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Review summary

Created with AI, based on recent reviews

Looking at 164 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and quick responses, making the process smooth and stress-free. Many people highlight the excellent customer service and the efficiency of the delivery service, often receiving their passports earlier than expected. The overall service is described as amazing and well worth the investment, with many appreciating the personalized guidance and constant communication. However, some customers experienced dissatisfaction with the service, citing issues with communication and unfulfilled promises regarding delivery times. A few people mentioned not receiving a response within the promised timeframe or encountering difficulties with postal clerks that led to unresolved issues and frustration.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being professional,... See more

Service

Users describe positive interactions with service, highlighting its efficiency and professionalism. Many... See more

Customer service

Customers had positive experiences with customer service, highlighting excellent communication, attention to... See more

Delivery service

Clients share positive opinions on delivery service. Many customers received their passports earlier than... See more

Response time

Consumers generally find the response time to be positive. Many reviewers praise the quick and immediate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was first skeptical about giving personal information to someone that I didn’t know just for the passport, now I have received my passport in five days exactly what was told. I’m so grateful to ha... See more

Company replied

Rated 5 out of 5 stars

Couldn’t say enough good things about Amanda at Rushedpassport. We were faced with tight deadlines and an ice storm. FedEx then screwed up delivery and I got my passport delivered 2 hours before I lef... See more

Rated 5 out of 5 stars

The service and peace of mind was absolutely amazing. There was always in person contact, phones were picked up and if not, there was a call or email within minutes. I needed my passport quickly a... See more

Rated 5 out of 5 stars

Relinquishing control of such a personal, substantive, and consequential task to someone you have never met can feel daunting. Amanda F. proved to be a master of her craft; pragmatic, thorough, and... See more

Company replied


Company details

  1. Visa and Passport Office

Written by the company

At Rushed Passport, we specialize in expediting the delivery of U.S. passports. Whether you’re planning a last-minute business trip, an emergency travel, or a spontaneous holiday, we ensure that your passport is in your hands when you need it. Our streamlined process, experienced team, and close collaboration with U.S. Passport Agencies enable us to deliver on our promises efficiently.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

222 reviews

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1-star

Replied to 77% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing service and one week turnaround!!

Y’all…I won’t lie. I was scared to send my passport thru the mail. But, it worked out perfectly!! Customer service reps Ana and Kobe were extremely helpful and answered so many questions. And their online system is easy to understand, easy to follow and if you make any mistakes..,they are very quick in letting you know how to make it right! Even “Amy” their AI after hours rep was amazing! My expectations were blown away!! I would tell anyone to use Rushed Passport! Thanks Y’all! Oh…and my passport arrived the Friday after I Fedex’d it on a Friday!! ONE WEEK!!

May 2, 2025
Unprompted review
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Reply from Rushedpassport

Thank you so much for your kind words and for trusting us with such an important process! We're thrilled to hear that Ana, Kobe, and even Amy were able to provide the support you needed every step of the way. It means a lot to know we exceeded your expectations and delivered your passport so quickly. We truly appreciate your recommendation and are here anytime you or your loved ones need us again!

Rated 4 out of 5 stars

Everything went well

Everything went well. There was a delay and I did not receive as quickly however the customer service team was informative and I did receive the passport. I suggest giving yourself a couple extra days in case because you need know.

May 1, 2025
Unprompted review
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Reply from Rushedpassport

Thank you so much for your feedback! We're glad to hear you received your passport and that our customer service team was helpful throughout the process. We appreciate your suggestion about allowing extra time—every case is unique, and a small buffer can definitely help. Safe travels, and thank you for trusting Rushed Passport!

Rated 5 out of 5 stars

Rushedpassport delivered our passports in time for a birthday vacay celebration!


I used Rushedpassport for their 8-10 day expedited passport processing service and surprisingly we received our passports in 7 days!
Their customer service team was knowledgeable, responsive, and clear about the process and expected time frame prior to me becoming a client which is why I chose this company.
The professionalism continued with my assigned account specialist (Lasia) and other members of her team.
I 10/10 recommend Rushedpassport to anyone in need of a reliable passport processing service. Their responsiveness and commitment to accuracy made the experience stress-free.

May 6, 2025
Unprompted review
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Reply from Rushedpassport

Thank you so much for your kind words and glowing review! We’re thrilled to hear that your passports arrived even sooner than expected and just in time for your birthday celebration 🎉. Our team—especially Lasia—is grateful for the recognition, and we're so glad we could provide a smooth, stress-free experience. Thank you for trusting Rushed Passport, and we truly appreciate your recommendation! Safe travels!

Rated 5 out of 5 stars

A Couple of Days Early…

I received my passport a couple of days earlier than I was told. Customer service took my many calls asking questions or just being worried about the whole process. I can't deny I was weary at first. However, they delivered an exceptional service!

May 7, 2025
Unprompted review
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Reply from Rushedpassport

Thank you so much for your kind review! We're thrilled to hear your passport arrived earlier than expected and that our team was able to support you every step of the way. We completely understand how stressful the process can feel, and we’re grateful you trusted us to deliver. Safe travels, and thank you again for choosing Rushed Passport!

