The showroom at Newtonmore is really good for seeing the various options available. Russwood have them on the wall, covering large areas, so you can appreciate how they look when up. It also display... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I came across Russwood from an article in the Sunday times and got in touch as we were looking at wood cladding options. I was very interested in the SiOO:X treatment. They sent some samples and hel... See more
Company replied
Quality product delivered promptly and well informed order progress system. Clear instructions provided and wood treatment system does what it says it will . As for how long it lasts time will tell... See more
Company replied
From the initial enquiry, viewing the different products at their site in Newtonmore, placing the order and then delivering, the process was easy. We love the Scotlarch Rainscreen on our new build,... See more
Company replied
Company details
About Russwood
Written by the company
What We Do
Russwood is a leading UK supplier of high-quality, sustainable timber flooring, cladding, decking & interior cladding products. Quality, expertise, innovation, environment and community are at the core of everything we do. We strive to be the best for our customers through unrivalled technical expertise and customer service, and to do our best for the environment by offering sustainable, high-performance timber products.
Our Purpose
Put simply, Russwood exists to help create a more beautiful, sustainable future in the built environment. With over 30 years of experience in the timber industry, we pride ourselves on our reputation for quality products and excellent technical expertise. Our highly trained experts are happy to advise you on every step of your project.
View Cladding View Flooring View Decking View Interior Cladding Shop Accessories View Case Studies
Contact info
Station Sawmill, PH20 1AR, Newtonmore, United Kingdom
- 01540 673 648
- hello@russwood.co.uk
- russwood.co.uk
4.9
Excellent
287 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very professional support
Russwood was great at helping me select the right product for my timber decking. They obviously know the product and were very clear about the instructions on how to apply it. Thank you very much!
May 31, 2023
Reply from Russwood
Hi Ann, thank you for leaving us a great review. We are happy to hear we could help specify the correct decking product for your project. We hope you enjoy it for many years to come!
Reply from Russwood
Hi James, thank you for taking the time to leave us a 5 star review!
Great company to work with
Great company to work with. Always quick and willing to reply to any queries. Making top quality timber and providing top service.
It is a pleasure working with you.
May 23, 2023
Reply from Russwood
Hi Skotlanti, thank you so much for taking the time to leave us a review. We look forward to continuing to work together on future projects!
Excellent service and quality products
May 19, 2023
Reply from Russwood
Hi Richard, thank you for leaving us a 5 star review!
Highly Recommended Scotland - Cornwall
We visited the Sawmill and was given a guided tour by John to look at the excellent displays. The communication from John was excellent, answering all our questions. Ordering was easy. Finalising a delivery date took time and was later than we were informed. The delivery driver called the day before to confirm a delivery and arrived in time. Due to our location he did an excellent job to unload our order. The Scotch Larch cladding has now been fitted and looks amazing. The recommended KompFix that was supplied was insufficient in quantity which was disappointing. However, the L-Go Fix A2MS screws were excellent quality (comment from the Joiner). We now wait to see the aging process.
May 1, 2023
Reply from Russwood
Hi Steve, thank you for sharing your experience with Russwood. We are delighted to hear you found visiting us for a tour beneficial in helping to choose the correct timber species for your project. We are sorry to hear your delivery date was longer that you initially expected, however, we appreciate your feedback so we can improve on this service going forward. We are proud of our fixing & accessories range and it’s great to hear your joiner was also impressed with the SIHGA L-GoFix® screws. We hope you enjoy your Scotlarch® cladding for years to come.
Fantastic products backed up with a fantastic sales support!
Fantastic products backed up with a fantastic sales/support team. Pulled a big rabbit out of a hat for my project. Would use again without hesitation.
May 15, 2023
Reply from Russwood
Hi Scott, thank you for leaving us a fantastic review. We are delighted to hear you had a positive experience and have passed your feedback onto Graham in our Cladding Sales team who advised you. We look forward to working with you again on any future projects!
Perfect
Perfect, great communication and advice, with speedy smooth transaction and delivery. Great service!
April 24, 2023
Reply from Russwood
Hi Keri, thank you for leaving us another review! It's great to here you found our online shop easy to use and our team could help advise you what products were suitable for your project. Please don't hesitate to get in touch if you need any further advice.
