Ruul Reviews 438

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, kindness, and solution-oriented approach. People frequently mention the quick response times and the overall efficiency of the service, which makes handling client payments and invoices stress-free. Many users appreciate the promptness of payments, noting that funds are transferred flawlessly and on time. However, some people were dissatisfied with payment-related issues, including rejected international wires and delays in payouts. Some customers also mentioned a lack of clarity regarding payment acceptance policies and experienced difficulties with payment processing or refunds.

What people talk about most

Customer service

People report positive experiences with customer service. Many customers praise the excellent, fast, and... See more

Payment

Reviewers highlight ambiguous aspects of payment. While some customers praise the prompt payments, quick... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, quick responses, and... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick and helpful... See more

Service

Customers consistently note positive experiences with service. Many reviewers express satisfaction,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am a freelance network administrator and software developer. I encountered Ruul when a company I worked with required invoicing. It was an excellent experience. In fact, there was an issue because... See more

Company replied

Rated 5 out of 5 stars

Ruul.io made my entire process smooth and stress-free. Their platform is super easy to use and very reliable — exactly what I needed. Special thanks to Onur for the amazing support, he went above and... See more

Company replied

Rated 5 out of 5 stars

Ruul was suggested to me by a friend of mine who is also working as a freelancer and contractor. Altough I am not a person who quickly trust trying someting new, with its simple pages and fast respons... See more

Company replied

Rated 5 out of 5 stars

It is quite good platform , costumer service is impressive and faster. If this platform gives clients to search option for getting best talents available on their platform, with their low commission... See more

Company replied


Company details

  1. Alternative Financial Service

Written by the company

Invoicing and payment collection for freelancers. No company needed. Just Ruul.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

438 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Fraudulent company

Fraudulent company - Stay away! They say that their business is registered in the US - but it's not true. It's a Swedish company and no one in the board of directors are living in Sweden. I don't know the reason for withholding this information, but I wouldn't trust them with my money!

August 9, 2024
Unprompted review
Ruul logo

Reply from Ruul

Thank you for your feedback. We want to clarify a few points to ensure transparency.

Ruul operates as a multi-entity corporation offering secure, rapid, and compliant services globally. Our office locations are publicly available on our Contact page (https://ruul.io/contact).

As part of our global structure, we are localized in different regions, including the US, to offer the best service for our international clients.
This structure allows us to comply with various local regulations and provide optimized services worldwide.

If you have any further concerns, we encourage you to contact us directly for more detailed information.

We take transparency seriously and are committed to building trust through our service.

Rated 1 out of 5 stars

Promotes services that don't exist. Untrustworthy and the worst customer service ever.

Promotes card payment option for invioces - can't use it on the first invoice for EVERY new client. Only bank transfer. False advertisement.

Promotes instant payout in milliseconds to Binance account in crypto. Not true at all, takes up to 24h. False advertisement.

So the "instant in milliseconds" becomes atleast 48 hours for a new client (I have not added the 20 hours it took to verify the client) for your funds to reach your account.

The support was even worse and wouldn't even come up with some kind of a solution/compensation - even though the whole promotion on the website for their product is a lie. No understanding and no cooperation at all. Mind blowing that they are still in business.

August 20, 2024
Unprompted review
Ruul logo

Reply from Ruul

Hello,

Thank you for sharing your concerns; we understand your perspective.

We noticed that you don’t have any paid invoices on our platform. If you experience our real-time operation, you will see that our service level is at the utmost level.

We have sent you an email explaining our credit card payment process and crypto payouts. Due to compliance reasons, cc payments are available after the first payment. Crypto payouts are started instantly after the client’s payment is received. Please check your mailbox for further details.

Our goal is always to provide secure and efficient services, and we’re committed to addressing any concerns. We appreciate your understanding and look forward to resolving this matter to your satisfaction.

Thank you.

Rated 5 out of 5 stars

This company makes my business life so…

This company makes my business life so much easier. The team is very helpful and they are super fast too! I definitely recommend everyone to use this system.

August 20, 2024
Unprompted review
Ruul logo

Reply from Ruul

Thanks for the review & Keep on Ruuling Berna💙

Rated 5 out of 5 stars

I found Ruul extremely easy and…

I found Ruul extremely easy and straightforward to use. Customer Service is also very helpful and quick to respond to any queries. Highly recommend!!

June 11, 2024
Ruul logo

Reply from Ruul

Thanks for the review & Keep on Ruuling Enrico💙

Rated 5 out of 5 stars

Good for occasional use

I only do occasional business with Ruul (Around 5 invoices per year) but they have proven to be reliable. For an acceptable fee you get a good service.

July 3, 2024
Ruul logo

Reply from Ruul

Thanks for the review & Keep on Ruuling Vladimir💙

Rated 5 out of 5 stars

Exceptional service and speedy payments with Ruul

I recently started using Ruul for my freelance invoicing needs, and my experience has been outstanding in two key areas.

Firstly, the customer experience (CX) team at Ruul is swift and friendly. I encountered an issue when trying to add my client to my profile. I reached out to the support team and was pleasantly surprised by their quick response. Within a few hours on the same day, they resolved my issue efficiently and courteously.

Secondly, Ruul excels in ensuring timely payments. Despite their explanation that receiving payments in our local currency might take 24 hours, I received my payment in my bank account just two hours after the invoice was paid. This reliability and speed are crucial for freelancers, and Ruul delivers on its promise.

Overall, I highly recommend Ruul for freelancers looking for a dependable invoicing solution with excellent customer support and swift payment processing.

May 13, 2024
Ruul logo

Reply from Ruul

Thank you for the great review! We appreciate you taking the time to share your experience with us. Keep on Ruuling Tuba💙

Rated 5 out of 5 stars

Better FX Rates!

Better FX Rates!
It was super easy for me to receive my payment! Hence, I was able to exchange my payment with better FX rates than the rates our local banks provide - amazing! Thank you Ruul!

June 10, 2024
Ruul logo

Reply from Ruul

Thanks for the review & Keep on Ruuling💙

Rated 5 out of 5 stars

Convenient and easy to set up

Ruul provided an easy way to bill a client and I received the money without too much delay. I had to contact support to get the client verified, but they replied quickly and resolved it within the same day. Highly recommended if you want to bill your clients as a freelancer.

May 21, 2024
Ruul logo

Reply from Ruul

Thanks for the review & Keep on Ruuling💙

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look