Very easy to navigate and clear information and images. Painless to book, apart from paying that is, ha ha. Would recommend highly.
Company replied
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It was our family's first time using Ruralidays for booking accommodation, and our overall all experience was great. Site is easy to use, houses are gorgeous and prices are fine. We booked house with... See more
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A wonderful tranquil setting - a well equipped, well looked after villa - plenty of sitting out areas so you can always find shade if you want it. Pictures really don’t do it justice and we found ours... See more
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Really easy company to deal with - great value for money. Excellent cancellation conditions provide peace of mind. The holiday itself was brilliant. Beautiful, well stocked villa with a large, fabulou... See more
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Company details
- Vacation Home Rental Agency
- Farmstay
- Holiday Accommodation Service
- Holiday Apartment Rental
- Holiday Home
- Vacation Rental
Written by the company
You’re invited to join the community of satisfied customers on Ruralidays.com’s official Trustpilot page. Since 2009, our mission has been to connect travelers from around the globe with over 2,700 carefully selected villas in southern Spain. Each property combines comfort, style and authentic Andalusian charm, ensuring you a unique and unforgettable experience. Book your perfect holiday home today and take the first step toward turning the dreams you’ve been imagining into reality. Behind this project stands a dedicated team of more than twenty professionals representing seven different countries, all united by one passion: Andalusia and everything it offers its visitors. Our staff—hailing from Mexico, Argentina, Germany, Italy, and, of course, Spain—brings cultural and linguistic richness to every aspect of our service. From personalized assistance during the booking process to insider tips on the best routes, restaurants and hidden gems, each team member shares a deep love for the land we call home. At Ruralidays, we believe that the key to a memorable holiday lies in the warmth and commitment of those who assist you. That’s why we maintain clear, open communication, listening to your needs and adapting at every turn. Join the thousands of travelers who have already trusted us and rate your experience on Trustpilot: your feedback is essential for helping us improve and continue sharing the beauty of Andalusia with the world.
YOUR OPINION MATTER TO US
Written by the company
- YOUR SATISFACTION IS OURS, TOO
- Earning your trust is our biggest reward; to this end, we strive to offer the best service in a personalised way. We'd like to know what you think so that we can improve our service. We thank you for your honesty.
- CONTACT US
- How can we help you? We will be happy to assist you. Email: reservation@ruralidays.com | Telephone: +34 951 409 873
MAXIMUM PROTECTION
YOUR SECURITY MATTERS TO US
Disconnect and start enjoying your trip from the first moment. Free Cancellation Insurance | Secure Payment | Trustworthy Reservation
Contact info
Pl. Villa de Castelldefels, 1, 29006, Málaga, Spain
- (+34) 951 12 54 39
- reservation@ruralidays.com
- ruralidays.com
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Ruralidays.com
Thank you for your lovely review!
LONG REVIEW BUT VERY HONEST ONE.
