Online process made it easy to be sure I had the right forms. Communication was great at the beginning, then got quiet. I actually received my new Passport sooner than promised, and before I got the n... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had called to cancel an order for an additional passport. Claudia was very helpful with getting it canceled and explaining the next steps that I would need to take to ensure I was refunded my paymen... See more
Company replied
Brayan was very helpful to me when I was very stressed and confused during this application process. He went above and beyond with great professionalism and spoke very clearly for me to understand wha... See more
Company replied
Dealing with government documents is always a concern. govWorks takes all the concern out of the process. No need to leave your house, even for the photo. Scheduled delivery was 4 weeks but it was... See more
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Company details
Written by the company
RushMyPassport is a leading US Passport expediting service. We have helped tens of thousands of U.S. citizens receive their passports in as little as 24 hours.
RushMyPassport.com
Written by the company
- Passport Specialists for all Expediting Services:
- • Passport Renewal • Lost, Stolen Damaged Replacement • New Adult Passport • Child Passport • Passport Pages • Name Changes • Travel Visas
Contact info
5601 Corporate Way, Suite 200, 33407, West Palm Beach, United States
- 877-503-9838
- info@rushmypassport.com
- rushmypassport.com
15% off Same Day Service
3.7
Average
13K reviews
Asks customers to review
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BEWARE
BEWARE! This is a fraudulent operation. They were very nice until my documents were sent and the high fee paid for expedited service. I then had to call the Dept of State to learn that it took 2 weeks for "rushmypassport" to send them the documents. I could have send to State directly and paid a fee to expedite. This service has now compromised consulate appointments and will cost me heavily. I will pursue action against them. DO NOT USE.
April 15, 2026
Unprompted review
Reply from Rush My Passport
Good Morning Nicole, We’re very sorry to hear about your experience and understand how frustrating and concerning this must be, especially with the impact on your travel plans.
Our service is designed to assist with application preparation, document review, and guidance throughout the process, while all applications are ultimately submitted to the U.S. Department of State for processing. We understand that timelines and expectations may not have aligned in your case.
A member of our team will be reaching out to review your situation in detail and assist you further.
Process was very smooth
Process was very smooth. I received my new passport much earlier than I expected. During the process, I was apprised of progress on a regular basis. Will likely use this service again for the rest of my family.
April 6, 2026
Reply from Rush My Passport
Thank you for your wonderful feedback! We’re glad to hear the process was smooth and that you received your passport even earlier than expected.
Start a Refund Request Does NOT WORK
I wrote a complaint and received a cellphone message from "Akira" to "request a refund", and a "Cancellation request for your FedEx Office order" was emailed to me. I clicked on the "Start a Refund Request" link at the bottom, put in my User Name and Password for "govWorks" (which is NOT a government-affiliated webpage but privately owned). Logged in, and there was NO "refund request" link available. This does not alter my impression of this being a fraudulent operation.
Today I received a message from "RushMyPassport" in response to these complaints, stating they will refund my $119. We'll see if that comes true. Meanwhile, my advice for that company is to make it obvious from the start that they do NOT provide the ID verification step, and that you have to set this up and go to the regular government site (library, post office, etc.) to get your ID check done. In addition, they need to make it clear that the $119 is for assistance in filling out the initial government form ONLY, and does not expedite the eventual required ID check. I'll update this if I actually get a refund.
April 12, 2026
Unprompted review
Reply from Rush My Passport
Hi Michael, We’re sorry to hear about your experience and understand how frustrating and concerning this situation must be.
We’d like the opportunity to clarify what may have happened and assist you further. A member of our team will be reaching out soon to explain the details and help address your concerns.
This service is an absolute scam
This service is an absolute scam! We wanted to expedite our son's passport application and looked on the government website on how to do this. The fee's to do so were roughly the same to do it through our local FedEx location. Our local post office did not have appointment times that would work for us, we chose the walk-in option at our local FedEx. We used the computer at the location to answer the necessary questions and paid the $199...only to find out at the end we still had to pay ALL the same fees at the post-office for the passport, fees, and expedite service. Another $200! So I paid $199 to get access to a government website which I already knew how to navigate and is free to access already to only make the process longer.
