I really like a few ryderwear products but the business itself is only okay. Nothing is worth full price, many materials are cheap and thin. Returns policy only offers store credit, and you have to p... See more
Company replied
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the articles were super-comfortable!!The service was great!!
Company replied
Good quality, products are nice. But no normal return policy. They do not return money, just put it to some deposit and you can only use itto buy new products from them. They charge too much for retu... See more
Company replied
Company details
Written by the company
Over the last 10 years, Ryderwear has perfected the synergy between fashion and fitness. Whether it’s gym gear for the hardcore bodybuilder, performance compression wear for the serious athlete or funky street for looking your best, Ryderwear sets the standard.
Contact info
10-14 Alfred Avenue, 5009, Beverley, Australia
- support@ryderwear.com
- ryderwear.com
3.3
Average
25K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
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Customer service is poor
Cold, impersonal, robotic unkind customer service
November 13, 2024
Unprompted review
Reply from Ryderwear
Hi Rae,
We're genuinely sorry to hear about your disappointing experience with our customer service team. The cold and impersonal treatment you described falls far short of the warm, helpful experience we strive to provide to every customer.
Your feedback is invaluable in helping us improve. We've shared your comments with our customer service management team, and we're reinforcing our training to ensure our team members provide more personalized and empathetic support.
No integrity, horrible customer experience.
Absolutely horrendous.
I ordered items in their black Friday sale and a week following my purchase I was emailed to be told my items were unable to be fulfilled due to a system glitch and them selling the item they didn't have in stock. I was okay with this - I can understand things happen. I replied with a fair request to have the pricing honoured and send me a new colour with express shipping.
This request was rejected as they "only give 15% discounts for fulfilment issues, not 50% that the black Friday sale had"
I will never shop there again due to lack of fairness, customer service and integrity.
November 10, 2024
Unprompted review
Reply from Ryderwear
Hi Katie,
Thank you for sharing your feedback about your Black Friday order experience. We understand your frustration regarding the unfulfilled order and would like to clarify our policies.
Our inventory management system operates in real-time, but during high-volume sales events like Black Friday, occasional synchronization delays can occur despite our best efforts. When such situations arise, we have established compensation policies in place, including our standard 15% discount for fulfillment issues. This policy is consistently applied across all orders to ensure fair treatment for all customers, regardless of when the original purchase was made.
Terrible and slow customer service
Terrible customer service. When you order online they take well over 10 days to even ship it to you and when you enquire about it they send you the standard email template. Even paying for express makes no difference. Yet others who ordered at the same time receive theor orders within a few days. Has happened to my last three orders now so I won't be ordering from ryderwear anymore. Not to mention the quality of the shorts are poor. Waistband loosens and shorts stretch out in a month. Time to switch to another brand that's more reliable and has a better shipping process to ensure customers get their goods in a timely manner.
November 11, 2024
Unprompted review
Reply from Ryderwear
Hi Peter,
Thank you for taking the time to share your feedback. We apologize for any frustration caused by the delivery of your recent orders.
We want to clarify that during our peak sale periods, processing times can take up to 10 business days before dispatch. The express shipping option you selected refers to the transit time once your order has been dispatched, not the initial processing period.
Offered cancellation for incomplete order which I accepted but they sent anyway.
I recently had a disappointing experience with Ryderwear’s customer service over an incomplete order. I ordered a bra and shorts, but was informed the bra was out of stock. Customer service gave me the option to cancel and reorder the items in a different size, which I agreed to immediately. However, my original order was shipped anyway, leaving me with only half of what I wanted and requiring me to pay shipping twice if I want to reorder the correct-sized bra.
I reached out several times to customer service for help avoiding this extra shipping charge, but they didn’t offer any viable solution, leaving me with an incomplete order that I would need to pay extra to complete. I’m disappointed, as I felt that I followed their instructions but was left with added charges. I hope Ryderwear improves its order handling to avoid situations like this in the future.
November 8, 2024
Unprompted review
Reply from Ryderwear
Hi Jasmin,
Thank you for sharing your detailed feedback about your recent experience. We sincerely apologize for the confusion with your order.
By the time we were able to view your email requesting the cancellation, your order had already been dispatched from our warehouse. While we aim to process all customer requests as quickly as possible, during busy periods there can sometimes be a brief delay between when we receive communications and when we can action them.