Siberian larch purchase.
An experienced person showed me around the sales site, explaining everything fully. Once the order was made preparation and delivery were as promised. Everyone very obliging and the product chosen is gorgeous.
April 17, 2023
Reply from Russwood
Hi Christine, thank you for taking the time to leave us a review. It's great to here you found your tour with Craig helpful in choosing SILA Select® Siberian Larch cladding for your project.
Whole experience was good
Whole experience was good, very helpfull and delivered on time and as described a quantity of Accoya wood.
March 26, 2023
Reply from Russwood
Hi Graham, thank you for leaving us a 5 star review. It's great to hear of positive experience with Russwood and we hope you enjoy your Accoya® for years to come.
Reply from Russwood
Hi Colin, thank you for taking the time to leave us a 5 star review!
Quality product and hassle free…
Quality product and hassle free experience from start to finish. Great showroom In Newtonmore with many flooring examples showcasing their products. Expert advice on every aspect and expedited by their own haulage which meant in knew exactly when the delivery was.
March 29, 2023
Reply from Russwood
Hi Martin, thank you for taking the time to leave us a review. It's great to hear about your positive experience with Russwood, from choosing your flooring through to delivery. Please don't hesitate to get in touch if you need any further advice.
Reply from Russwood
Hi Graham, thank you for leaving us a 5 star review!
Really helpful guidance and info…
Really helpful guidance and info provided over the phone. Fantastic looking scotlarch.
April 3, 2023
Reply from Russwood
Hi Paul, thanks for leaving us a 5 star review! It's great to hear that you are happy with your Scotlarch cladding and that the Cladding and Decking sales team could provide the advice you needed over the phone. Please don't hesitate to get in touch if you need any further advice. Thanks
Beautiful product, professional service
After visiting the showroom in Newtonmore, we knew we wanted to use Russwood for our flooring in our home in Edinburgh. We asked for recommendations for a fitter local to us who we used - he turned out to be very good indeed. We had lots of questions about care of the finished product and the staff have been really helpful in providing us with advice on after care. Delighted with the end result!
April 17, 2023
Unprompted review
Reply from Russwood
Hi Alison, thank you so much for taking the time to leave us a review. It's great to hear you enjoyed your visit to our showroom and found it beneficial in choosing the right flooring for you. I have passed your kind words onto our Flooring and Interior Cladding Sales team who are delighted to hear they could help. If you need any further advice, please don't hesitate to get in touch. Thanks
Good service and valuable advice
March 16, 2023
Reply from Russwood
Hi Kinloch, thank you for taking the time to leave us a review!
All Good but inconsistent painting.
Very helpful in understanding my need. Clear instruction about payment and delivery. Goods delivered on time although no update were given for such long lead time. Delivered in good packaging.
Disappointed with the painting (important as these were for external use) workmanship. Very inconsistent throughout the length of the timber. Expected high quality painting for such a price. Natural wood colour appeared at both ends of the timber. Had to repaint manually!!
February 4, 2023
Reply from Russwood
Hi, thank you for letting us know about your experience with Russwood. We are sorry to hear that you are unsatisfied with the paint finish on your cladding. A member of our team will be in touch with you directly to discuss this in more detail. End trimming and cuts are standard practice in cladding and we supply additional touch-up paint free of charge to coat end grain on-site during installation. Thanks again for your feedback and for leaving us a great review.
An excellent service on the supply of…
An excellent service on the supply of my hard to obtain siberian larch decking. Thank you.
March 23, 2022
Reply from Russwood
Hi Ron, thank you for leaving us a review. We are delighted to hear you are happy with your Siberian Larch decking.
Reply from Russwood
Thanks for leaving us a review, David! Great to hear you are happy with your order.
Quality product
Quality product , carefully stored to maintain quality - good technical advice available with built examples to view at HQ - delivery to site went extremely well - good communications - this is a Family business which I would not hesitate to use again , or recommend to others
February 10, 2023
Reply from Russwood
Hi K, thank you for taking the time to leave us a 5 star review. It's great to hear about your positive experience with Russwood from initial contact through to delivery. We look forward to working together again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.