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Review summary

Created with AI, based on recent reviews

Looking at 164 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and quick responses, making the process smooth and stress-free. Many people highlight the excellent customer service and the efficiency of the delivery service, often receiving their passports earlier than expected. The overall service is described as amazing and well worth the investment, with many appreciating the personalized guidance and constant communication. However, some customers experienced dissatisfaction with the service, citing issues with communication and unfulfilled promises regarding delivery times. A few people mentioned not receiving a response within the promised timeframe or encountering difficulties with postal clerks that led to unresolved issues and frustration.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being professional,... See more

Service

Users describe positive interactions with service, highlighting its efficiency and professionalism. Many... See more

Customer service

Customers had positive experiences with customer service, highlighting excellent communication, attention to... See more

Delivery service

Clients share positive opinions on delivery service. Many customers received their passports earlier than... See more

Response time

Consumers generally find the response time to be positive. Many reviewers praise the quick and immediate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was first skeptical about giving personal information to someone that I didn’t know just for the passport, now I have received my passport in five days exactly what was told. I’m so grateful to ha... See more

Company replied

Rated 5 out of 5 stars

Couldn’t say enough good things about Amanda at Rushedpassport. We were faced with tight deadlines and an ice storm. FedEx then screwed up delivery and I got my passport delivered 2 hours before I lef... See more

Rated 5 out of 5 stars

The service and peace of mind was absolutely amazing. There was always in person contact, phones were picked up and if not, there was a call or email within minutes. I needed my passport quickly a... See more

Rated 5 out of 5 stars

Relinquishing control of such a personal, substantive, and consequential task to someone you have never met can feel daunting. Amanda F. proved to be a master of her craft; pragmatic, thorough, and... See more

Company replied


Company details

  1. Visa and Passport Office

Written by the company

At Rushed Passport, we specialize in expediting the delivery of U.S. passports. Whether you’re planning a last-minute business trip, an emergency travel, or a spontaneous holiday, we ensure that your passport is in your hands when you need it. Our streamlined process, experienced team, and close collaboration with U.S. Passport Agencies enable us to deliver on our promises efficiently.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

222 reviews

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Replied to 77% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Worst experience ever !

I am extremely disappointed with the rushed passport service. I paid a significant amount of money for expedited processing because I had an upcoming trip that I had already fully paid for, and the passport did not arrive on time. To make matters worse, there is still uncertainty about whether it will even arrive at all.

What is most frustrating is the complete lack of accountability. Despite failing to deliver the service that was paid for, there has been no refund or meaningful resolution offered. It feels like I paid a premium for a service that was not honored.

This situation has caused unnecessary stress, financial loss, and disruption to my travel plans. For a service that people rely on for time-sensitive situations, this level of unreliability is unacceptable.

I would not recommend using rushed passport services based on this experience. The cost is high, the guarantees are unclear, and when things go wrong, there seems to be little to no support or compensation.

April 16, 2026
Unprompted review
Rushedpassport logo

Reply from Rushedpassport

Hi Andrea,


We definitely want to help get this resolved for you as quickly as possible, and the most important next step is to contact USPS right away using the tracking number that was provided to you. Since the passport was already approved, completed, and handed off for delivery, USPS is the only party that can locate the package or confirm if it was lost or misdelivered.


To clarify, your application was processed successfully and shipped out on time with no issues at all. Tracking was sent so the shipment could be followed in real time. Once it leaves our hands and is in transit with USPS, delivery is entirely handled by them. As much as we’d love to control what happens inside the postal system, that part is unfortunately out of anyone’s hands except USPS.


We did provide you with clear resolution options, including the ability to have the passport reissued. As explained, that process requires canceling the passport that was already issued, which is why we strongly advised confirming with USPS first before taking that step. That guidance was given specifically to avoid unnecessary delays or complications for you.


Regarding a refund, the service you purchased was fully completed. Your passport was processed, approved, and shipped within the promised timeframe. A delivery issue with USPS after the fact doesn’t change that, which is why a refund wouldn’t apply here.

I understand it’s frustrating when a package doesn’t arrive as expected, but the fastest way to move forward is by contacting USPS directly so they can investigate. Once they confirm the status, we can immediately help guide you on the next step if needed.


Let us know what USPS says and we’ll take it from there.

Rated 5 out of 5 stars

Awesome

Awesome customer service...thay kept me informed throughout the entire process. They also deliver what they say they will!!!

