Fabulous service, great broadband speeds. Irish owned company that really looks after customers in rural areas just as the name says. Friendly staff and easy switch over process. A refreshing change a... See more
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Luke was extremely professional and pleasant to deal with. He explained everything simply and in details. He understood straight away what my needs are, and he was honest and realistic about back log... See more
Company replied
We recently bought an old cottage in Co Cavan. The area has no fibre broadband so we contacted Rural WiFi and were immediately taken back by their friendly customer service team. Everything was explai... See more
Company replied
Avoid this company at all costs. My experience with Rural.ie (now Image) has been absolutely unacceptable and, without a doubt, the worst customer service I have ever experienced.... See more
Company details
Written by the company
Rural WiFi provides broadband to urban and rural areas of Ireland. We provide 100% connectivity across Ireland, with one of our four broadband solutions - Fibre, Wireless, Satellite and 5G. We understand that dependable internet access is crucial, and our mission is to ensure that even the most remote locations have reliable connectivity Why Choose Rural WiFi? Wide Coverage: Reliable connectivity in even the most remote areas. Flexible Solutions: Options for fibre, wireless and satellite internet to meet your needs. Top-Notch Support: Award winning customer service for seamless installation and support. Clear Pricing: Transparent costs with no hidden fees. Community Commitment: A small Irish business dedicated to local service and support. At Rural WiFi, we go above and beyond to ensure you stay connected, offering personalised support every step of the way. Our engineer call-out service is available to optimise your internet speeds and ensure you get the most out of your connection. We're committed to delivering the best possible experience and making sure you stay seamlessly connected. Choose Rural WiFi for dependable internet access and outstanding customer care.
Contact info
Rural WiFi, Perigord House, D15W5YW, Dublin 15, Ireland
- +35312118653
- info@ruralwifi.ie
- ruralwifi.ie
4.2
Great
494 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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The BEST customer service
I honestly can’t believe any of the 1 star reviews on here and am convinced they are confusing the company with another. The customer service of Rural WiFi alone would keep me onboard as a loyal customer for the foreseeable future as well as recommending them to family and friends - the best of any company I have dealt with, not just any internet solution company. I dealt with Chris & Dawn on initial set up and Padraig for my renewal and all were friendly, professional, efficient and went above and beyond what I have come to expect as typical service. On top of all of that - we’ve had zero issues with our service the entire time we’ve been customers and we are a household heavily reliant on good internet connection and speeds (3 TVs with firesticks, phones, tablets and 2 working from home).
November 20, 2024
Unprompted review
Reply from Rural WiFi
Hi Dearbhla, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Definitely recommend
The team made the changeover very easy and have given us a great service so far. The coverage is a lot better than with previous provider. Very happy to have made the change
November 19, 2024
Unprompted review
Reply from Rural WiFi
Hi Adrian, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Helpful and Kind
The customer service Agent was very kind and resolved the issue without a problem. I'm very happy with the service
November 18, 2024
Unprompted review
Reply from Rural WiFi
Hi, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Absolutely amazing
Absolutely amazing. From the flawless wifi we are now receiving to the incredibly friendly and helpful staff, everything about our experience has been positive. Happily recommending to all our family and friends, would leave 10 stars if I could!!!!
November 18, 2024
Unprompted review
Reply from Rural WiFi
Hi Sinead, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Great service from rural wifi
Short delay after application, helpful technician on site. Installed and up and running within hours. Signal in a poor area is good enough to work remotely. If the Wifi remains this good, it’s a great service. Thanks
November 13, 2024
Unprompted review
Reply from Rural WiFi
Hi Tim, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Reliable Service with Friendly Customer Support
I've been with Rural WiFi for almost three years now, including the past year for remote work. It's been reliable, with very little issues. Over a year ago, I received an upgrade that noticeably improved the speeds and reliability. Customer support has been great; Ciara will sometimes call to ensure everything is running smoothly and ask if I need any assistance. I highly recommend this service, as reliable broadband can still be scarce in rural areas, and having this support makes all the difference.
