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R Woodfall Opticians - Sydenham Reviews 

411
TrustScore 5 out of 5

4.9

6 Sydenham Road, Sydenham, SE26 5QW London, GB


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Rated 5 out of 5 stars

A pin felt out of my glasses and I am going on holiday, so I thought of R Woodfall and popped in to see if they could fix it. 10 mins later the ladies of the SE26 branch were not just helpful, but del... See more

Rated 5 out of 5 stars

Had a fantastic experience with R Woodfall Opticians. The eye checkup was thorough, professional, and clear. The staff made the eyewear fitting seamless and helped me pick out the perfect pair with gr... See more

Company replied

Rated 5 out of 5 stars

As always my and my husband’s recent visit to Woodfalls in Sydenham was fantastic. The staff are all so lovely, welcoming and helpful. The optician was so thorough, and gave each of us some really use... See more

Company replied

Rated 5 out of 5 stars

I used to go to Specsavers because I thought it would save me money, but I never really got on with the glasses I was prescribed there and they actually used to make me feel quite sick. I swit... See more

Company replied


Company details

  1. Eye Care Center
  2. Audiologist
  3. Contact Lenses Supplier
  4. Emergency Care Service
  5. Glasses Store
  6. Sunglasses Store

About R Woodfall Opticians - Sydenham

Written by the company

Welcome to the R Woodfall Group of independent family owned Opticians

We are a group of friendly, expert, optical practices who have served our communities in South East London, North Kent and Surrey for decades.

We have many years of experience in taking care of all our customers’ eye care needs and concerns. Our friendly team of eye care professionals offer quality eye care, optical products, and exemplary customer service to all of our clients. We make sure to take the time to hear the needs of our customers and have since developed a recipe for a consistently enjoyable experience.

Our team of experienced optometrists, dispensing and contact lens opticians are dedicated to providing you with exceptional quality eye care services, at fair prices, you can trust us to take care of your eyesight and vision needs.

We offer a wide range of services including specialist eyecare, dry eye management, sunglasses, children’s eye care, myopia management and hearing care.

Our practices are located in Crystal Palace, East Dulwich Purley, Sydenham, Welling, and West Norwood. We look forward to welcoming you to the renowned Woodfalls experience.

We pride ourselves on the expert and friendly service we offer at each of our six branches.

The clinical reputation and range of services offered by Woodfalls has continued to grow, our success has been due to our committed optometrists, fully qualified dispensing and contact lens opticians, optical assistants and a team of dedicated support staff.

Our practices are fully equipped with the latest in optical equipment and all of our branches offer specialist services. We have the latest OCT (optical coherence tomography) machines at all six sites, we now also offer Optomap scanning, plus The Hearing Care Partnership to provide all things audiology.

As an independent group of opticians we dedicate the time necessary to ensure our customers receive the best care and advice. We work closely with our clinical partners to ensure we focus on our local communities and provide the very best clinical care.


Contact info

  • 6 Sydenham Road, Sydenham, SE26 5QW, London, United Kingdom

  • 020 8778 4557

4.9

Excellent

TrustScore 5 out of 5

411 reviews

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4.9

All reviews

(411)

676 reviews in the last 12 months

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Rated 5 out of 5 stars

Wonderful people …

I really enjoy my visits as the people are really cheerful and helpful

November 12, 2025
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Reply from R Woodfall Opticians - Sydenham

Your feedback is greatly appreciated. Thank you for choosing Woodfalls Sydenham!

Rated 4 out of 5 stars

Lovely staff

Lovely staff. Good range of glasses. Patient Optician who made me feel at ease.

October 25, 2025
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Reply from R Woodfall Opticians - Sydenham

Thank you very much for your review and thank you for choosing Woodfalls Sydenham.

Rated 5 out of 5 stars

Really nice and extremely helpful…

Really nice and extremely helpful people. I broke my readers while visiting family and just before heading to the airport. They fixed them on the spot and with a helpful smile.
Thank you!

November 1, 2025
Unprompted review
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Reply from R Woodfall Opticians - Sydenham

Thank you for your feedback, our team at Sydenham are pleased to have been able to offer you a 5-star service.

Rated 5 out of 5 stars

Eye review after Cataract surgery

Staff were professional and friendly, very customer service-oriented and not salesy. The optician, Rishi, was very thorough and explained in understandable language what she was doing and the options available to me. Highly recommended.

October 24, 2025
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Reply from R Woodfall Opticians - Sydenham

Thank you for your kind feedback, we look forward to seeing you again in future.

Rated 5 out of 5 stars

Friendly staff plus clarity re eye…

Friendly staff plus clarity re eye examination of the purpose of each test plus outcome. This meant I understood everything much better.

October 20, 2025
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Reply from R Woodfall Opticians - Sydenham

Our team at Sydenham are pleased to have been of assistance. We are glad to hear you felt well-informed and comfortable throughout your eye exam.

Rated 4 out of 5 stars

Good and lovely staff

Good and lovely staff. So expensive, looking forward to leaving

October 10, 2025
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Reply from R Woodfall Opticians - Sydenham

Thank you for leaving us your feedback, we are pleased to hear you were well looked after on your visit.
We understand that pricing is an important consideration, and we strive to ensure the value we provide matches the investment. Your feedback helps us continue to improve, and we truly appreciate your support.

Rated 5 out of 5 stars

Two-yearly eye test

Very helpful and friendly staff. The optician for my eye test patiently explained everything, answered all my questions, and made me feel at ease throughout.

October 20, 2025
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Reply from R Woodfall Opticians - Sydenham

Thank you for your feedback. Our staff at Woodfalls are always happy to help if need be.

Rated 5 out of 5 stars

Sight Saver

Have used them for years. Local opticians run by local people. Welcoming, fun and most importantly spotted a couple of eye problems very quickly and referred to a teaching hospital.

The hospital were grateful they could take early action to mitigate the issues which untreated would lead to blindness.

August 4, 2025
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Reply from R Woodfall Opticians - Sydenham

It is wonderful to hear that our team made you feel welcome, and that we could identify those eye issues early.
We wish you all the best with your future appointments and thank you dearly for your review and for your loyalty over the years.

Rated 5 out of 5 stars

Always helpful

Always helpful, and I trust to all teams. They are very kind and friendly people.

September 19, 2025
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Reply from R Woodfall Opticians - Sydenham

Thank you very much for taking the time to leave your feedback. It is greatly appreciated by all staff in Sydenham!

Rated 5 out of 5 stars

The staff as usual and in particular…

The staff as usual and in particular Sara who examined my eyes and gave such good advice

October 1, 2025
R Woodfall Opticians - Sydenham logo

Reply from R Woodfall Opticians - Sydenham

Thank you for your review. We are pleased that you are happy with the service and that Sara could offer you advice to go away with.

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