Ryder & Dutton Estate Agents - Rawtenstall Reviews 270

TrustScore 5 out of 5

4.9

68 Bank Street, Rawtenstall, BB4 8EG Rossendale, Lancashire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I have renting a property through Ryder and Dutton for several years. During that time I have dealt with Ms Sarah Green who has been, and continues to be, and excellent agent. Very little has needed a... See more

Company replied

Rated 5 out of 5 stars

The valuation and sales team at Ryder Dutton did a great job. They organised a lot of viewings of our property and replied very promptly to all our queries. They were always polite and proactive. They... See more

Rated 5 out of 5 stars

Matt Walsh, Shannon and Graham have been brilliant with the purchase of our new home. Regular updates between solicitors, vendors and the rest of the chain, they worked hard to make it all happen! Tha... See more

Rated 5 out of 5 stars

Buying my first property with my partner Tyler has been quite a confusing process and the staff at Ryder and Dutton have been amazing. Grace has been amazing, she has coped with my many emails (sorry)... See more


Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Appraiser
  4. Real Estate Rental Agency

About Ryder & Dutton Estate Agents - Rawtenstall

Written by the company

Family Run Community Driven

At Ryder & Dutton, we are proud of what we do and the way we do it. To achieve this we all share the same values. Our mission is to help people move by providing a service from a team of passionate, dedicated professionals who aim to consistently exceed our customers' expectations.

How can we help you move?

Expert Valuation Find a Property Let Your Property Mortgage Advice

Contact info

  • 68 Bank Street, Rawtenstall, BB4 8EG, Rossendale, Lancashire, United Kingdom

  • 01706 227999

4.9

Excellent

TrustScore 5 out of 5

270 reviews

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Rated 5 out of 5 stars

After using an online agent and…

After using an online agent and enduring a lot of undue stress, it was refreshing to have the professionalism of Ryder&Dutton, who handled things quickly, smoothly , made contact when they needed to ( no pestering calls) and supportive when chasing up solicitors, in-fact they did the chasing. Excellent and would highly recommend them.
Matt was my agent and was great

November 22, 2024
Unprompted review
Ryder & Dutton Estate Agents - Rawtenstall logo

Reply from Ryder & Dutton Estate Agents - Rawtenstall

Hi Linda,

Thank you so much for your feedback. We believe that we offer the best value for money, with our comprehensive service and support all of the way through from instruction to completion and whilst other way of selling may appear to be cheaper, it is ultimately getting the sale completed and getting the very best price for our vendors that sets us apart and gives the best financial outcome.

I am so happy that you were able to experience this, after your initial, alternative online approach. Recommendations such as yours are so powerful and offer that real-life scenario, which others can use to make their choice.

All the very best for the future and give us a wave, or pop-in if you're passing the office.

Kindest regards,

Matt.

Rated 5 out of 5 stars

I recently sold my house with Ryder and…

I recently sold my house with Ryder and Dutton and found them to be very helpful and friendly.
Matt Walsh was the sales negotiator who was assigned to my house sale and I thought he was very professional and friendly. He kept me updated with any progress and was helpful in answering any questions I had.

November 22, 2024
Unprompted review
Rated 5 out of 5 stars

We have rented a house through Ryder &…

We have rented a house through Ryder & Dutton for over 7 years and worked closely with Sarah Green. During this time she was amazing and always approachable when needed. We recommend her 100% and we trully believe that she is a great asset to her company.

November 20, 2024
Unprompted review
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Reply from Ryder & Dutton Estate Agents - Rawtenstall

Thank you for your kind words about your experience with our company. We are delighted to hear that you have been a satisfied customer for over seven years and that you have had such a positive experience working with Sarah. We are proud of our team and strive to provide exceptional service to all our clients. We appreciate your recommendation and will share your feedback with Sarah.
Gareth Hunt
Head Of Lettings

Rated 5 out of 5 stars

Veda was extremely helpful in every…

Veda was extremely helpful in every possible way throughout the buying process of my new home. She replied very quickly to my questions and enquiries, of which at times were quiet thorough. I also wanted to view the property on more than one occasion and she was very accommodating with dates and times that were available for myself to go and view. Buying a new house can be quite stressful but with her friendly quick responses to my questions, this helped to put my mind at ease. I would definitely recommend Ryder & Dutton as a estate agents 👍

November 19, 2024
Unprompted review
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Reply from Ryder & Dutton Estate Agents - Rawtenstall

Hi Ant,

Thank you so much for your lovely review. Selling houses as a profession, we can sometimes take the process for granted, but communication is the key, so to hear that you felt supported and informed throughout the buying process, is exactly what we look to achieve.

