The showroom at Newtonmore is really good for seeing the various options available. Russwood have them on the wall, covering large areas, so you can appreciate how they look when up. It also display... See more
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Review summary
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I came across Russwood from an article in the Sunday times and got in touch as we were looking at wood cladding options. I was very interested in the SiOO:X treatment. They sent some samples and hel... See more
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Quality product delivered promptly and well informed order progress system. Clear instructions provided and wood treatment system does what it says it will . As for how long it lasts time will tell... See more
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From the initial enquiry, viewing the different products at their site in Newtonmore, placing the order and then delivering, the process was easy. We love the Scotlarch Rainscreen on our new build,... See more
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Company details
About Russwood
Written by the company
What We Do
Russwood is a leading UK supplier of high-quality, sustainable timber flooring, cladding, decking & interior cladding products. Quality, expertise, innovation, environment and community are at the core of everything we do. We strive to be the best for our customers through unrivalled technical expertise and customer service, and to do our best for the environment by offering sustainable, high-performance timber products.
Our Purpose
Put simply, Russwood exists to help create a more beautiful, sustainable future in the built environment. With over 30 years of experience in the timber industry, we pride ourselves on our reputation for quality products and excellent technical expertise. Our highly trained experts are happy to advise you on every step of your project.
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Contact info
Station Sawmill, PH20 1AR, Newtonmore, United Kingdom
- 01540 673 648
- hello@russwood.co.uk
- russwood.co.uk
4.9
Excellent
287 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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I've had siberian larch cladding and…
I've had siberian larch cladding and thermopine decking from Russwood. On both occasions the sales and logistics teams have been fantastic as has the product.
January 3, 2022
Reply from Russwood
Hi Paul, thank you for leaving us a 5-star review. We look forward to working with you on future projects!
It felt like it arrived before I had…
It felt like it arrived before I had ordered it 😄
November 5, 2022
Reply from Russwood
Hi John, we are happy to hear you received speedy delivery. Thank you for leaving us a review!
Delayed order…
Initial ordering went smoothly however estimated delivery time ran 3 /4 weeks over and after final payment no contact for week or so left wondering when order being delivered
October 15, 2022
Reply from Russwood
Hi Colin, thank you for letting us know about your experience with Russwood. I am sorry that your delivery was delayed and that this was not picked up by our team. We are constantly looking for ways to improve our processes so your feedback is very useful. We are currently investing in a scheduling system which will enable better management of lead times and help us avoid production and delivery delays in the future. Apologies again that your order was delayed and I hope that you will consider using Russwood for any future projects.
Sales Rep left - says it all.
Messed me about with invoice prices, 13 week lead time, changing delivery prices. Also their accessories like underlay are much cheaper elsewhere like screwfix. The wood was average quality for the cost.
They even had a delivery driver phone me today to say that they were dropping something off, only to say it wasn't on the delivery.
October 1, 2022
Reply from Russwood
Thank you for your feedback, Matthew. We’re sorry to hear you had a negative experience with us. We want every customer’s experience to be the best possible, and we work hard to make sure that happens. Thank you again for taking the time to share your experience with us.
Extremely impressed with the high quality materials and the helpful Sales advice…
Extremely impressed with the high quality of the Thermopine decking and wire-brushed finish. The Senofix secret fixings (although not cheap individually) were easy to fit, allow the decking to be lifted easily for access and visually make the finished deck look really great without any visible screws needed etc. just a floating natural wood deck! The customer service from Head office at Newtonmore was in general very good, no issues with delivery and the helpful Sales advice and attention to detail from their Sales Advisor, Graham Whitfield, from initial enquiry through to post-order queries was absolutely excellent. I would highly recommend this company for anyone looking for real high quality decking and would not hesitate to use them again.
November 10, 2022
Reply from Russwood
Hi Jonathan, thank you for telling us about your experience with Russwood and your kind words about our products and service. We have passed your comments onto Graham. We look forward to working with you again on future projects!
Excellent communication and tremendous…
Excellent communication and tremendous service when it came to delivering the product to site.
September 30, 2022
Reply from Russwood
Hi Colin, thank you for leaving us a great review!
Easy to order a niche product that was…
Easy to order a niche product that was just what I needed. Quick delivery and a reasonable price
October 31, 2022
Reply from Russwood
Hi Pete, it's great to hear you found what you needed from our online shop. Thank you for leaving us a 5-star review.