April 13, 2026
Unprompted review
Reply from Rush My Passport
Good Morning, We’re sorry to hear about your experience and understand how frustrating this must have been.
Our service is designed to assist with application preparation, document review, and guidance throughout the process, while all government fees and processing are still handled separately by the U.S. Department of State. We understand your concerns.
We would like the opportunity to review your situation further and assist you. A member of our team will be reaching out to gather more information and help address your concerns.
Website was horrible went through the…
Website was horrible went through the whole process just to be told we are downgrading your service and had to Cancel and fight for a refund.
April 13, 2026
Unprompted review
Reply from Rush My Passport
Good afternoon Alec, We’re very sorry to hear about your experience and understand how frustrating it must have been to go through the entire process only to have your service changed and then deal with a cancellation and refund.
We’d like the opportunity to review this further and make things right. A member of our team will be reaching out to assist you and gather more details.
RushMyPassport is a Scam
Seeing on the FedEx website that FedEx offered expedited passport and mistakenly believing that FedEx was a reputable company, even if subpar relative to UPS, I decided to pay FedEx $220 to handle and expedite my passport renewal for me. FedEx then linked me to the GovWorks website, where I entered my personal and credit card information and was charged $220. Upon taking my payment, GovWorks simply linked me to the public travel.state.gov website to submit my application. In effect, FedEx, and GovWorks, simply charged me $220 to provide me the link to travel.state.gov with no other service whatsoever.
April 11, 2026
Unprompted review
Reply from Rush My Passport
Good Morning Aaron, We’re sorry to hear about your experience and understand how frustrating this must have been, especially when the service did not meet your expectations.
Our service is designed to assist with application preparation, document review, and guidance throughout the process. However, we recognize that this may not have been clearly communicated or aligned with what you expected.
We would like the opportunity to review your case and assist you further. A member of our team will be reaching out to gather more information and help address your concerns.
The Rush My Passport process was simple, fast, and easy.
The Rush My Passport process was simple, fast, and easy. From start to finish they exceeded my expectations in turn around time and I was able to get my passport and passport card update so I could then renew my Global Entry in record time. Thanks for your help!!!!
April 3, 2026
Reply from Rush My Passport
Thank you for your wonderful feedback! We’re thrilled to hear the process was simple, fast, and exceeded your expectations.
I am very thankful for this service
I am very thankful for this service. The support team was outstanding, allowing me to finish the process in enough time prior to getting underway for deployment. Jasmine Marshall and Monise Cidoine took care of me - they’re truly committed to the job displaying exceptional support and expertise in the field.
March 27, 2026
Unprompted review
Reply from Rush My Passport
Thank you for your kind and thoughtful feedback! We’re so glad to hear that our support team helped you complete the process in time for your deployment.
Easy process that kept me informed
Easy process that kept me informed. I liked the tracking mechanism that was emailed to me as well. With so many competing priorities, using AAA for these services made it so much easier for me in not having to worry whether my process was correct or not. Nothing got kicked back from the application and I got both my passport booklet and passport card.
April 6, 2026
Reply from Rush My Passport
Thank you for your wonderful feedback! We’re glad to hear the process was easy and that the tracking updates kept you informed along the way.
It’s great to know everything was completed smoothly and correctly, and that you received both your passport book and card without any issues. We’re happy we could help make the process stress-free!
We truly appreciate you taking the time to share your experience! 😊
Very helpful
April 6, 2026
Unprompted review
Reply from Rush My Passport
Thank you for your feedback! We’re glad to hear you found the service very helpful.
We truly appreciate you taking the time to share your experience
Joel was very helpful and quick to…
Joel was very helpful and quick to answer my questions and it only took a short amount of time
April 3, 2026
Unprompted review
Reply from Rush My Passport
Thank you for your kind feedback! We’re glad to hear that Joel was helpful, responsive, and able to assist you quickly.
