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R Woodfall Opticians - Sydenham Reviews 

411
TrustScore 5 out of 5

4.9

6 Sydenham Road, Sydenham, SE26 5QW London, GB


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Rated 5 out of 5 stars

A pin felt out of my glasses and I am going on holiday, so I thought of R Woodfall and popped in to see if they could fix it. 10 mins later the ladies of the SE26 branch were not just helpful, but del... See more

Rated 5 out of 5 stars

Had a fantastic experience with R Woodfall Opticians. The eye checkup was thorough, professional, and clear. The staff made the eyewear fitting seamless and helped me pick out the perfect pair with gr... See more

Company replied

Rated 5 out of 5 stars

As always my and my husband’s recent visit to Woodfalls in Sydenham was fantastic. The staff are all so lovely, welcoming and helpful. The optician was so thorough, and gave each of us some really use... See more

Company replied

Rated 5 out of 5 stars

I used to go to Specsavers because I thought it would save me money, but I never really got on with the glasses I was prescribed there and they actually used to make me feel quite sick. I swit... See more

Company replied


Company details

  1. Eye Care Center
  2. Audiologist
  3. Contact Lenses Supplier
  4. Emergency Care Service
  5. Glasses Store
  6. Sunglasses Store

About R Woodfall Opticians - Sydenham

Written by the company

Welcome to the R Woodfall Group of independent family owned Opticians

We are a group of friendly, expert, optical practices who have served our communities in South East London, North Kent and Surrey for decades.

We have many years of experience in taking care of all our customers’ eye care needs and concerns. Our friendly team of eye care professionals offer quality eye care, optical products, and exemplary customer service to all of our clients. We make sure to take the time to hear the needs of our customers and have since developed a recipe for a consistently enjoyable experience.

Our team of experienced optometrists, dispensing and contact lens opticians are dedicated to providing you with exceptional quality eye care services, at fair prices, you can trust us to take care of your eyesight and vision needs.

We offer a wide range of services including specialist eyecare, dry eye management, sunglasses, children’s eye care, myopia management and hearing care.

Our practices are located in Crystal Palace, East Dulwich Purley, Sydenham, Welling, and West Norwood. We look forward to welcoming you to the renowned Woodfalls experience.

We pride ourselves on the expert and friendly service we offer at each of our six branches.

The clinical reputation and range of services offered by Woodfalls has continued to grow, our success has been due to our committed optometrists, fully qualified dispensing and contact lens opticians, optical assistants and a team of dedicated support staff.

Our practices are fully equipped with the latest in optical equipment and all of our branches offer specialist services. We have the latest OCT (optical coherence tomography) machines at all six sites, we now also offer Optomap scanning, plus The Hearing Care Partnership to provide all things audiology.

As an independent group of opticians we dedicate the time necessary to ensure our customers receive the best care and advice. We work closely with our clinical partners to ensure we focus on our local communities and provide the very best clinical care.


Contact info

  • 6 Sydenham Road, Sydenham, SE26 5QW, London, United Kingdom

  • 020 8778 4557

4.9

Excellent

TrustScore 5 out of 5

411 reviews

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4.9

All reviews

(411)

673 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Lovely staff, professional service and fitting was exceptional.

December 2, 2025
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Reply from R Woodfall Opticians - Sydenham

Thank you for your kind feedback, we are glad you had an exceptional experience on your visit to us.

Rated 5 out of 5 stars

Good all round service

Good all round service, and friendly atmosphere!

December 3, 2025
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Reply from R Woodfall Opticians - Sydenham

We are pleased to have been able to give you a 5-star service! Thank you for your 5-star review!

Rated 5 out of 5 stars

Very good examination of my eyes

Very good examination of my eyes. Efficient service, helpful and excellent staff.

December 1, 2025
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Reply from R Woodfall Opticians - Sydenham

Thank you for your kind words! We are glad to have been able to assist you with an efficient service and that you had a great experience.

Rated 5 out of 5 stars

A superb service from a most helpful…

A superb service from a most helpful team, in particular, from the optician.

November 26, 2025
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Reply from R Woodfall Opticians - Sydenham

Thank you very much for your feedback.
We are most pleased to have been able to help you, and we are glad you are happy with the service received.

Rated 5 out of 5 stars

Very friendly and professional

Very friendly and professional. A good range of frames and prescription details were explained clearly.