Great product great service
SiOOx ordered from Russwood arrived nicely packaged kept informed of delivery.
Product very easy to use usage as described very pleased
October 17, 2022
Reply from Russwood
We are delighted to hear that you are pleased with your online shop order. Thank you for taking the time to leave a review!
Change their carrier
Change their carrier. Ordered and their office was super helpful. Parcelforce collected okay and then radio silence. Chase a few times (was still within the lead time so no issue there) Chased some more then the lady in the office discovered they had returned without attempting delivery and no one could tell us why. The lady re-arranged delivery but we had lost all faith in their carrier so found alternative. Despite chasing for my refund i have yet to receive a reply.
October 21, 2022
Reply from Russwood
Hi Abbi, we are very sorry to hear that you were disappointed with our courier service. This is not the level of service we strive to provide and we are working with our courier to investigate the issue and prevent this happening again. We appreciate your kind comment about the helpful service you received from our colleagues, thank you. Our team processed your refund on the 21st October, we trust you have now received the funds and that the matter is now resolved to your satisfaction. Many thanks, Naomi
Excellent guidance and service from Russwood
Excellent guidance and service from pleasant and professional staff team.
Thank you particularly to Martin
September 30, 2022
Reply from Russwood
Thank you for leaving us a 5 star review! We've passed your kind comments on to Martin.
Oak Flooring
190 x 20 solid oak rustic flooring Excellent information and detailed instructions for solid oak flooring first class product it has been lying on site for over 6 months and still laying like a dream
October 14, 2022
Reply from Russwood
Great to hear that you are pleased with the quality of the flooring. Thanks for taking the time to leave a review.
Extremely good service all round.
October 17, 2022
Unprompted review
Reply from Russwood
Hi Graham, thank you for taking the time to leave us a 5 star review!
The best products and service
Thank you for professional service and products which make our home looks special l and one of a kind
October 17, 2022
Reply from Russwood
Hi Agnes, thank you for taking the time to leave us a great review!
Wonderful company
Wonderful in every way,from my initial contact to finalising the quantities to meet my design to the supply of the cladding,which is perfect,to the after sales service.
If you want cladding this is the company to use.
August 1, 2022
Reply from Russwood
Hi Michael, thank you so much for leaving us a 5 star review. We are delighted to hear we could help supply the perfect cladding for your design.
Excellent service and products
Excellent service and products.
I bought Thermopine cladding with their F-BohrFix fixings and KompeFix. Expensive but worth every penny - the best fixings I have ever used
October 10, 2022
Reply from Russwood
Hi, thank you for leaving us a great review. We are delighted to hear you are happy with your Thermopine® cladding and SIHGA® fixing systems.
Excellent product
Excellent product, good communications, though the timber could be better wrapped on delivery vehicles as were exposed to the elements for an entire week and torn to shreds on the Friday from the previous Monday when loaded (simple to remedy)
September 7, 2022
Reply from Russwood
Hi Barrie, thank you for telling us about your experience with Russwood and your kind words about our product and service. We are sorry, however, to hear that your order did not arrive in perfect condition. We will get in touch with you directly to investigate further and hopefully prevent this happening again in the future.
Russwood’s lovely external larch products
From our first factory to the delivery of our order Russwood and their staff were so helpful, patient, and knowledgeable. The larch cladding, fascia and soffit boards are sustainable, environmentally friendly, and beautiful.
September 22, 2022
Reply from Russwood
Hi Mrs J, thank you for leaving us a 5 star review. We are delighted to hear you had a great experience and are happy with the end product.
Larch cladding
We bought Siberian larch cladding and fittings, excellent response from Russwood right through to delivery. Lovely product to work with and will certainly buy more products from them
July 1, 2022
Reply from Russwood
Hi Ian, thank you for taking the time to leave us a review. Great to hear you are happy with your SILA Select Siberian Larch cladding and we look forward to working together again soon.
A family firm who knows how to treat a…
A family firm who knows how to treat a customer. Friendly courteous, professional staff. The experience is excellent. Others could aspire to these standards.
Combine this with value for money and bingo a winning result for all.
I will be back.
July 14, 2022
Reply from Russwood
Hi, thank you for leaving a five star review! We are delighted to hear you had such a great experience with us and look forward to working with you again in the future.
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