Wishing you all the very best in your new home.

Veda.

Rated 5 out of 5 stars

When we arranged a viewing Matt was…

When we arranged a viewing Matt was absolutely excellent. Professional and attentive to our requirements and exactly how we would wish to be dealt with as prospective buyers.
Unfortunately we realised for personal reasons that we couldn't actually move to that area but that was no problem either because the staff of the Rawtenstall office could not have helped us more in reregistering us with their other offices.
Thanks again.

November 13, 2024
Unprompted review
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Reply from Ryder & Dutton Estate Agents - Rawtenstall

Hi Stephen,

Thank you for your feedback. I'm so sorry that you were unable to join us here, in our fantastic town of Rawtenstall. I know that the other offices within our extensive local network will do their very best to find you a home and you'll be moved before you know it!

Rated 5 out of 5 stars

Shannon kept me informed throughout the…

Shannon kept me informed throughout the process. And I could tell she was always trying to do her best for both me and the seller throughout, and there was never a job too big or small. Shannon always had a lovely approach to everything, was kind and efficient. Would definitely recommend Shannon and Ryder & Dutton.

November 8, 2024
Unprompted review
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Reply from Ryder & Dutton Estate Agents - Rawtenstall

Thank you so much for your feedback. It's really great to see that you appreciated our balanced approach. Whilst the vendors are ultimately our client, we cannot sell houses without a buyer, so working hard to assist buyers is also a big part of what we endeavour to do in a profession, friendly and fair manner.

Thank you for recommending us.

Best wishes for the future.

Shannon

Rated 5 out of 5 stars

Shannon and the team at Ryder and…

Shannon and the team at Ryder and Dutton 5*. Can't adequately express how good these guys were. From offer to moving in was 5 weeks and 3 days. I'm told this can't be done. It can. Perfect.

October 29, 2024
Unprompted review
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Reply from Ryder & Dutton Estate Agents - Rawtenstall

Hi Ross,

Thank you so much for your feedback. If only every sale went as swiftly and smoothly as this. Of course this couldn't have been done without a pro-active buyer, vendor and solicitors on each side too, but this co-operative, symbiotic and pro-active approach is precisely what we try to apply to every sale and purchase and I am delighted that we achieved this for you.

Thanks again and best wishes for the future.

Shannon

Rated 5 out of 5 stars

Matt is the best!

We wanted to express our sincere gratitude to Matt, our sales negotiator for all his hard work and support during our home buying journey. We couldn’t be more pleased with the service Ryder& Dutton Estate Agents Rawtenstall provided. We are incredibly grateful for everything you’ve done and are thrilled with the outcome! Wishing you all the best for future :)

Warm Regards,
Dagmara and Marcin

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

Proffesional, helpful and caring

Throughout the process Ryder and Dutton have been fantastic. Even with teething problems from either side the chain or something needed updating on the listing they were proffesional, helpful and most importantly caring. Alex who manged our listing was always approachable kind and helpful answered any questions and took time to make sure we understood everything and that we were happy with any amendments throughout the listing process. Once a sale was agreed, we were the managed by Megan who fought tooth and nail to get the sale through even when problems arose thoughout the chain. We were always kept informed and had regular updates on how the sale was progressing. We cannot sing Ryder and Duttons praises enough, and we thank Graham and his team at the rawtenstall branch for everything to make a stressful process a lot easier.

October 25, 2024
Rated 5 out of 5 stars

House Sale (Rawtenstall)

Recently sold our house through Ryder and Dutton
They were extremely profesional and would not hesitate to use them again
Special thanks to Matt for being fully engaged, helpful and informative throughout the process.