Customer service was fantastic
Customer service was fantastic, I placed an order and realised that I had entered the wrong sizes on 2 of the items, I emailed and they responded promptly and changed the sizes for the order.
Very impressed and very easy to deal with.
November 6, 2024
Unprompted review
Reply from Ryderwear
Hey Karen! Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our customer service team. We know how important it is to get every detail right, and we're glad we could make those changes quickly for you. We look forward to serving you again! 😊
Terrible quality
Terrible quality. I get better and cheaper stuff of shein. I’m sure a lot of the products come from there. Save your money ladies
November 5, 2024
Unprompted review
Reply from Ryderwear
Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with the quality of your order. All of our pieces are designed in-house and manufactured by our carefully selected production partners who meet our quality standards.
We take pride in using high-quality materials and ethical manufacturing processes, which is reflected in our pricing. While this may result in higher costs compared to fast fashion retailers, we believe in creating durable pieces that last.
Why don´t you accept paypal
Why don´t you accept paypal, you have mixxed reviews, it is hard to trust a company who doesn´t accept paypal in case something goes wrong, i was about to order but just realized there was no paypal option, you are not amazon to simply trust with credit card info, very noob move
October 9, 2024
Unprompted review
Reply from Ryderwear
Hi there,
We want to let you know that we do accept PayPal! You should see PayPal as a payment option during checkout. If you're not seeing it, please try clearing your browser cache or using a different browser, as this sometimes resolves display issues.
We understand the importance of secure payment options and customer protection, which is why we offer PayPal alongside other payment methods.
If you're still having trouble seeing the PayPal option during checkout, please don't hesitate to reach out to our customer service team and we'll help you complete your order.
Thank you for bringing this to our attention and for your interest in our products.
Best regards,
Ryderwear Customer Support
Dodgy returns policy
Purchased three items. Returned one as it was too big and refused to offer a store credit or return. They literally took my money. Dodgy retailer.
October 7, 2024
Unprompted review
Reply from Ryderwear
Hi there,
Thank you for bringing this to our attention. We apologize for any confusion regarding your return. I've checked our records and can confirm that a store credit has been issued for your returned item in accordance with our standard return policy.
The credit should be available for your next purchase.
If you haven't received confirmation of your store credit, please contact our customer service team at support@ryderwear.com.au with your order number and we'll be happy to help locate it for you.
We value your business and always aim to process returns fairly and efficiently. Thank you for giving us the opportunity to clarify this situation.
Best regards,
Ryderwear Customer Support
There is a reason they only stand by their product for three months.
I purchased an $80 pair of scrunch bum tights. Within 4 months the scrunch elastic has been faulty and is starting to create a hole in the bottom area. I contacted Ryderwear who said it is 4 weeks out of their 3 month warranty and won’t refund or replace. $15 credit.
I think the fact they only cover their products for 3 months shows you how poor the quality is. Plenty of other options out there for customers, we will never buy from them again. I have worn these a handful of times so you know they are poor quality!
October 27, 2024
Unprompted review
Reply from Ryderwear
Thank you for taking the time to share your feedback with us. We’re genuinely sorry to hear about your experience and understand your frustration regarding the warranty period.
At Ryderwear, we pride ourselves on creating products that support your fitness journey, and our 3-month warranty is designed to cover any manufacturing issues during the initial period of normal wear and use. The high-performance nature of our activewear means that some materials naturally experience wear over time, especially with regular use. Our warranty policy aims to provide timely support within that timeframe while maintaining quality standards for all our customers.
Really bad quality, see-through, nothing like pictures. Seen better quality in Kmart.
The products look significantly different to the images on the site and the fabric is so thin that you could completely see my undies. They also have no support or structure at all. I’d be fine returning for store credit if I was satisfied that I’d be able to find a good product on the site, but given the quality of these items I’m guessing that’s not going to be the case. Ridiculous that they don’t offer refunds - probably because they know everything would be returned and they’d go out of business. I’ve honestly seen better quality leggings for $10.