BOOKED A VILLA FOR 2 WEEKS JUNE 2025. THE VILLA HAD A BROKEN OVEN AND BROKEN OUTSIDE REFRIGERATOR. WE REPORTED BOTH FAULTY APPLIANCES TO OWNER WHO SAID THEY CAME OUT TO CHECK THE OVEN AND REFRIGERATOR. WE NEVER SAW THE OWNER SO WERE HE CAME TO CHECK CONVENIENTLY WHEN WE WERE OUT IS TO BE DEBATED AS HE SAID BOTH APPLIANCES WERE WORKING FINE. I SENT VIDEOS AND PICTURES OF THE OVEN THROWING UP A FAULT CODE WHEN TRYING TO USE IT AND IT JUST CONSTANTLY CUTS OFF I WAS TOLD TO GO TO THE MAIN CIRCUIT BREAKER AND MESS AROUND WITH SOME SWITCHES. NOT A CHANCE WAS I DOING THAT. I REPORTED THE FAULTS SO THE OWNER SHOULD DEAL WITH IT. ANYWAY WITH VIDEOS AND PICTURES SENT I HAD THE PROOF THE APPLIANCES WERE NOT WORKING. THE OUTCOME WAS THE OWNER PAID US COMPANSATION FOR THE HASSLE AND THE FOOD WE LOST IN THE FAULTY REFRIGERATOR. AFTER I LEFT MY REVIEW ABOUT OUR STAY RURALIDAYS ALLOWED TJE OWNER TO FOLLOW UP AND REPLY TO OUR REVIEW THAT OUR WHOLE PARTY WERE TELLING LIES. EVEN AFTER THE VIDEOS AND PICTURES SO THE CAMERA DONT LIE BUT ON TOP OF THAT HE PAID US €500 COMPANSATION BUT STILL INSISTS WE WERE WRONG ON HIS REPLY. NOW RURALIDAYS HAVE BEEN NOTIFIED ABOUT HIS LIES ON HIS REPLY BUT SAID THEY HAVE TO LEAVE HIS REPLY THERE EVEN THOUGH THEY KNOW THAT ITS ALL LIES AS THEY WERE SENT VIDEOS AND PICTURES OF THE FAULTY APPLIANCES AND THEY PAID THE 500 COMPANSATION TO MY ACCOUNT. SO THE 1 STAR IS FOR THAT EXACT REASON AND ITS SUCH A SHAME AS THEY ARE A GREAT COMPANY AS WE BOOKED B4 AND HAD NO ISSUES BUT THE FACT THEY HAVE THE EVIDENCE (PICTURES, VIDEOS) BUT ALLOWED HIS LIES TO REMAIN THE DESERVE THE 1 STAR. AMONG THE FAULTY APPLIANCES THERE WERE ISSUES WITH THE VILLA, BLOCKED SHOWER, WILD STRAY CATS LIVING IN THE OUT BUILDINGS BRINGING BACK RODENTS LEAVING THEM DEAD AT POOL SIDE CAUSING THOUSANDS OF ANTS (NO MENTION OF CATS LIVING THERE ON ADD) TJEN OWNER COMPLAINED WE USEDTOO MUCH ELECTRIC 🤣🤣 EVEN THOUGH THE ADD SAID ELECTRIC WAS INCLUDED. POWER OUTAGES IF U TRIED TO MAKE SOME TOAST THEN THE POWER WOULD CUT OFF IN THE WHOLE VILLA.
Reply to your reply ruralidays
So yous have the evidence of videos and pictures but yous still let the owner tell lies on his reply as ling as it meets your content guidelines? Yous should be embarrassed that yous allow owners to reply with lies and do nothing about it
June 19, 2025
Unprompted review
Reply from Ruralidays.com
Dear Mr. Oneill,
Thank you once again for taking the time to share your experience. We fully understand how disappointed you must have felt and truly regret that your second stay did not meet the expectations set by your first.
At Ruralidays, we are committed to acting as a transparent and neutral platform between travellers and property owners. This is why, in line with our policies, both reviews and owner responses are published—as long as they meet our content guidelines—regardless of differing viewpoints.
In your case, we acknowledged your complaint and supported a resolution that included financial compensation, a gesture not extended lightly. While we understand your frustration regarding the owner’s public reply, our role is not to censor but to ensure all parties have the right to respond, provided they do so respectfully.
We have already documented all related materials and correspondence, and your feedback continues to help us evaluate and refine our procedures.
We genuinely appreciate your loyalty as a returning guest, and it’s our hope that your previous positive experiences remind you of the high standards we strive for. Should you choose to book with us again in the future, we remain at your full disposal to offer a smooth and pleasant experience from start to finish.
Great prices and customer service
Easy to book and if you have any questions you are able to request for a call back. Staff is very helpful and efficient
December 6, 2025
Reply from Ruralidays.com
Thank you very much for your kind review! 😊
We’re delighted to hear that you found the booking process easy and that our callback service and team were helpful and efficient.
We look forward to assisting you again in the future with Ruralidays!
Good response & communication
The prices and variety of villas is good.
We booked a villa and then decided after a couple of days that it wasn't quite what we were after and wanted to change to another within the same area.
We contacted Ruralidays and it was all sorted within 1 day. Very responsive and accommodating with any issues.
November 29, 2025
Reply from Ruralidays.com
Thank you so much for your kind review! 😊
We’re delighted to hear that you enjoyed the variety and pricing of our villas, and that our team was able to quickly accommodate your change of plans.
