Ruul Reviews 438

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, kindness, and solution-oriented approach. People frequently mention the quick response times and the overall efficiency of the service, which makes handling client payments and invoices stress-free. Many users appreciate the promptness of payments, noting that funds are transferred flawlessly and on time. However, some people were dissatisfied with payment-related issues, including rejected international wires and delays in payouts. Some customers also mentioned a lack of clarity regarding payment acceptance policies and experienced difficulties with payment processing or refunds.

What people talk about most

Customer service

People report positive experiences with customer service. Many customers praise the excellent, fast, and... See more

Payment

Reviewers highlight ambiguous aspects of payment. While some customers praise the prompt payments, quick... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, quick responses, and... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick and helpful... See more

Service

Customers consistently note positive experiences with service. Many reviewers express satisfaction,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am a freelance network administrator and software developer. I encountered Ruul when a company I worked with required invoicing. It was an excellent experience. In fact, there was an issue because... See more

Company replied

Rated 5 out of 5 stars

Ruul.io made my entire process smooth and stress-free. Their platform is super easy to use and very reliable — exactly what I needed. Special thanks to Onur for the amazing support, he went above and... See more

Company replied

Rated 5 out of 5 stars

Ruul was suggested to me by a friend of mine who is also working as a freelancer and contractor. Altough I am not a person who quickly trust trying someting new, with its simple pages and fast respons... See more

Company replied

Rated 5 out of 5 stars

It is quite good platform , costumer service is impressive and faster. If this platform gives clients to search option for getting best talents available on their platform, with their low commission... See more

Company replied


Company details

  1. Alternative Financial Service

Written by the company

Invoicing and payment collection for freelancers. No company needed. Just Ruul.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

438 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great

Fast, efficient, reliable.

December 27, 2023
Ruul logo

Reply from Ruul

Thanks for the review & Keep on Ruuling Andrej💙

Rated 5 out of 5 stars

Customer support is very fast and…

Customer support is very fast and focused on solving the problem at hand. In general, Ruul is a problem-free platform. I'm using it regularly for the past year. But if anything comes up, they support all their customers to the best of their abilities as fas as I experienced.

May 28, 2024
Unprompted review
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Reply from Ruul

Thanks for the review & Keep on Ruuling Can💙

Rated 5 out of 5 stars

Outstanding Service! Super Helpful support!

I recently started using Ruul.io Platform, and I must say, it has exceeded all my expectations. Here's a detailed breakdown of my experience:

User-Friendly Interface
The platform's interface is incredibly intuitive. From the moment I signed up, everything was straightforward and easy to navigate. The clean design and clear instructions make it simple for anyone, even those who aren't tech-savvy, to use without any hassle.

Seamless Transactions
I've used Ruul.io Platform for receiving payments from my clients, and the process has always been smooth and quick. Transactions are processed almost instantaneously, and I receive notifications immediately, which helps in keeping track of my finances in real-time.

Security Measures
One of my primary concerns with any online payment system is security. Ruul.io Platform excels in this aspect. They employ advanced encryption and multi-factor authentication, which gives me peace of mind knowing that my financial information is secure.

Outstanding Customer Support
Where Ruul.io Platform truly shines is in their customer support. I encountered a minor issue with a payment and reached out to their support team. Not only did they respond promptly, but they also resolved my issue within minutes. The support representatives were knowledgeable, friendly, and went above and beyond to ensure I was satisfied. It's rare to find such dedicated and efficient customer service nowadays.

Versatility and Features
Ruul.io Platform offers a variety of features that cater to both personal and business needs. From invoicing to currency conversion, the platform has it all. I've also taken advantage of their budgeting tools, which have helped me manage my finances better.

Competitive Fees
The fees associated with transactions are very reasonable compared to other platforms I've used. For the level of service and security provided, I find Ruul.io Platform to be great value for money.

