The showroom at Newtonmore is really good for seeing the various options available. Russwood have them on the wall, covering large areas, so you can appreciate how they look when up. It also display... See more
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Review summary
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I came across Russwood from an article in the Sunday times and got in touch as we were looking at wood cladding options. I was very interested in the SiOO:X treatment. They sent some samples and hel... See more
Company replied
Quality product delivered promptly and well informed order progress system. Clear instructions provided and wood treatment system does what it says it will . As for how long it lasts time will tell... See more
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From the initial enquiry, viewing the different products at their site in Newtonmore, placing the order and then delivering, the process was easy. We love the Scotlarch Rainscreen on our new build,... See more
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Company details
About Russwood
Written by the company
What We Do
Russwood is a leading UK supplier of high-quality, sustainable timber flooring, cladding, decking & interior cladding products. Quality, expertise, innovation, environment and community are at the core of everything we do. We strive to be the best for our customers through unrivalled technical expertise and customer service, and to do our best for the environment by offering sustainable, high-performance timber products.
Our Purpose
Put simply, Russwood exists to help create a more beautiful, sustainable future in the built environment. With over 30 years of experience in the timber industry, we pride ourselves on our reputation for quality products and excellent technical expertise. Our highly trained experts are happy to advise you on every step of your project.
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Contact info
Station Sawmill, PH20 1AR, Newtonmore, United Kingdom
- 01540 673 648
- hello@russwood.co.uk
- russwood.co.uk
4.9
Excellent
285 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Incredibly helpful team
Incredibly helpful team, lots of choice and good advice, and very high quality products. We've used Russwood multiple times and would highly recommend.
May 6, 2024
Reply from Russwood
Hi Emma, thank you for taking the time to leave us a great review! We look forward to continuing to work together on your future projects!
Excellent Scotlarch Cladding
Russwood were very responsive to all my communications, and were very helpful and friendly. There was a little confusion over the delivery location, but this was a very minor issue. The Scottish larch cladding that I received is an excellent product, and looks fantastic on the house.
June 20, 2024
Reply from Russwood
Hi, thank you for taking the time to leave us a 5 star review! We pride ourselves on excellent customer service, so it's great to hear you had a positive experience with our team. Please don't hesitate to get in touch if we can be of any further help.
Russwood came through
royal mail lost the parcel, a replacement was sent out on overnight with no quibbles
July 31, 2024
Reply from Russwood
Hi Charlie, thank you for taking the time to leave us a review. We are glad we could sort your lost parcel quickly. Please don't hesitate to get in touch if we can be of any further assistance.
Russwood are a fantastic company to…
Russwood are a fantastic company to deal with - helpful, knowledgeable staff who care about the products. I experienced brilliant customer service from the sales, accounts and delivery teams. I’m delighted with the cladding on my extension-it’s beautiful.
July 24, 2024
Reply from Russwood
Hi Angela, thank you for taking the time to leave us a 5 star review. We pride ourselves on excellent customer service, so it's great to hear you had a positive experience with our team. Please don't hesitate to get in touch if we can be of any further help.
Reply from Russwood
Hi David, thank you for taking the time to leave us a 5 star review!
Larch cladding system
The entire process with Russwood from enquire to delivery went very smoothly, with very professional staff assisting on every occasion. The larch cladding and associated support system, is very well designed, well manufactured and looks fantastic.
July 5, 2024
Reply from Russwood
Hi Patrick, thank you for leaving us a great review. We are delighted to hear you were impressed with your service at Russwood. Please don't hesitate to get in touch if there is anything further we can help with.
Reply from Russwood
Hi Chris, thank you for leaving us a 5 star review!
Larch cladding
Good attention at the yard
Efficient delivery
High quality product
Great finished result
June 3, 2024
Reply from Russwood
Hi Roddy, thank you for leaving us an excellent review. We are delighted to hear you are happy with your service at Russwood, along with your Scotlarch® cladding. We look forward to working with you again on future projects.
Great service and product
Very helpful with their product advice. Nothing was to much trouble. Ordered cladding and flooring, hassle free. Dealt with sales, accounts, despatch and delivery driver, all great.
May 15, 2024
Reply from Russwood
Hi Emma, thank you for taking the time to leave us a 5 star review. It's great to hear our team of timber experts were on hand to help at every step of the process. Please don't hesitate to get in touch if there is anything further we can help with.
All good & hassle free with no issues
All good & hassle free with no issues, will use again ..
May 23, 2024
Reply from Russwood
Hi Jim, thanks for taking the time to leave us a great review. We look forward to working with you again in the future!
Reply from Russwood
Hi Michelle, thank you for leaving us a 5 star review! Please don't hesitate to get in touch if there is anything further we can help with.
Reply from Russwood
Hi Graham, thank you for sharing your feedback with us. We're delighted to hear that you're satisfied with both our product and service. We are always trying to be more efficient and reduce our lead times and appreciate your feedback.
Reply from Russwood
Hi Nick, thanks for taking the time to leave us a great review!
Reply from Russwood
Hi Angus, thanks for taking the time to leave us a great review! Please don't hesitate to get in touch if we can be of any further assistance.
Very quick dispatch and delivery.
I ordered wood treatment online. It arrived within 36hrs, which is pretty remarkable given our very rural location in Wales.
March 21, 2024
Unprompted review
Reply from Russwood
Hi Moira, thank you for taking the time to leave us a review. It's great to hear our courier service exceeded your expectations. Please don't hesitate to get in touch if we can be of any further assistance.
Oak flooring order and delivery
From time of placing my order to delivery everything went smoothly and I was contacted with delivery dates and times with the lorry driver giving me an hour's notice of when he was to arrive. Also the oak engineered purchased from Russwood was excellent quality and I wouldn't hesitate in dealing with Russwood in the future.
February 29, 2024
Reply from Russwood
Hi there, thank you so much for leaving us a lovely review. It's great to hear you were satisfied with your experience using Russwood. Please don't hesitate to get in touch if there is anything else we can do to help.
Ease of order with a meeting and plans.
Ease of order with a meeting and plans.
Delivered before expected date.
Good communication and acceptance with your own transport.
March 19, 2024
Reply from Russwood
Hi Sandy, thank you for taking the time to leave us a great review. Please don't hesitate to get in touch if we can be of any further help.
The Value of a Visit to Russwood in Newtonmore
I visited Russwood Timber in Newtonmore and received a tour of the Product displays, which included a sample-view of the substrate construction that Russwood recommends, all of which clarified my understanding of the cladding techniques that they have developed.
January 24, 2024
Reply from Russwood
Hi Peter, thanks for taking the time to leave us a 5 star review! We are so glad you found your visit helpful. Please don't hesitate to get in touch if there is anything else we can do to help.
Russwood have high quality timber with…
Russwood have high quality timber with great service. would highly recommend!
February 28, 2024
Reply from Russwood
Hi Gregor, thank you for taking the time to leave us a great review! We are so glad you had a good experience using Russwood.
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