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Five star customer service, frustration, free

They make it so easy and walk you through everything they will help you with whatever you need. They are there with you every every step of the way. My only regret is that I didn’t go with the service sooner and prolonged getting my passport.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Ask for AMANDA & Do NOT skimp - GET THE VIP WHITE GLOVE SERVICE

I did NOT have the "NORMAL" situation, as I'm sure that most people who are looking for assistance with a passport are people that just don't know how to get one on their own, or are scared to apply... I have had 2 previous passports, with a name change since my last one that had a brand new middle name, not to mention that my birth certificate first name was a variation of the legal first name I've used since school, AND ADD TO THAT the NUMEROUS marriages/divorces I've had since my last passport, not to mention the fact I leave in less than a week :/ - to say that I was STRESSED is an understatement! I paid for 3 day service AND WHITE GLOVE, and WOULD DO IT ALL OVER AGAIN, as long as AMANDA was my concierge for my VIP White Glove service. Amanda walked me through getting every document that she even thought the agency would potentially ask for & stayed on the phone with me when my local courthouse was unsure what to do since normally they process the applications for everyone in my little county, reassuring me every step of the way. She kept me up to date once Fed-Ex had my package, when she got there, and once the agency had it in their possession yesterday. Today she texted with "I've got great big news! I'm sending your tracking information & your passport will be in your hands tomorrow!" 💜 THANK YOU, AMANDA! 💜 YOU HAVE PROVEN YOURSELF TO BE A TRUE ROCKSTAR VIP!!!

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

We needed a last minute passport for…

We needed a last minute passport for our trip. Not only Kobe H., the representative, diligently help us, but we received the passport before the date we thought would be delivered. I was nervous at first using this service but they definitely came through for my partner.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

I confess I was warned by many about…

I confess I was warned by many about scam expedited passport services on line. Yet, I needed a passport in about three weeks and required assistance to negotiate the bureaucracy in time to make it to my daughters' graduation overseas.

I reviewed a few services online and decided to try Rushedpassport. I am happy I did. Yes, it cost a bit more up front than expected, but the great customer service compelled me to share my gratitude for all of my expectations being surpassed. Following their guidance, and using the appointment they were able to find for trsted agent verification had my new passport in my hands nine days after I used the provided shipping label to submit my application. Coddos the the entire team that made this a great value for a retiree without much faith in the system.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Amanda was absolutely fantastic

Amanda was absolutely fantastic. She walk us through the items needed, reviewed everything before submitting the Application. Very fast turnaround from our first call to receiving Passport.
She was a pleasure to work with. Highly recommend.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

I needed a passport asap

I needed a passport asap. Amanda F held my hand through the process and I got my family’s passports start-to-finish in less than a work week. Truly amazing customer service and execution.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Company was excellent to work with

Company was excellent to work with. On a Monday I realized I needed a new passport for my trip on Saturday and I had a new passport in hand on Friday. I worked with Kobe and he guided me through the entire process. Worth every cent!

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Rushed passport (especially Amanda!)…

Rushed passport (especially Amanda!) was amazing in helping us get a passport for our son at just a few months old!

Amanda went above and beyond to make sure we were clear on exactly what to do for every step of the process, and was extremely prompt in her responses, even on a Saturday!

We had A+ client service and this was frankly the best customer service I’ve had from start to finish from anyone in a long time. Amanda made what could be a complex process easy to follow and make sure everything was buttoned up to get our passport on time. I’d highly recommend this service and speaking with Amanda if you can!

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

This service is legit

This service is legit! The step-by-step process was very easy to follow and customer service always answered every step of the way. I sent my paperwork on a Friday and received my passport the following Thursday. Definitely 10/10 would recommend.

March 19, 2026
Unprompted review
Rated 4 out of 5 stars

Helpful when needing it fast!

They were there to walk through the questions I had. It took longer to fill out the application than I anticipated. We got ours back one week after we sent it. It definitely is the fasted way to get a passport but also the most expensive way. It’s well worth it when you need it fast.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Worth the money if you have an upcoming…

Worth the money if you have an upcoming trip and need your passport renewed fast! They walk you through all of the paperwork and are very helpful every step of the way. I worked with account specialist Amanda F., and not only was she super helpful and kind, but she also kept me updated and didn't seem to mind all the emails I sent while I was anxiously waiting for my passport to arrive. Which arrived a day early, mind you! Overall, great experience!

March 18, 2026
Unprompted review

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