October 23, 2024
Unprompted review
Reply from Ryderwear
Thank you for sharing your experience. We're really sorry to hear that the product didn't meet your expectations in terms of quality and fit. We always aim to provide accurate representations of our products online, so it's disappointing to learn that the item didn't match up to what you were expecting. Your feedback on fabric and support is important to us, and we'll ensure this is passed on to our product development team for review.
BE WARNED
I would never usually write reviews but I thought it absolutely necessary to let others know how bad the Customer Service is with this Company. Please do yourself a favour no matter how nice you think the product is DO NOT buy from here… they will sneakily change their policies without letting anyone know through any form of notice then have the nerve to say we appreciate your custom.
They Do Not offer returns to your original payment only gift cards then when you use the gift card but the item doesn’t fit properly you cannot return that item you paid for with gift card. So if you do makesure your 100% on the fit, colour and material or you will be left with numerous gift cards of no use.
October 22, 2024
Unprompted review
Reply from Ryderwear
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how frustrating this must have been for you. Our goal is to be transparent with our policies, and it’s concerning to hear that you felt otherwise. We do offer store credits in the form of gift cards for most items, which allows for flexibility in future purchases, but we realize this may not have worked as expected in your case.
We value your feedback and will use it to review and improve our communication about policies.
Do not buy from Ryderwear, untrustworthy company
TLDR: They ignored my refund requests, then eventually refused to refund my order after I paid extra money to return their products in perfect condition. AVOID THIS COMPANY, GO WITH A REPUTABLE GYM BRAND
I purchased from them on 13/09/24 from their UK site, but goods were sent from Australia. Seemed off to me, as I thought I was buying from a UK site or at least a UK distributor. After weeks of waiting the clothes arrived, but were all sized way off normal. I filled out the returns form, sent them back, which I had to pay for. Irritating, but ok. I heard nothing for weeks. wrote to them on the 11th october asking where my refund was, but they ignored my email. 21/09/24 I went through website customer service portal to ask where my refund was, got a smug reply saying that they dont give refunds, only store credit. Ridiculous. I asked several questions to clarify which they ignored. Instead, they sent me a screenshot of their website returns policy page, which I obviously didnt see in the purchase process. If I had I'd never have bought from them, as buying clothes unseen is always a gamble, let alone when they are hiding their real origin so they dont have to comply with consumer protection laws in the UK.
All I wanted was my money back for clothes that didn't fit, but its more important to this company to keep your money once than to keep you as a customer. Dont trust them. Dont buy from them. Its just not worth it.
Similar to what other reviewers have said, I should have just thrown the clothes away, it cost me even more to return them to Australia just so they can turn around and treat me like garbage.
Awful, awful company.
September 13, 2024
Unprompted review
Reply from Ryderwear
Hey Andrew,
Thank you for sharing your feedback. We genuinely appreciate hearing about your experience, and we're sorry to hear it didn’t meet your expectations.
We’d like to clarify a few points. Your order was placed on 13/09/24, and it was delivered within 5 business days, as confirmed by our records. As stated on our website, all orders are shipped from Australia, regardless of where they are purchased from, and we make this information clear to ensure transparency.
Regarding your return, we understand how frustrating it can be when items don’t fit as expected. Our returns policy, including the store credit process, is also clearly outlined on our site, and we encourage all customers to review this information before purchasing.
We do value our customers, and we strive to improve our processes wherever possible. If you have any further questions or concerns, please don’t hesitate to reach out to our customer service team.
Best regards,
Ryderwear Customer Support Team
AVOID if UK buyer
AVOID if UK buyer
Purchased around £100 of items, sizing was well off. Had to pay £6 to return at my own expense and then I was told I wouldn't get a refund, only store credit. Taking to citizens advice and reporting to my bank also but I would avoid this company and will 100% not use again or recommend, may as well have burnt my money! Thanks a lot ryder wear!
October 22, 2024
Unprompted review
Reply from Ryderwear
Hey Chrissy,
Thank you for taking the time to share your experience. We’re sorry to hear that the sizing wasn’t as expected and for any frustration this has caused.
We would like to clarify that our returns policy, including store credit in place of refunds, is clearly stated on our website. We also mention that customers are responsible for return shipping costs, which is standard for many international orders. We always encourage checking the sizing charts and policy details before purchasing to avoid any surprises.
We truly value your feedback and understand how important it is to have a positive shopping experience. If you have any further concerns, please don’t hesitate to reach out to our customer service team directly.
