the overall presentation of your order.
Best wishes,
Lydia @ RNW
Nice running shoes
My marathon time before was 3:05:00hrs . With these new running shoes I have done it in under 2hrs . It works great 👍
May 21, 2026
Trainers were delivered very quickly
Trainers were delivered very quickly. I also love the little touch of putting a packet of love hearts in with the order. Thank you.
April 29, 2026
Fast service
April 30, 2026
Highly recommended 🙌🏻
Excellent service.. quick delivery…great prices.. top quality product.. lovely personalised note and sweets.. highly recommended..🙌🏻
May 20, 2026
Reply from Run North West
Hi Christina,
Thank you for taking the time to leave us a review.
We are so pleased to hear you would highly recommend us and our services - thank you!
Best wishes,
Lydia @ RNW
Reply from Run North West
Hi Mr Chan,
Thank you for taking the time to leave us a review.
We are so pleased your order arrived quickly with you and you found the ordering process smooth.
Best wishes,
Lydia @ RNW
Great experience
Great experience, well priced trainer, delivered on time and good comms! Easy shopping experience
December 15, 2025
Amazing quick and efficient service.
April 30, 2026
Can recommend
Good comms. Tracked and delivered as promised. Quality running shoes at a good price.
May 20, 2026
Reply from Run North West
Hi Geoff,
Thank you for taking the time to leave us a review.
We are so pleased you were happy with your online order and our services.
Best wishes,
Lydia @ RNW
Ordered two pairs of vaporfly 4’s on…
Ordered two pairs of vaporfly 4’s on Bank holiday Monday. Just received them this evening, outstanding service and will definitely be buying from them again. Highly recommend these guys.
May 27, 2026
Unprompted review
Reply from Run North West
Hi there,
Thank you for taking the time to leave us a review.
We are delighted you were happy with our service, we hope you love your new Vaporflys!
Best wishes,
Lydia @ RNW
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