Russell Dean Furniture Reviews 

1,203
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how incredibly helpful, friendly, and knowledgeable the sales team is, offering expert guidance without ever making anyone feel rushed or pressured into a purchase. Shoppers truly appreciate the calm and relaxing showroom atmosphere, often enjoying complimentary hot drinks and biscuits while taking time to make careful decisions. Some reviewers were happy with the fantastic and wide selection of high quality furniture, comfortable beds, and detailed fabric swatches on display. People also noted that staff members took extra time to discuss proper care procedures and ensure everything perfectly matched their specific home requirements.

What people talk about most

Staff

Users describe positive interactions with staff, noting that reviewers found the team to be extremely... See more

Product

Consumers find product selection to be of exceptional quality, expressing widespread delight and satisfaction... See more

Service

Reviewers mention positive feedback about service, frequently highlighting the knowledgeable, friendly, and... See more

User experience

Customers had positive experiences with user experience, highlighting the relaxing and welcoming atmosphere... See more

Customer service

Clients share positive opinions on customer service, highlighting exceptional satisfaction and support from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to Russell Dean to consider buying a new mattress, excellent service, Samantha was very knowledgeable and nothing was too much trouble. Narrowed our options down to a tempur mattress and cannot... See more

Rated 5 out of 5 stars

Went this morning for chair for living room. Laura and Ronan was very helpful and professional, gave us good information about the chair we bought, we felt very at ease . Would definitely visit again... See more

Rated 5 out of 5 stars

We'd had already short listed Stressless chairs but wanted to see more colourways 'in the flesh' after visiting local retailers with limited stock. After a cheerful welcoming Laura explained more fun... See more

Rated 5 out of 5 stars

We visited Russell Dean on 11th Oct to look for a kind size bed and 2 seater settee for a new holiday cottage we are developing. Laura approached us and after listening to our needs was very informa... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Interior Designer
  4. Living Room Furniture Store

Information provided by various external sources

Set in the superb countryside surroundings Russell Dean, which was established in 1960, has built a reputation renowned for providing furniture of the highest quality and housing many of the leading brands. Developing into the best quality furniture store in the area, Russell Dean continues selling furniture at great prices to customers in Mytholmroyd and beyond.

Russell Dean - Never Beaten on Price

Written by the company

We offer you the peace of mind in addition to our traditional values of quality products and service
We check the prices of all our competitors to ensure that our prices are the lowest in the area. Our prices include free delivery within a 50 mile radius of the store together with an unpacking and set up service on all upholstery, dining furniture, beds and bedroom furniture.

Free Local Delivery

Within 50 miles of the store

If you live within 50 miles of the store or *your order is over £2500 we will not charge for the delivery service and we will, for a small charge remove the old furniture you are replacing (please phone the store for details).

Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

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5.0

All reviews

(1,203)

133 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly, knowledgeable and professional!

Purchased a super king-sized bed on 22.6.26. which arrived today 4.8.26. The whole process was thoroughly professional and an excellent experience. Ronan in store was friendly and very knowledgeable, helping us to make a perfect choice. Information up to and including delivery was detailed. I would highly recommend this company

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Two Visits, Zero Pressure, Perfect Choice thanks to Samanthaa

We had a fantastic experience at Russell Dean Furniture supported by Samantha King. From the moment we walked in, she made us feel welcome and took the time to understand what we were looking for.

Samantha spent time with us over two separate days, making sure we were completely happy with our choices. There was never any pressure to make a decision, and her advice and product knowledge really helped us choose the perfect sofas and kitchen bar stools for our home.

Nothing was too much trouble, and we really appreciated her patience and genuine interest in helping us get it right. Thank you, Samantha, for making the whole experience so enjoyable. We wouldn't hesitate to recommend you and Russell Dean Furniture.

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

The Holy Grail of Sofa Shopping!

Just ordered our beautiful new sofa from Russell Dean. This was the our first visit, having exhausted our usual go to stores. Walked in expecting another round of “nope, nope, absolutely not,” and instead we were bowled over with so many options we loved! A big thank you to Ronan. He guided my husband and I through the process of choosing the right sofa for us and he was just brilliant. I would highly recommend Russell Dean their products and customer service are second to none. ⭐️⭐️⭐️⭐️⭐️

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

Highgrove Ludlow Adjustable Bed

Took my 90 year old mum to Russell Dean Furnishers to look for an Adjustable Bed. Ronan was brilliant and helped mum choose the Highgrove Ludlow which was perfect for her needs. As a family we love the Mytholmroyd store for its choice, prices and lovely non pushy staff, the free tea and coffee is a nice little extra 👍

July 26, 2026
Unprompted review
Rated 5 out of 5 stars

We visited the mytholmroyd store to buy…

We visited the mytholmroyd store to buy new furniture for our new home, Ronan assisted us with choosing options and picking out the best furniture for us, he also gave brilliant advice on how to look after our new furniture. Ronan was very helpful and went above and beyond.

