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Review summary

Created with AI, based on recent reviews

Looking at 164 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and quick responses, making the process smooth and stress-free. Many people highlight the excellent customer service and the efficiency of the delivery service, often receiving their passports earlier than expected. The overall service is described as amazing and well worth the investment, with many appreciating the personalized guidance and constant communication. However, some customers experienced dissatisfaction with the service, citing issues with communication and unfulfilled promises regarding delivery times. A few people mentioned not receiving a response within the promised timeframe or encountering difficulties with postal clerks that led to unresolved issues and frustration.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being professional,... See more

Service

Users describe positive interactions with service, highlighting its efficiency and professionalism. Many... See more

Customer service

Customers had positive experiences with customer service, highlighting excellent communication, attention to... See more

Delivery service

Clients share positive opinions on delivery service. Many customers received their passports earlier than... See more

Response time

Consumers generally find the response time to be positive. Many reviewers praise the quick and immediate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was first skeptical about giving personal information to someone that I didn’t know just for the passport, now I have received my passport in five days exactly what was told. I’m so grateful to ha... See more

Company replied

Rated 5 out of 5 stars

Couldn’t say enough good things about Amanda at Rushedpassport. We were faced with tight deadlines and an ice storm. FedEx then screwed up delivery and I got my passport delivered 2 hours before I lef... See more

Rated 5 out of 5 stars

The service and peace of mind was absolutely amazing. There was always in person contact, phones were picked up and if not, there was a call or email within minutes. I needed my passport quickly a... See more

Rated 5 out of 5 stars

Relinquishing control of such a personal, substantive, and consequential task to someone you have never met can feel daunting. Amanda F. proved to be a master of her craft; pragmatic, thorough, and... See more

Company replied


Company details

  1. Visa and Passport Office

Written by the company

At Rushed Passport, we specialize in expediting the delivery of U.S. passports. Whether you’re planning a last-minute business trip, an emergency travel, or a spontaneous holiday, we ensure that your passport is in your hands when you need it. Our streamlined process, experienced team, and close collaboration with U.S. Passport Agencies enable us to deliver on our promises efficiently.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

222 reviews

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1-star

Replied to 77% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Scam

This company cannot guarantee your passport will arrive early. Two months after using their service and paying over $700 to get a “rushed passport” I have no passport AND they refuse to refund even a portion of the fees I paid. Scam.

May 11, 2026
Unprompted review
Rushedpassport logo

Reply from Rushedpassport

Hi Lauren,

We truly understand how upsetting this situation feels, especially with travel involved. Not having your passport in hand is stressful, and we genuinely want to help you get this resolved as quickly as possible.

Your application was successfully processed and shipped by the U.S. Department of State within the estimated timeframe, and a tracking number was provided. According to that tracking, the issue occurred after shipment during delivery with USPS. Once a passport leaves the State Department and is in transit, delivery is handled entirely by USPS.

Just to gently clarify, the service fee for your order was $345, not $700. Government fees are paid separately to the State Department, not to us.

Right now, the most important thing is getting your passport into your hands. The quickest step is to contact USPS directly to locate the package. If it cannot be located, we can absolutely assist you with having the passport reissued and remailed from the State Department, and we are ready to help guide you through that process.

We are here for you and want to see this through to a resolution. Please reach out so we can assist you directly and get this fixed as quickly as possible.

Rated 5 out of 5 stars

Everything was Wonderful

The process for renewing my passport was super easy to follow. I was in a rush as I had travel booked for 2 weeks out. The communication was excellent and they have since answered follow up questions I had. I would recommend to anyone who needs passport services.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Saved my Alaskan cruise!!!

I was in a precarious situation after checking into my Alaskan cruise 21 days prior to embarkation, only to find out that you are unable to travel through Canada if your passport expires within 6 months of your trip. My two son’s passports expired 5.5 months AFTER the last day of our trip and they told me that they would be unable to clear customs. I could not believe this (what is the point of having an expiration date if you can’t travel 6 months prior to it expiring)! I was desperate and luckily reached out to rushedpassport.com. I dealt with Thomas and Amanda and they both went above and beyond during the entire process and kept me informed of every detail. I was really worried, but the process was explained in detail and was very clear and straightforward. Within 8 days of contacting rushedpassport.com, I had them in my hand. That includes getting the paperwork all together, the appt at the post office to have the paperwork approved and in a sealed envelope and sending to the company via FedEx. I received an email confirmation from rushedpassport informing me of the progress and updates. I also received an email with the tracking number from USPS. I can’t believe how smoothly this went and how easy it was. Well worth the $$$ in my opinion. Truly a pleasure to work with such kind and friendly people in the midst of of a difficult situation. I am so thankful for Amanda who not only answers all my questions, but responded almost immediately to every email I sent. Hands down 5 stars!!!