Rated 1 out of 5 stars

Very poor service

Very poor service, no attention to the customer, they said they reached out to me but never did, stole my money and never offered anything back even though they offer satisfaction guaranteed. I recommend you look somewhere else.

April 29, 2025
Unprompted review
Rushedpassport logo

Reply from Rushedpassport

Hi Eric,
Thank you for your feedback — we’re truly sorry to hear you’re unhappy with your experience. Our team genuinely tries to provide the best support possible, and we understand how frustrating travel document issues can be.

We did make multiple attempts to reach out via phone, text, email, and voicemail following your order in September, but unfortunately, we didn’t hear back. Our satisfaction guarantee is time-sensitive, and with over eight months having passed, we’re unable to process a refund at this stage per our policy.

That said, we’re still here to help however we can. If there’s anything you’d like to discuss further, please don’t hesitate to reach out to us directly at support@rushedpassport.com or by phone at 855-347-2445. We sincerely appreciate your time and wish you all the best moving forward.

Warm regards,
The Rushed Passport Team 🌍✨

Rated 5 out of 5 stars

Amanda is amazing

Amanda is amazing! She definitely deserves a raise. She was in constant contact dealt with my crazy name changes and overall pleasure to work with!! I adore her! Did I say that girl needs a raise!!

April 23, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding experience

Rushed passport was a great service for me. Amanda F answered all my phone calls, responded quickly to all my emails. She was very knowledgable of the entire process and trouble shooted and fixed a situation we ran into. Because of her, the company itself gets an outstanding review from her. She deserves a raise!

April 10, 2025
Unprompted review
Rated 1 out of 5 stars

Give people a hard time all the way…

Give people a hard time all the way thru the process it’s my second time using them. First time everything went smoothly and fast but these second time they gave a hard time my questions where never answered it’s just back and forth between them and I. And know my passport it’s going to be late I have to move my trip due to passport not arriving on time…

April 9, 2025
Rushedpassport logo

Reply from Rushedpassport

Hi Jen,

Thank you so much for taking the time to leave your feedback—we truly appreciate you being a returning customer. We’re so glad to hear that your first experience went smoothly, and we’re sorry to hear this time felt more challenging.

Every passport situation can be unique, and while we always aim to provide fast and seamless service, we understand how important timing and communication are, especially when travel plans are involved. Please know that we care deeply about each client’s experience and always do our best to assist every step of the way.

If there’s anything you still need or if there’s a way we can further support you, we’re here and happy to help. You’re always welcome to reach out directly—we’d love to assist however we can.

Wishing you safe travels and all the best on your journey,
The Rushed Passport Team

Rated 5 out of 5 stars

Quick and fast

Quick, fast, and easy to submit paperwork.
The office personnel assigned to my request were kind and courteous, answered all the questions I had and I received my documents before my scheduled date.
I would use this company again.

April 1, 2025
Rated 5 out of 5 stars

Incredible communication!

I have quite literally never experienced communication at this level. Every step of the way I received a phone call with someone who could actually speak English and knew in detail the answers to my questions. I will recommend this company to everybody I know who needs a passport in a short period of time

April 7, 2025
Rated 5 out of 5 stars

I was very impressed with the service…

I was very impressed with the service Rushed Passport provided. I received my expedited passport 7 days (5 business days) from when I mailed in the old one. Just as important was the kindness Lasia showed me. I did not have any previous experience with expedited passport service. It was all new to me. My numerous questions were all treated respectfully. My home is in Costa Rica, so I wanted to renew my passport while on a trip to the U.S. I will definitely recommend this service to other expats!

March 18, 2025
Unprompted review
Rated 5 out of 5 stars

Rushed passports came recommend to me…

Rushed passports came recommend to me by a family member who had recently used their services. I didn’t realize my passport was expiring when i booked a last minute trip. They made the process so easy I receive my passport quickly, and customer service was phenomenal!

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

I was hella skeptical at first but I…

I was hella skeptical at first but I swear by them. They helped me and I made it in time for my friends wedding. It's all legal and legit. I am not a paid actor. Just want to help peeps out who went through something similar.

March 6, 2025
Rated 5 out of 5 stars

Amazing, Fast, and Reliable

Lasia and Ana were tremendous help in this process and made it super quick and easy. Lasia walked me through every single thing I need to do and reviewed all my documentation. Even the Post Office was giving me pushback on one or two things but I stuck with Lasia's instructions and I shipped my passport on a Tuesday. The following Tuesday I got an email saying my passport docs were approved and my passport is shipped. All in all it took under 10 total days from the day I shipped my documents to receive my new passport. Great company I highly recommend!

February 26, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service. Received Passports Fast.

I was honestly skeptical about using one of these speedy passport services b/c a few people told me they were a scam. I was desperate for a quick turnaround time and needed our family's passports for a trip. Adria assisted us from start to the day we received our passports. Unbelievably, we received our passports in about a week when we were expecting 2-3 weeks! Adria responded to my emails and was available via phone. The website was easy to use and we didn't have any issues uploading our documents. She reviewed the documents and provided feedback immediately. The cost of the service was expensive, but I am glad I paid for it. It was worth it for the speedy service we received.

February 5, 2025
Unprompted review

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