Best regards,
Ryderwear Customer Support Team
Unclear return costs, unsupportive material
Not a fan of the Ryderwear shorts. The material is soft but it comes at the cost of them providing any support and they constantly ride up, even when doing light activity. I've tried about 5 different pairs now, all with the same problem. Even the "lift" shorts don't actually lift anything up and use the same non-supportive material. For the price, I thought these would be better. For reference, I am a size 10.
To top it off, you have to pay to return your items and you can only get a store credit, so I am in a vicious cycle of trying to find a pair that works for me while having to pay every time to return them. The upside of an online business is they don't have the running costs of a brick and mortar, so it would be nice to see these benefits passed onto their customers in the way of free returns, or at the very very least, a proper refund.
Irrespective of all the above, the thing that really bothered me about this whole experience was that they were not upfront and clear on their website about there being a cost to return items. If I had known this, I never would have purchased in the first place. I contacted customer support once I found out and their response was that they state it in their FAQs. However, what they didn't point out was that to get to their FAQs, you have to leave the returns page and go to the FAQ page then look for this question specifically. I have noticed since my original message, the returns page now states there is a charge to the customer of $7.95, but this was not the case when I purchased. Their returns page still does however state that to do a return: "All you’ll need is your order number and email address, which you can find in your order confirmation email" which is simply not true. You also need a credit card to pay for the return.
September 5, 2024
Unprompted review
Reply from Ryderwear
Hey,
Thank you for sharing your detailed feedback. We’re genuinely sorry to hear that you’ve had a disappointing experience with our Ryderwear shorts and the returns process.
We strive to provide quality products, and it’s disappointing to learn that our shorts didn’t meet your expectations regarding support and comfort. Your comments about the material and fit will be shared with our product development team for further evaluation.
Regarding our returns policy, we aim to ensure that all information is clear and accessible. Our returns section on the website clearly states the costs associated with returns, and we encourage customers to review this before making a purchase. However, we understand your concerns about navigating the information, and we will continue to work on improving the user experience on our site.
We appreciate your insights, as they help us grow and serve our customers better. If you have any further concerns or if there’s anything we can do to assist you, please reach out to our customer support team directly.
Thank you for your understanding, and we hope you’ll give us another chance in the future.
Avoid Avoid Avoid…
Giving one star if I could I’d give zero ! Shop elsewhere ! Three pairs of ripped leggings all I’ve recieved are gift cards that take your order then tell you they’re not in stock a you have to fight to receive another gift card !! I bought a faulty item !! It’s not fit for purpose intended , so I’m entitled to a full refund !! Still haven’t got it . Save yourself the hassle , 2 weeks of emails an 2 customer service agents give you the same auto response with no refund . Terrible customer service and quality clothes matches the terrible service !!
October 16, 2024
Unprompted review
Reply from Ryderwear
Thank you for your honest feedback. We're really sorry to hear about the issues you've faced with your leggings and our return process. This certainly isn't the experience we want our customers to have, and we apologize for any frustration caused.
Faulty items should always be handled with care, and you're absolutely entitled to a refund for products that are not fit for purpose. We're sorry if this process has been difficult and for any miscommunication from our team. Please reach out to us directly, and we'll make sure to look into your case and resolve it as quickly as possible.
We truly appreciate your patience, and we are committed to improving our service.
Terrible return policy
I recently had a disappointing experience with Ryderwear. I’ve been a loyal customer for years, but their sudden change in the return policy has made things much more inconvenient. They used to offer refunds, but now returns are only eligible for a gift card, which feels restrictive and less customer-friendly. This change wasn’t well-communicated, and I only found out after attempting to return an item. It’s frustrating, as I prefer the flexibility of a refund, and I’m now forced to make future purchases instead. It feels like the company is prioritizing their bottom line over customer satisfaction.
October 14, 2024
Unprompted review
Reply from Ryderwear
Thank you for taking the time to share your feedback with us. We're sorry to hear about your recent experience with our return policy, and we completely understand how the change may have felt inconvenient. We genuinely value our loyal customers like you, and your concerns are important to us.
Our decision to move to gift card-based returns was made with the intention of offering more flexibility for future purchases, but we realize that this change may not work for everyone. We apologize if the communication around this update wasn’t clear, and we'll work on improving how we inform our customers.