We look forward to helping you with your next booking at Ruralidays!
We have been well informed.
We received quick answers to our questions and were well informed about the procedure to be followed.
November 26, 2025
Reply from Ruralidays.com
Thank you for your feedback! 😊
We’re glad to hear that your questions were answered quickly and that you felt well informed about the process.
We look forward to assisting you again with Ruralidays!
Great communication
Great communication, issues dealt with quickly, always helpful too.
Good choice of villas with competitive prices.
A company that cares.
November 13, 2025
Reply from Ruralidays.com
Thank you so much for your kind and thoughtful review!
We're delighted that you appreciated our communication, the way we handled issues, and the support provided throughout. It's great to know you found a good selection of villas at competitive prices — we always aim to offer both quality and value.
Your words truly encourage us to keep working with care and dedication.
Very helpful advisor
Very helpful advisor, organised things for me immediately and made the process of booking very easy.
November 5, 2025
Reply from Ruralidays.com
Thank you very much for your kind words!
We’re delighted to hear that our team was able to assist you efficiently and make the booking process smooth and easy. Providing helpful and reliable support is always our top priority.
Fantastic agency
Fantastic agency, great communication!!! Everything spot on!! Highly recommend
October 2, 2025
Unprompted review
Reply from Ruralidays.com
Thank you so much for your kind words!
We're thrilled to hear you had such a positive experience with us. Your recommendation means a lot, and we hope to welcome you again in the future.
helpful and friendly staff
When I had difficulty paying on line the staff were easy to talk to and talked me through how to pay using using a secure link which was very easy. Debora was very helpful and we are looking forward to our holiday.
October 14, 2025
Reply from Ruralidays.com
Thank you for your lovely feedback.
We’re glad to hear that our team — and especially Debora — could assist you quickly and clearly. It’s great to know the payment process was resolved easily, and we’re excited to welcome you soon for your holiday.
Property in La Ribera de la Oliva
Booked a property in La Ribera de la Oliva through AirBnB. We were given a different address than listed on AirBnB. The house was filthy and hadn’t been cleaned in a long time - bat and mice droppings were everywhere in communal areas. One toilet was only accessible through the main bedroom. Another was hidden behind a hospital-style screen, not disclosed in the listing. Beds were unmade, with wet, dirty towels left out; there was blood on the toilet roll. The house could not accommodate 12 people as advertised - beds were smaller than stated, and doubles couldn’t fit two adults. Silverfish came out of the bathroom plughole. The property was uninhabitable, forcing us to leave and book two separate last-minute stays, splitting our group (including guests traveling from Australia) and causing significant disruption and expense.
We still have not been offered a full refund. Please refund us the full amount.
UPDATE:
Booking Reference HM32TQS8KK
Property Name: Home in La Ribera de la Oliva
Email address: can't add to review, please send link to add info
Check-in - 24/09/2025
Check-out - 29/09/2025
5 Nights
UPDATE 2:
We did not feel it was safe / sanitary to stay one night to wait for the cleaners the following day. We did not decline the partial refund - please can the team send us this. We are currently €2,000 out of pocket.
September 24, 2025
Reply from Ruralidays.com
Dear Nuala,
Thank you for sharing your feedback. We’re truly sorry that your experience did not meet your expectations.
As soon as we received your report, we immediately contacted the property owner, who sincerely apologised for the cleaning issues and confirmed that they were due to an isolated oversight by the cleaning team. She offered to return to the house the following morning with cleaners to carry out a deep cleaning and address all concerns raised. Unfortunately, this solution was declined, and the group left the property voluntarily, without allowing the situation to be resolved.
We understand how disappointing this must have been. However, we would like to clarify the following:
- The beds in the property are standard Spanish sizes (140 cm and 150 cm), suitable for two adults, as stated in the listing.
- The property was equipped with clean towels and linens for all guests.
- Swallow nests are protected by law in Andalusia and cannot be removed, but the window is fitted with a mosquito net.
- The listing photos and location details were verified and remain accurate.
While we respect your decision to leave, it’s important to note that when a guest does not allow for issues to be resolved on-site, our ability to take corrective action is limited. Nonetheless, the owner agreed to offer a partial refund, jointly supported by Ruralidays, as a gesture of goodwill, which you declined.