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Fast, Reliable, and Exactly What I Needed

I was in a really stressful situation with an upcoming trip and realized far too late that my passport wasn’t going to work. I honestly thought I was going to have to cancel everything. After finding RushedPassport, things started to feel much more manageable. The process was clearly explained, and I didn’t feel overwhelmed trying to figure everything out. I stayed on track with their guidance, and everything came together just in time. I was able to make my trip, which meant a lot to me. I’m very grateful for how smoothly everything worked out.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

My experience was fantastic

My experience was fantastic! They communicated every step of the process and my passport showed up exactly when they said it would. Shout out to Ana for doing a wonderful job.

May 1, 2026
Unprompted review
Rated 2 out of 5 stars

Cost is not clear upfront

Cost is not clear upfront. You will need to pay many additional fees. Some moments they were responsive and others radio silence. If changes were required to a document you would get one note at a time and we needed to resubmit 4 times to get all changes incorporated. LOA does not have check boxes, but expect you to check bullets, just messy.

May 1, 2026
Unprompted review
Rushedpassport logo

Reply from Rushedpassport

Hi Chantel,

Thank you for the feedback, we really do appreciate it (truly 🙂).

On the “additional fees”, just to clarify, the only extra cost is the government fee, which is paid directly to the U.S. Department of State. We actually mention this a few times during checkout… not because we love repeating ourselves, but because we know it’s important.

As for the revisions, I completely understand how that felt frustrating. In your case, those were requested to prevent your application from being delayed or even suspended, which would’ve made missing your trip much more likely. Not ideal, we know… but also not something we wanted happening to you.

The LOA format comes directly from the courier, and yes, every courier has their own “unique” way of doing things. We follow their requirements so your application gets accepted without issues.

Also, thanks to feedback like yours, we’re implementing call scheduling (via Calendly) so clients can pick a time that works best instead of waiting around. So genuinely, thank you for that.

We appreciate you sharing your experience and helping us improve.

Rushed Passport Team

Rated 5 out of 5 stars

Thank you!

Absolutely fantastic communication and service. Booking process was quick and efficient. I cannot recommend this enough to anyone struggling with last minute documentation.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Rushed Passport!

We had a trip in a few days and realized my husbands passport was expired. In a panic as you can imagine, we applied for an expedited passport renewal with Rushed Passport. Luckily we had Kobe as our manager, and the service was excellent as promised from the beginning. Received the updated passport with time to spare! Will definitely be using Rushed Passport again, and requesting Kobe. Thank you !

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

I needed my passport renewed urgently…

I needed my passport renewed urgently for last minute travel and this service was AMAZING. Worth every penny. Got my passport in under a week with way less stress and hassle. Great customer service and appreciate the attention to detail and communication. Really really worth it.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Amanda

The service and peace of mind was absolutely amazing. There was always in person contact, phones were picked up and if not, there was a call or email within minutes.
I needed my passport quickly and nothing that was promised was not delivered, it was very professional.
My point of contact,Amanda, was always there for questions and support and she really did a great job. Could I have done all this by myself, of course , but not within the time frame needed. This is an amazing service and I am really glad I used them!

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Excellent service.
Started my application on Wednesday 15th April, I received it today.
I had some problems with the post office staff but when I called “Rushedpassport” they spoke to the post offices workers and advised them in what to do.
The staff was therefore me every step of the way.
I highly recommended this company.

Mary H,
A new United States citizen.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

I had the opportunity to work with Kobe…

I had the opportunity to work with Kobe H and he was so communicative. He answered all of my equations and even went as far as to send a pdf of my travel itinerary when I couldn’t locate it.
He really owns the role he is in and takes responsibility for what could be a high stress experience. Thank you, Kobe!!

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Amanda was EXTREMELY professional

Amanda was EXTREMELY professional, helpful, and patient with me. I am not the world's most tech savy man, but she was very kind and patient with me, even though she had to ask me to make corrections several times.
On a scale of 1-10, I give 1,000.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Valid Passport but unable to get ETA approval

I had a valid US passport but when I tried to get ETA approval to go to the UK, I kept getting rejected because my picture on the passport was too blurry. I tried for over a week to get an adequate picture of the passport and even went to a professional photographer. When nothing worked, I got desperate and contacted Rushed Passport. Ana was excellent and she helped me get my passport just in time for the trip. She even sent me a picture of the new passport so I could apply for my ETA before it arrived. I would absolutely recommend this service if you have passport problems.

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

Our concierge

Our concierge, Kobe, was quick to respond, pleasant, and helpful. Rushed Passport delivers what they promise!!!!

April 16, 2026
Unprompted review

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