We truly appreciate you taking the time to share your experience!
it was easy and stressless
it was handled in a professional way, it made it easy for me.
April 6, 2025
Reply from Rush My Passport
Thank you for your feedback! We’re glad to hear everything was handled professionally and that the process was easy for you.
We truly appreciate you taking the time to share your experience! 😊
The Rush my Passport service kept me…
The Rush my Passport service kept me informed along the way and my new passport arrived within the promised time frame.
April 6, 2026
Reply from Rush My Passport
hank you for your feedback! We’re glad to hear you were kept informed throughout the process and that your passport arrived within the expected timeframe.
We truly appreciate you taking the time to share your experience! 😊
I got frequent updates so I knew…
I got frequent updates so I knew exactly where we were in the process. I got my passport way more quickly than I thought I would. It was great!
March 25, 2026
Reply from Rush My Passport
Thank you for your kind feedback! We’re glad to hear the updates kept you informed and that your passport arrived even sooner than expected.
We truly appreciate you sharing your great experience! 😊
They told me I qualify for their…
They told me I qualify for their service which involves hand delivered paperwork to the State Department. Don't let them fool you! You have to be traveling within 14 days. They kept my money. Would not give me a refund. 400 it cost and the Post Office told me I would not qualify. The post office sent in my paperwork expidited for 35 dollars. I got my passport in 10 days. This place is a ripoff!!!
March 19, 2026
Unprompted review
Reply from Rush My Passport
Good morning, We’re sorry to hear about your experience and understand how frustrating this situation must have been, especially regarding eligibility, cost, and the refund process.
Our service is designed to assist with application preparation, document review, and guidance, including expedited options for those who meet specific travel requirements. However, we recognize this may not have been clearly communicated or aligned with your expectations.
A member of our team will be reaching out to gather more information and assist you further.
If you would like immediate assistance, please contact us at support@expeditedtravel.com
or call 877-503-9838, and our team will be happy to help.
Thank you, Luisa!
Luisa was very helpful in not only moving me forward with the process but also addressing my concerns. Really brought some relief to a stressful situation.
April 2, 2026
Unprompted review
Reply from Rush My Passport
Thank you for your kind feedback! We’re glad to hear that Luisa was able to support you through the process and help ease your concerns, we truly appreciate you sharing your experience! 😊
Laura was incredibly patient and…
Laura was incredibly patient and helpful throughout the process of submitting my passport application.
March 25, 2026
Unprompted review
Reply from Rush My Passport
Thank you for your kind feedback! We’re glad to hear that Laura was patient and helpful throughout your passport application process.
We truly appreciate you taking the time to share your experience!
Nestor
Nestor, took time , explained in detail and repeatedly when I was not sure. Very supportive agent!!
April 1, 2026
Unprompted review
Reply from Rush My Passport
Nestor, took time , explained in detail and repeatedly when I was not sure. Very supportive agent!!
Great service
April 1, 2026
Unprompted review
Reply from Rush My Passport
Thank you for your feedback! We’re glad to hear you had a great experience.
We truly appreciate you taking the time to share! 😊
Very disappointed and concerned, I will not receive my passport in time
The agents I spoke to today were both nice but the first agent promised me I would receive a call from the courier today, letting me know my passport was sent overnight. When I did not receive a call, I called back and the second agent said I would receive a confirmation that my passport was sent by FedEx overnight. I have not received a call or a FedEx confirmation.. I am extremely disappointed in the service and concerned. I am not going to receive my passport in time for my trip.
March 31, 2026
Unprompted review
Reply from Rush My Passport
Hi Tiffany, We’re sorry for the confusion and the frustration this has caused, especially with your travel date approaching. We understand how important it is to receive timely and consistent updates, and we regret that your experience did not reflect that.
Your concern is being taken seriously, and we want to help get clarity on your shipment status as quickly as possible. A member of our team will be reaching out to you to gather additional information and assist further.
Thank you for bringing this to our attention we appreciate your patience as we work to resolve this.
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