Conclusion
Overall, my experience with Ruul.io Platform has been outstanding. The combination of an easy-to-use interface, robust security, and exceptional customer support makes it a top choice for anyone in need of a reliable payment solution. I highly recommend Ruul.io Platform to individuals and businesses looking for a trustworthy and efficient payment platform.

May 22, 2023
Unprompted review
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Reply from Ruul

Thank you for your detailed review, Onur!

We're delighted to hear about your great experience. Your insights on our interface, transactions, and support mean a lot to us. Keep on Ruuling!💙

Rated 5 out of 5 stars

Efficient and User-friendly

Ruul makes the entire process of being a freelancer quite efficient. The system they provide is user-friendly and easy to understand. The staff is friendly and help you with your questions. Overall, my experience with Ruul has been really rewarding.

May 19, 2024
Unprompted review
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Reply from Ruul

Thanks for the review & Keep on Ruuling Burcu💙

Rated 5 out of 5 stars

Ruul.com is a fantastic platform

Ruul.com is a fantastic platform! The new user interface is intuitive, and the features are incredibly efficient.
The customer service is top-notch, always prompt and helpful. I highly recommend Ruul to anyone looking for reliable and high-quality services.

May 14, 2024
Unprompted review
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Reply from Ruul

Thanks for the review & Keep on Ruuling Sinan💙

Rated 5 out of 5 stars

Service as described

The service Ruul offers is as advertised. They facilitate the invoicing process and offer both bank transfer and cc payment options to clients. Their support team quickly responded to requests, especially Onur. Payout time could be quicker but I'm sure they're working to mitigate the risks involved in transactions and will improve in the future. Overall, their service is great.

April 1, 2024
Unprompted review
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Reply from Ruul

Thank you for the great review! We appreciate you taking the time to share your experience with us. Keep on Ruuling Vlad💙

Rated 5 out of 5 stars

Best App for Freelancers

l'm really happy with the Ruul app. l can create invoices for the customers very easily. Also support is very quick and helpful.

May 8, 2024
Unprompted review
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Reply from Ruul

Thanks for the review & Keep on Ruuling Ozlem💙

Rated 5 out of 5 stars

Very good experiece so far

Very convenient for me, and very easy. I'm using Ruul for 3 months already, the money is sent on time, and the interface is very easy to use.

May 1, 2024
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Reply from Ruul

Thanks for the review & Keep on Ruuling Victor💙

Rated 5 out of 5 stars

Always smooth

Always smooth - processing, service, response to enquiries. Over all - great service and great team.

May 1, 2024
Unprompted review
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Reply from Ruul

Thanks for the review & Keep on Ruuling Vladimir💙

Rated 5 out of 5 stars

This is easy to use and easy to…

This is easy to use and easy to understand . The navigation is easy. And it provides advanced features of digital signature and contract management and invoicing .

April 1, 2024
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Reply from Ruul

Thanks for the review & Keep on Ruuling💙

Rated 4 out of 5 stars

As a freelance product management…

As a freelance product management consultant, staying on top of finances is paramount. I've been using Ruul.io for my invoicing needs and it has significantly eased the process of getting paid promptly. The platform is user-friendly, efficient, and reliable, making it an essential tool in my freelancing toolkit.
However, I believe there's an opportunity to elevate its utility by integrating bookkeeping functionalities. I currently use Akaunting for my accounting needs, and an integration between Ruul and Akaunting would streamline my financial management, saving me time and reducing the potential for errors. This would make Ruul not just a good invoicing tool, but a comprehensive financial solution for freelancers like myself.
I hope to see this integration in the future and would highly recommend Ruul.io to other freelancers who require dependable and effective invoicing solutions.

April 1, 2024
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Reply from Ruul

Thanks for the review & Keep on Ruuling💙

Rated 5 out of 5 stars

Perfection

Perfection, each and every time!

April 18, 2024
Unprompted review
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Reply from Ruul

Thanks for the review & Keep on Ruuling Ece💙

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