November 17, 2024
Unprompted review
Reply from Rural WiFi
Hi Grainne, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us and with Ciara in particular. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
5⭐ Customer service
Highly recommend the customer service team at Rural WiFi. Dawn, Ciara & Clare have gone above and beyond to assist me with any issues that I was having. The support offered by all have been exceptional and waiting time to answer the phone is minimal. Fantastic service from a group of people who thoroughly enjoy Thier work.
November 15, 2024
Unprompted review
Reply from Rural WiFi
Hi Arthur, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Had a verypositive experience whilst…
Had a verypositive experience whilst dealing with Luke Caroll. He is a professional and attentive young man who made my sign up experience very straightforward. Many thanks Luke
November 14, 2024
Unprompted review
Reply from Rural WiFi
Hi Martin, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
I spoke with Luke on the phone today he…
I spoke with Luke on the phone today he was extremely helpful and patient as I had alot of questions I needed answered. In the end I was happy enough to go ahead with rural WiFi.
November 14, 2024
Unprompted review
Reply from Rural WiFi
Hi Dennis, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations.We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Reply from Rural WiFi
Thank you so much for taking the time to leave us a glowing 5-star review!. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
RuralWifi customer support is amazing
RuralWifi customer support is amazing. I honestly haven’t met such a great team.
Special mention to Dawn, who is an absolute gem. She is super helpful, patient and always kind.
Also Evan and Anthony who are very professional and understanding and they are always trying to find the best solution.
Thank you very much to all.
November 14, 2024
Unprompted review
Reply from Rural WiFi
hi Juan, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Excellent company to deal with
Rural WiFi are exceptional to deal with. Very honest and up front in every aspect of what they offer - bigger companies could learn a lot from them. Sam, in particular was excellent and very helpful with everything.
Padraic.
November 14, 2024
Unprompted review
Reply from Rural WiFi
Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us and with Sam in particular. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Ciara was very efficient and helpful.
November 13, 2024
Unprompted review
Reply from Rural WiFi
Hi Monica, Delighted Ciara was able to help. Let us know if you need anything further!
Rural WiFi - an excellent support team!
The support team at Rural WiFi is excellent. The team is very responsive, friendly and the same person will follow any issue until it is sorted out. I have just been organising the installation of fibre and Ciara has been extremely helpful and friendly throughout. I recommend them strongly if you need internet in a remote location.
November 13, 2024
Unprompted review
Reply from Rural WiFi
Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Absolutely 100 % recommend this…
Absolutely 100 % recommend this company great customer service great signal.
October 23, 2024
Unprompted review
Reply from Rural WiFi
Hi Michael, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. . If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Brilliant team
Incredible experience overall but without a doubt the women who I dealt with really made this company worth reviewing so highly. Dawn, Hannah, Ciara and Claire made me feel heard and exceptionally looked after. Hoping I can deal with them in any future interactions if necessary but I doubt I will need to.
November 13, 2024
Unprompted review
Reply from Rural WiFi
Hi Jade, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Good customer service
Customer service Dawn was unbelievably helpful
November 13, 2024
Unprompted review
Reply from Rural WiFi
Hi Eoin, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us and with Dawn in particular. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Rural Wifi/Padraic Byrne
Padraic Byrne was the account manager and he did a great job. Knows his stuff. I would recommend Rural anytime and Padraic needs a promotion and a raise !
November 13, 2024
Unprompted review
Reply from Rural WiFi
Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us and with Padraic inn particular. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Easy and efficient wifi providers. I would highly recommend.
Rural Wifi were very easy to deal with over the phone. I spoke to a man named Sam who set me up with them and arranged for my router to be posted out to me in no time. Once I had the wifi set up, it was all systems go and I've had no problems since. My parents use Rural Wifi as well, so they referred me.
November 13, 2024
Unprompted review
Reply from Rural WiFi
Hi Eoin, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us and with Sam in particular. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Very good broadband
Very good broadband, fast download and upload speeds. Working from home I need reliable and fast broadband. Rural WIFI provides this.
Good company to deal with, and keep in touch to ensure the service is what you expect.
November 13, 2024
Unprompted review
Reply from Rural WiFi
Hi Gerard, Thank you so much for taking the time to leave us a glowing 5-star review! We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
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