The showroom at Newtonmore is really good for seeing the various options available. Russwood have them on the wall, covering large areas, so you can appreciate how they look when up. It also display... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I came across Russwood from an article in the Sunday times and got in touch as we were looking at wood cladding options. I was very interested in the SiOO:X treatment. They sent some samples and hel... See more
Company replied
Quality product delivered promptly and well informed order progress system. Clear instructions provided and wood treatment system does what it says it will . As for how long it lasts time will tell... See more
Company replied
From the initial enquiry, viewing the different products at their site in Newtonmore, placing the order and then delivering, the process was easy. We love the Scotlarch Rainscreen on our new build,... See more
Company replied
Company details
About Russwood
Written by the company
What We Do
Russwood is a leading UK supplier of high-quality, sustainable timber flooring, cladding, decking & interior cladding products. Quality, expertise, innovation, environment and community are at the core of everything we do. We strive to be the best for our customers through unrivalled technical expertise and customer service, and to do our best for the environment by offering sustainable, high-performance timber products.
Our Purpose
Put simply, Russwood exists to help create a more beautiful, sustainable future in the built environment. With over 30 years of experience in the timber industry, we pride ourselves on our reputation for quality products and excellent technical expertise. Our highly trained experts are happy to advise you on every step of your project.
View Cladding View Flooring View Decking View Interior Cladding Shop Accessories View Case Studies
Contact info
Station Sawmill, PH20 1AR, Newtonmore, United Kingdom
- 01540 673 648
- hello@russwood.co.uk
- russwood.co.uk
4.9
Excellent
285 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The best
I ordered on Monday and top quality screws arrived on Thursday, perfect , thank you .
August 4, 2025
Reply from Russwood
Hi Melvyn, thank you for sharing your experience with our online shop. Please don't hesitate to get in touch if we can do anything more to help.
Get what you have ordered and packed…
Get what you have ordered and packed well. Thank you
August 9, 2025
Reply from Russwood
Hi George, thank you for taking the time to leave us a 5 star review!
Excellent service and advice
Excellent service and advice, cladding looks great. Very happy to recommend.
June 30, 2025
Reply from Russwood
Hi Susannah, thank you for taking the time to leave us a 5 star review!
They were very helpful
They were very helpful, supplied what we wanted and importantly gave us great advice and showed us a product that is the answer to a big question in completing a refit of our kitchen.
July 11, 2025
Reply from Russwood
Hi Brian, thank you for leaving us a great review. We are glad we could help specify the correct product for your kitchen refit.
Visit the Russwood Showroom - it will help your decision making
The showroom at Newtonmore is really good for seeing the various options available. Russwood have them on the wall, covering large areas, so you can appreciate how they look when up. It also displays how the wood weathers, depending on where you might have them eg facing the sun. We went for the larch cladding and we are very pleased with the end result. The staff are extremely helpful and very experienced on the products.
August 1, 2025
Unprompted review
Reply from Russwood
Hi Nic, Thank you for taking the time to leave us a 5 star review. It's great to hear you found your cladding consultation informative and our team were able to help you specify the correct product for your project. Please don't hesitate to get in touch if we can be of any further help.
Excellent service as always
July 11, 2025
Reply from Russwood
Hi Geoff, thank you for taking time to leave us a 5 star review!
Russwood cladding
Our builder, H Parkin Builders recommended we view Russwoods cladding display for our sun lounge. A client appointment was effortlessly made at the Newtonmore branch. We were met by Caroline, who showed us round an excellent display of cladding. She was very knowledgeable in the different woods, manufacturing processes, preservatives and prices. All done in a relaxed and courteous fashion, with a cup of tea at the end. This made our decision so much easier.
July 17, 2025
Unprompted review
Reply from Russwood
Hi Ronald, thank you for taking the time to leave us a 5 star review! We are delighted to hear you found your cladding consultation helpful in making a decision. I have passed your kind comments onto Caroline. Please don't hesitate to get in touch if we can be of any further help.
I am an architect and Russwood have…
I am an architect and Russwood have been a pleasure to deal with — their products are consistently high quality, and their technical support is excellent. The team are responsive, knowledgeable, and genuinely helpful when it comes to discussing fire performance, durability, or detailing.
They clearly care about getting things right and supporting good design, which makes a real difference. I’d happily recommend Russwood to anyone considering timber cladding.
July 14, 2025
Unprompted review
Reply from Russwood
Hi Matthew, thank you for taking the time to leave us a 5 star review. We are proud to have a knowledgeable team of timber experts that can help specify the correct product for your project. Thank you for recommending Russwood.
Prompt 'free' dispatch and delivery of…
Prompt 'free' dispatch and delivery of Kompefix. Expensive stuff is rolled plastic spacer.
June 17, 2025
Reply from Russwood
Thank you for taking the time to leave us a review. We are happy to hear you online shop order arrived quickly.
Knowing that the quality is never in…
Knowing that the quality is never in question. Staff were endlessly patient with my husband choosing the product and very helpful. Product was delivered timely and with great communication
June 9, 2025
Reply from Russwood
Hi Jackie, thank you for your kinds words regarding our staff, product and service. We hope you are delighted with your cladding. Please don't hesitate to get in touch if there is anything more we can do to help.
Reply from Russwood
Hi Craig, Thanks for leaving us a 5 star review. Please don't hesitate to get in touch if we can be of any further help.
Reply from Russwood
Hi Mahomed, thank you for taking the time to leave us a review. Please don't hesitate to get in touch if we can be of any further assistance.
Great product first class service.
Great product, very efficient staff and delivered ahead of schedule.
May 28, 2025
Reply from Russwood
Hi Dorothy, thank you for leaving us a 5 star review. We are delighted to hear you were happy with the service you received. Please don't hesitate to get in touch if we can be of any further help.
Outstanding customer service
We are in the midst of selecting timber cladding for a new build and just wanted to say Alecs has been outstanding in helping us come to a final selection.
Thank you
June 26, 2025
Unprompted review
Reply from Russwood
Hi Juliah, thank you for taking the time to leave us a 5 star review. We have passed your comments onto Alecs.
Very impressed as a First time user of…
Very impressed as a First time user of Russwood and from the outset Graham was very helpful and helped me clarify exactly what I'd need as well as what fittings for the application of the cladding I’d need .. delivery was swift and well communicated
Will certainly be back for future projects .. Lee
June 24, 2025
Unprompted review
Reply from Russwood
Hi Lee, thank you for taking the time to leave us a 5 star review. We have passed your comments onto Graham. We are delighted you were impressed with your service and look forward to working with you on future projects.
Great service
Great service. Friendly, helpful and informative throughout.
Free local delivery.
May 31, 2025
Reply from Russwood
Hi Anja, thank you for leaving us a 5 star review for our online shop. Please don't hesitate to get in touch if we can be of any further help.
Good product and service
Advice and ordering was very straightforward.
Timber cladding and accessories were delivered as agreed.
Good product and good service.
March 20, 2025
Reply from Russwood
Hi Graham, we are delighted to hear you are happy with your timber cladding and fixings. Thank you for taking the time to leave us a 5 star review!
Reply from Russwood
Hi James, thank you for taking the time to leave us a 5 star review, we are delighted to hear you are happy with our products and service.
Reply from Russwood
Hi Alex, thank you for leaving us a great review. Please don't hesitate to get in touch if we can be of any further help.
Reply from Russwood
Hi James, thank you for leaving us a brilliant review. Please don't hesitate to get in touch if we can be of any further assistance.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.