July 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Laura was great to deal with, very helpful and made the buying process very simple and easy. Wouldn't hesitate to use Russell Dean again.

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service. Staff were very friendly & knowledgeable. Laura was very helpful with all my questions. A great experience overall.

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

Hidden gem 💎

Another hidden little 💎. Russell Dean Furniture hidden away in Mytholmroyd just beyond Hebden Bridge. A Family run business since 1960.
This company was recommended to me by a colleague, well worth a visit.
Troy Ragona was the delightful young man who we delt with.
First rate service,extremely knowledgeable about care and maintenance of the stressless leather chairs and stools we purchased. All delivery details and dates agreed an absolute pleasure to deal with. No AI on contacting the company or departments to negotiate through.
Will most definitely return and recommended to friends.

Emma

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

We had a good day at Russell Dean…

We had a good day at Russell Dean searching for a new sofa brilliant choice. Troy was a great help by giving us plenty of advice in helping us choose the right one for us. We would definitely recommend this company to anyone, good quality products and very helpful.

June 13, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service from Troy

Absolutely fantastic service from Troy. Exceptionally helpful and knowledgeable. Made the buying process smooth and easy. Troy is an absolute credit to Russell Dean, in an age where excellent customer service is becoming a rare thing. Well done and thank you Troy.

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous and patient service from Troy

Fabulous and patient service from Troy. Russell Dean is our go to for furniture needs now and have also recommended to family.
We needed a new bed despite having bought a new mattress last year, nothing wrong with it just downsizing to a smaller one and again got 5 star service.
We wanted a slightly out of the ordinary size but Troy made phone calls and checked the mattress and bed base would be available which it all was.
We phoned the next day with another question and this was all sorted out efficiently and with no fuss at all.
Delivery was much faster than we expected and, as always, great guys who were super helpful and respectful when moving in the new furniture.
I can’t recommend Russell Dean highly enough.

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

We called in store looking to purchase…

We called in store looking to purchase a new bed. This process seemed daunting as we were unsure of exactly which bed to choose. This was made so much easier due to Sam's understanding and experience. Sam showed ourselves various beds, headboards and mattresses with some basic guidelines we could offer Sam gave us lots of information regarding each bed including the headboards and mattresses. With a lot of backwards and forwards trying different items (not me the wife) it gave us all we needed to decide on the right one to purchase. It was great customer experience and Sam was exceptional and a credit to Russell Dean

July 5, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

This is our first choice for quality furniture for our home. A pleasant showroom with a good range, and staff who are available and knowledgeable without tracking you round the store like many we’ve been to.
We bought a dining table and chairs from Ronan who talked us through care and maintenance etc. and knew all about the range and options.
We have no worries about any problems as they’ve proven in the past to provide excellent after sales service should we need it.
I would recommend this company to anyone looking to buy furniture.

July 4, 2026
Unprompted review
Rated 5 out of 5 stars

Russell Dean at Mytholmroyd is a…

Russell Dean at Mytholmroyd is a fabulous store selling quality furniture. We bought a bed last year that’s giving me the best nights sleep ever. This time we’ve ordered a three piece suite from Troy Ragona who is a lovely helpful and knowledgeable chap. Never once were we pressurised into making hasty decisions or buying the wrong products. We will definitely be visiting the store in the near future

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great service & quality products

We've been twice now, and Troy has helped us both times. Can't rate him highly enough. The whole experience has been simple and straightforward, with no pushiness to make us buy something like you get in some other places. The furniture itself is good quality and reasonably priced.

June 28, 2026
Unprompted review
Rated 5 out of 5 stars

Recently bought our new sofa with this…

Recently bought our new sofa with this company. It was a very positive experience. So much choice and excellent quality, the store is lovely to wander around. Laura, who assisted us was so helpful and knowledgeable, without being pushy. We would definitely buy from here again.

March 10, 2026
Unprompted review

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