December 1, 2025
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Reply from R Woodfall Opticians - Sydenham

Thank you for your lovely review. We are glad you felt well looked after and everything could be explained to you clearly.

Rated 5 out of 5 stars

Very pleasant staff

Very pleasant staff. Also extremely efficient

November 28, 2025
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Reply from R Woodfall Opticians - Sydenham

Thank you for taking the time to leave us your feedback!

Rated 5 out of 5 stars

Very good service

Very good service, people working in options very helpful

December 2, 2025
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Reply from R Woodfall Opticians - Sydenham

Thank you for choosing Woodfalls Sydenham. We are always happy to help!

Rated 5 out of 5 stars

Barry Milton

Extremely thorough eye test with good advice on eye cleaning and eye care.

November 28, 2025
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Reply from R Woodfall Opticians - Sydenham

Thank you for taking the time to leave us your feedback! We are glad to have been able to help.

Rated 5 out of 5 stars

Friendly and Professional

It is always a pleasure to visit because everyone is so friendly, helpful and professional.

Nothing is too much trouble. The atmosphere is always a pleasure.

November 29, 2025
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Reply from R Woodfall Opticians - Sydenham

Thank you for your kind feedback. We are pleased to have been of assistance and look forward to welcoming you back!

Rated 5 out of 5 stars

Excellent care from reception staff

Excellent care from reception staff, and amazing care from the optician who took a great deal of time to explain fully her findings and the requirement for a new prescription

November 13, 2025
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Reply from R Woodfall Opticians - Sydenham

We’re delighted to hear that our reception team and optician provided excellent care and took the time to fully explain your results. Thank you very much for your kind feedback, it is very much appreciated by our team.

Rated 5 out of 5 stars

Reassuring professional experience

I was concerned about the way my previous nationwide opticians rushed an eye test, so approached Woodfall and was reassured by the care with which the tests were carried out. Moreover the equipment used seemed to check more issues than in previous tests / scans.

I was also impressed with the knowledge and guidance given about appropriate lenses and RayBan Aviator frames – a design I adopted and reordered regularly since 1972, now updated with stronger arms.

Service was very friendly and my spectacles were delivered on time with a helpful fitting session.

Overall a promising start to what will hopefully be a long relationship.

October 27, 2025
Unprompted review
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Reply from R Woodfall Opticians - Sydenham

Thank you dearly for your kind feedback.
Our team are delighted to hear you felt well cared for and that you’re pleased with your new lenses and frames.
We are very grateful for your continued support and look forward to seeing you back in future.

Rated 5 out of 5 stars

Optician visit

I was made welcome by the receptionist .The optician was very reassuring and answered all the questions I asked.She explained how my eyes were working and what might help to improve my eye health.She was easy to talk to and very helpful.
The receptionist that fitted the glasses prescription was very polite and let me choose what I wanted and was very chatty as was Richard when I picked up my glasses which was within the time I was told.All in all a pleasant experience.Thank you.

November 27, 2025
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Reply from R Woodfall Opticians - Sydenham

We are pleased to hear you felt welcome and well supported throughout your visit, and that our team could answer all your queries. We truly appreciate your kind words and are glad everything was ready on time.
Thank you for your feedback! We look forward to seeing you at your next appointment.

Rated 5 out of 5 stars

A satisfied customer…

The Optician explained things in a clear and friendly way. Jackie who helped me choose my new specs was as always great!

November 26, 2025
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Reply from R Woodfall Opticians - Sydenham

Thank you very much for your feedback!

Rated 5 out of 5 stars

Trusted to look after my eyes.

Always careful of getting things right, friendly and honest with advice on frames.

November 17, 2025
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Reply from R Woodfall Opticians - Sydenham

Thank you very much for your feedback! We are always happy to help,

Rated 5 out of 5 stars

Fantastic staff

Fantastic staff. Really friendly and helpful. Both my boys had eye tests and youngest required glasses. Very smooth experience.

November 6, 2025
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Reply from R Woodfall Opticians - Sydenham

Your feedback is appreciated, thank you for your feedback.

Rated 4 out of 5 stars

Eye examination

Professional approach to all parts of the eye test experience.
Scan of the eyes available
No pressure to purchase new spectacles.

November 11, 2025
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Reply from R Woodfall Opticians - Sydenham

Thank you very much for your review, it is greatly appreciated.

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