Not Durable
I’m so upset because 4 out of the 6 leggings that I bought from Ryderwear ripped within a few months after purchasing. This is unfortunate, because I love the fit and their design but they are Definitely Not durable, and they’re pretty expensive. $80 a legging isn’t cheap.
I’m size 2-4 athlete and so I wear a size small, and these leggings definitely do not hold up to athletic activities. Today I was doing strength training for my legs and they ripped in the middle of me doing hip thrusts, in the back of the crotch. So embarrassing, annoyed and disappointed.
September 16, 2024
Unprompted review
Reply from Ryderwear
Hi Sharehan,
Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered with your leggings, as this certainly does not reflect the quality standard we strive to maintain. We understand how frustrating and disappointing this must have been, especially during your training.
Our products are designed with performance in mind, and we take durability concerns seriously. Please contact our customer service team at support@ryderwear.com or via direct message so we can look into this matter and provide an appropriate solution.
Your feedback is invaluable in helping us improve, and we genuinely appreciate your continued support.
The website does not offer refunds
The website does not offer refunds. It is not possible to find clear information about it on their website. If I had known they didn't give money back, I would never have shopped on their website. I feel very cheated.
September 6, 2024
Unprompted review
Reply from Ryderwear
Dear Emma,
Thank you for sharing your feedback. We are sorry to hear about your experience and understand your frustration.
We strive to make our returns policy as clear as possible on our website. Our policy, which states we provide store credits, is detailed in our Returns Policy section.
We apologize if this information was not easily accessible and for any inconvenience this may have caused. Your feedback is valuable to us, and we will work on making this information more prominent to avoid any future misunderstandings.
If you have any further questions or need assistance, please feel free to reach out to our customer service team.
Thank you for your understanding.
DO NOT USE THIS COMPANY THEY SO NOT…
DO NOT USE THIS COMPANY THEY DO NOT OFFER REFUNDS. Breaking UK law and distance selling regulations. Advertise 30 day hassle free returns yet don't offer refunds. This is bizarre for distance selling I cannot see/feel the items hence why distance selling regulations exist. Given a gift card for sub par products. I want a full refund of MY money. Again DO NOT USE THIS COMPANY
September 4, 2024
Unprompted review
Reply from Ryderwear
Hi Arianne,
We're sorry to hear about your experience and any frustration this has caused. We strive to be transparent and uphold the highest standards in all our policies, including returns and refunds.
Our 30-day hassle-free return policy is designed to make the process as smooth as possible for our customers. We do provide refunds in line with UK distance selling regulations, so if there's been a misunderstanding or an error in your case, we genuinely want to make it right.
Please reach out to our customer service team directly, and we'd be happy to look into your situation further and ensure that it is resolved to your satisfaction.
Thank you for bringing this to our attention. We value your feedback and want to ensure all our customers have a positive experience with us.
Best regards,
Ryderwear Customer Service
Don’t believe their 5 star reviews!!
Don’t believe their 5 star reviews!!! They are not an honest brand and only record the 5 star reviews from customers. I have made many reviews positive and negative and have noticed they only post the high reviews. I have receipts.... kept screenshots of all my reviews. I have given up buying on this brand. I like to be honest about the product and like to read honest feedback and reviews from other customers. Their quality is average and not for someone who is active at the gym. More interested in mass production than quality. Very cheaply made! Nobody wants leggings that you constantly have to pull up during workouts or constantly rides up around the legs.
August 1, 2024
Unprompted review
Reply from Ryderwear
Hi there,
Thank you for taking the time to share your feedback, though it's disheartening to hear that you feel this way. We strive to provide a platform for all our customers to share their honest experiences, whether they are 5-star or otherwise. Transparency and honesty are values we hold dear, and we genuinely appreciate all kinds of feedback as it helps us improve.
We apologize if your reviews weren't visible and would love to look into this further to understand what happened. Your experience and satisfaction are important to us, and we're sorry to hear that our products didn't meet your expectations. We're continuously working on enhancing the quality of our products to better serve our active community.
If you're open to it, please reach out to our customer service team so we can discuss this in more detail and work to make things right.
Best regards,
Ryderwear Customer Support
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