We regret that this experience did not reflect the standards we aim to uphold, and your feedback has been taken seriously and will help us improve our service.
Kind regards,
The Ruralidays Team
I recently booked a stay with Rural Holidays in La Ribera De La Oliva
I recently booked a stay with Rural Holidays through Airbnb in the region of La Ribera De La Oliva, when we entered the accommodation, we found the accommodation wasn't advertised as described in the listing, it didn’t fit the amount of guests that we had booked for and it was left unclean with bat droppings in the communal areas, we then sought alternative accommodation and haven’t received a refund from either Rural Holidays or Airbnb for our stay which is extremely frustrating, we spent £2300 on this accommodation and to not see any of it in return is appalling from both Airbnb and Rural Holidays.
September 24, 2025
Unprompted review
Reply from Ruralidays.com
Thank you for your message.
We are truly sorry to hear about your experience and understand how frustrating this situation must have been. However, we are unable to locate your reservation in our system based on the information provided.
To properly investigate the matter and provide a response, we kindly ask you to send us the following details:
- The reference number or exact address of the accommodation
- The name and email address used for the booking
- The check-in and check-out dates
Once we receive this information, we will thoroughly review your case and do our best to assist you.
Kind regards, the Ruralidays Team.
Ruralidays are easy to book with and…
Ruralidays are easy to book with and when there was a problem with the online booking, they phoned me back quickly and sorted it out over the phone
September 21, 2025
Reply from Ruralidays.com
Thank you for sharing your experience!
We’re glad to know that booking with us was smooth and that our team was able to quickly assist you. Providing efficient and friendly support is one of our top priorities.
We hope to welcome you again in the future!
A wonderful tranquil setting
A wonderful tranquil setting - a well equipped, well looked after villa - plenty of sitting out areas so you can always find shade if you want it. Pictures really don’t do it justice and we found ourselves saying wow at the views every day. A good sized pool for keeping cool. Eloisa is a lovely host and we were delighted with the welcome pack of local products. No complaints, a perfect holiday and happy to recommend.
September 13, 2025
Unprompted review
Reply from Ruralidays.com
Thank you very much for your kind words!
We’re thrilled to hear that you enjoyed your stay.
We’ll be delighted to welcome you back whenever you wish to return.
Great agency for villas
Really easy company to deal with - great value for money. Excellent cancellation conditions provide peace of mind. The holiday itself was brilliant. Beautiful, well stocked villa with a large, fabulous pool in an unspoilt area of Andalusia with really responsive owners if there are any problems. I will definitely be using Ruralidays again when booking a villa in Spain.
August 10, 2025
Unprompted review
Reply from Ruralidays.com
Hello Gillion,
Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed both the booking process and your stay in Andalusia.
We truly appreciate your trust and look forward to welcoming you again soon for another memorable stay with Ruralidays.
Reply from Ruralidays.com
Hi Greg, thank you very much for your lovely review!
Great experience
Due to illness I had to cancel our holiday. Before booking the staff was very helpfull and responded very fast. After I had to cancel, the way everything was handled, was smooth, professional and very friendly. For sure I will come back and this time I will visit one of your wonderful properties!
September 7, 2024
Reply from Ruralidays.com
Hello Marijke,
Thank you very much for your kind words. We are sorry to hear that you could not enjoy your holiday this time, but we are glad that our team was able to assist you in a smooth and friendly way.
We look forward to welcoming you again soon and helping you find the perfect property for your next stay in Andalusia.
Helpful staff and prompt responses.
August 8, 2025
Reply from Ruralidays.com
Thank you for your kind words.
We’re delighted to hear that you found our team helpful and our responses prompt. Providing friendly and efficient service is always our priority.
Reply from Ruralidays.com
Thank you so much for your kind words! We’re delighted to hear you had an incredible holiday and enjoyed your stay. We look forward to welcoming you back for another great experience!
I had a query about the property we had…
I had a query about the property we had booked and it was handled extremely promptly and politely.
July 20, 2025
Reply from Ruralidays.com
Thank you for your lovely review!
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