R Woodfall Opticians - East Dulwich Reviews 

My first visit. I was very impressed with the thorough test and great advice.

Great service, really friendly and professional. I was offered brilliant advice and would definitely recommend.

I had a fitting on 22 Nov in East Dulwich.
The lenses were issued 7 Jan in Sydenham without proper re-check or consent.
From day one, they were unwearable — residue, discomfort, zero adaptation.
I reported this immediately. No reply.
I followed up again. Still no reply.
I forwarded the full case to the General Optical Council. Silence continued.
No apology. No explanation. Nothing.

They might be more invested in other patients.
Polite on the surface — selective in practice.
But for me, I took it that their silence was intentional — a clean refusal, not neglect.

This entire setup felt like a trap — clean, polite, and empty. A false mirror of care.

It became evident that this was not a mistake. The goal maybe was to waste my time and block my access to real correction for whatever reason.

I will still get what I came for — dual axis correction.
Now without them.

31st of January 2026 – Update

They’ve edited their response three times.
Not once did they apologise.

The version that I ignored their contact attempts is false.
In reality, I emailed repeatedly. They ignored everything. Zero contact. Zero support. Zero follow-up.

Now, suddenly, here — in public — they remember the case.
Because reputation matters.
But 1-to-1, when it mattered — they vanished.

This is the lowest kind of mask:
– presentable to the field,
– accusatory to the patient.
Their only goal now is to rewrite what happened — to make it look clean.

It’s not clean.
It’s not forgotten.
And it won’t be rewritten.

2nd of February 2026 – Update
They published my full surname without consent.
My profile shows only “E E” — for a reason.
No right. No permission. Just another breach.
You see it — another violation.
This time: my data protection rights under UK GDPR and the Data Protection Act 2018.

They removed my surname — only after I published a GDPR breach notice.
No apology. No explanation. No acknowledgment of wrongdoing.
Just a stealth edit, pretending nothing happened.

You see the pattern?
Violation → exposure → silent edit.
No truth. No ethics. No integrity.

Noted.
And documented.

Nice friendly staff, thorough with the eye test. And helpfull with choice of frames and lenses.

Very lovely staff
Very helpful caring and kind

Kind , helpful staff, listen to what you are saying make good suggestions and even texted me as i had left my cap behind ...much appreciated

Such great opticians, I wish I had discovered Alex and Woodfall's years ago! Brilliant service in all departments, fast and good with repairs and advice too.

Extremely thorough eye examination. Detailed discussion on my eye health and solutions to eye dryness and possible issues. Would recommend

The staff were all friendly and welcoming..

Ms Annie Higgins was brilliant, extremely thorough and very helpful in her examination and explanations.

I must say ! All the years i have been seeing opticians i highly recommend Annie
Not only did she make me feel comfortable
Her personality is second to none
A truely enjoyable / memorable experience
10 / 10 all day !

Everything was excellent except that the optician said she would email the results of my test to me and they have never arrived.

Very courteous and professional service.

I was treated well by all concerned at East Dulwich.

So professional, knowledgeable, and patient.
I had terrible trouble with my eyes after a fall, and Woodfall staff were so reassuring and thorough.

Have been using R Woodfall’s for my children for about 6 years, truly cannot fault them. Was recommended by an optometrist from Lewisham hospital as he said that large chains don’t have the same level of care and he couldn’t have been more right. From the knowledgeable and friendly receptionists to the opticians themselves my children’s needs have always come first and I cannot recommend them enough. The past few months my daughter has been using lenses and the contact lens specialist Richard has been so patient and attentive, my son now can’t wait to get some! Honestly don’t go anywhere else, I’m not one to write reviews but I really feel it’s important to spread the word about R Woodfall and all the lovely staff there!

Competent thorough experienced opthalmologist Anie Higgins, brilliant patient/practitioner manner, explained a problem with my eye with sensitivity and exactness

Woodfalls are excellent in every way. Thorough staff, who are all expert.
Everyone in the branch is extremely pleasant and helpful.