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Rented apartment through Ryder & Dutton Estate Agents (Rawtenstall) for more than 3 years. Sarah Green has always been very professional and helpful agent; thank you very much!

November 3, 2024
Unprompted review
Ryder & Dutton Estate Agents - Rawtenstall logo

Reply from Ryder & Dutton Estate Agents - Rawtenstall

Thanks for your feedback. It is very much appreciated.
Gareth Hunt
Head Of Lettings

Rated 5 out of 5 stars

We’ve had a great experience buying our…

We’ve had a great experience buying our first home, the lady who we have been communicating with Megan D’Angelillo is brilliant, very friendly and always there to answer any questions which made the process much easier 😊

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

House Sale Rawtenstall

We sold our house recently with Ryder & Dutton. The house was photographed, listed and viewed by several people in a matter of days. Matt and Nick did an excellent job for us, they were friendly and helpful throughout. I would definitely use them again.

October 29, 2024
Unprompted review
Rated 5 out of 5 stars

Renting Had few issues with renting,so this…

Had few issues with renting,so this morning rang Ryder and Dutton at rawtenstall branch all sorted within that one phone call straight forward no hassle,Sarah green sorted it out there and then !would highly recommend

October 28, 2024
Unprompted review
Ryder & Dutton Estate Agents - Rawtenstall logo

Reply from Ryder & Dutton Estate Agents - Rawtenstall

We're so glad to hear that you had a positive experience with our Rawtenstall branch. It's wonderful to know that Sarah was able to resolve your issues quickly and efficiently. We appreciate your kind words and recommendation.
Gareth Hunt
Head Of Lettings

Rated 1 out of 5 stars

They NEVER answer the phone

They NEVER answer the phone, tried ringing loads over the last couple days and I’m getting no answer .

October 26, 2024
Unprompted review
Ryder & Dutton Estate Agents - Rawtenstall logo

Reply from Ryder & Dutton Estate Agents - Rawtenstall

Dear Hallie,

I am very sorry hear this.

As we do not appear to have your contact details, please could you email me at graham.shuttleworth@ryderdutton.co.uk and I will be happy to assist.

Kind regards,
Graham
Branch Manager,
Ryder & Dutton - Rawtenstall

Rated 4 out of 5 stars

Had a purchase fall through but…

Had a purchase fall through but completed on a different property with Ryder & Dutton.
I mainly dealt with Matt who was always professional and helpful, when it was near completion Megan took over to see it through to the end. Good service

October 22, 2024
Unprompted review
Rated 5 out of 5 stars

Allways kept upto date with progress…

Allways kept upto date with progress during the sale .all members of staff polite and informative. Will be using the Rawtenstall branch again.

October 22, 2024
Ryder & Dutton Estate Agents - Rawtenstall logo

Reply from Ryder & Dutton Estate Agents - Rawtenstall

Thank you so much for your kind review Steven. You presented this house beautifully and as the interest and multiple offers demonstrated, it paid dividends and helped to make our job of securing the best sale for you that much more straightforward. All the best and do pop in if you're passing the office.

Graham and the Rawtenstall team

Rated 5 out of 5 stars

We were excellently looked after by…

We were excellently looked after by Matt who managed a complex situation with real diplomacy and tenacity to get the deal to completion

October 18, 2024
Unprompted review
Ryder & Dutton Estate Agents - Rawtenstall logo

Reply from Ryder & Dutton Estate Agents - Rawtenstall

Thank you so much for your review. There seems to be a lot of complex sales at the moment, but it is very rewarding when we get them over the line, get a house sold for a vendor and a buyer in their new home. It's always worth the extra time and effort. Very best of luck for the future and I hope we cross paths again when the time is right.

Matt and the team.

Rated 5 out of 5 stars

Shannon Laycock (Rawtenstall branch)…

Shannon Laycock (Rawtenstall branch) dealt with the sale of our house towards the end. She was very efficient and really helped in pushing to get it complete. Super grateful for all your help and going above and beyond to get our sale and purchase complete. Thank you! Emma and Joe

October 4, 2024
Unprompted review

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