I really like a few ryderwear products but the business itself is only okay. Nothing is worth full price, many materials are cheap and thin. Returns policy only offers store credit, and you have to p... See more
Company replied
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the articles were super-comfortable!!The service was great!!
Company replied
Good quality, products are nice. But no normal return policy. They do not return money, just put it to some deposit and you can only use itto buy new products from them. They charge too much for retu... See more
Company replied
Company details
Written by the company
Over the last 10 years, Ryderwear has perfected the synergy between fashion and fitness. Whether it’s gym gear for the hardcore bodybuilder, performance compression wear for the serious athlete or funky street for looking your best, Ryderwear sets the standard.
Contact info
10-14 Alfred Avenue, 5009, Beverley, Australia
- support@ryderwear.com
- ryderwear.com
3.3
Average
25K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
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Online support is wonderful!
The online support I received from Matt was exceptional! Embarrassingly my BBL pair of leggings split at the seam whilst I was working out. I had purchased the leggings 10weeks prior from Ryderwear Wanneroo gym and after not having the best experience with their staff, the online store was very apologetic and sent me out a new pair.
The response times were excellent, hardly waiting at all for a reply and the service received was wonderful and highly appreciated. Thank you Matt!
I look forward to training again in my BBL leggings - they are supportive, hug in all the right places and don't fall down :)
August 14, 2024
Unprompted review
Reply from Ryderwear
Hey Simone,
Thank you so much for your kind words! We're thrilled to hear that Matt provided exceptional support and that we could resolve the issue with your leggings. We're sorry to hear about the initial experience at our Ryderwear Wanneroo gym but are glad that our online team was able to make things right.
It’s wonderful to know that you're excited to train in your new BBL leggings and that they’re meeting your expectations for support and fit. Your feedback means a lot to us and motivates us to keep providing excellent service.
If you ever need anything else, please don’t hesitate to reach out. Happy training!
Best regards,
The Ryderwear Team
Great customer service and amazing…
Great customer service and amazing products ,my new favorite activewesr
August 9, 2024
Unprompted review
Reply from Ryderwear
Hey Susan,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service and love our products. Your support means the world to us, and we're excited to be your new favorite activewear brand.
Best regards,
The Ryderwear Team
Amazing customer service
Amazing customer service, will continue to buy and represent Ryderwear brand!
Massive thank you to Ella in the sales support team.
Love love love
August 2, 2024
Unprompted review
Reply from Ryderwear
Thank you so much for your wonderful review! We're thrilled to hear that you had an amazing experience with our customer service team. We'll be sure to pass on your kind words to Ella – she’ll be delighted to hear your appreciation.
Thank you for continuing to support and represent the Ryderwear brand. We love having you as part of our community!
Love,
The Ryderwear Team
Returns will cost you
Sizes are inconsistent, I ordered various items all in the same size, some fit and some don’t. Which means I have to return them which costs me £5.99!!
They also add insurance on when you order which for me was £2. When I asked in the past why I have to pay this and what would happen if I didn’t pay it, their customer service team just ignored me, seems like they can’t justify why we as customers are paying for insurance which should already be covered by the carrier. This will be my last order from ryderwear.
July 27, 2024
Unprompted review
Reply from Ryderwear
Thank you for your feedback. We’re sorry to hear about your experience with our sizing and the additional insurance cost. We strive to ensure our customers have a consistent and satisfying shopping experience, and we apologize for any inconvenience this has caused.
Regarding the sizing inconsistency, we are continually working to improve our products and your feedback is invaluable. We recommend checking our size guide or reaching out to our customer service team for assistance with sizing to help ensure a better fit in the future.
For the insurance charge, it’s meant to provide additional peace of mind for our customers, ensuring coverage for any potential issues during delivery. However, we understand your concern and will review our communication regarding this fee to ensure clarity and transparency.
Your feedback helps us improve, and we’re committed to providing a better experience for all our customers.
Thank you,
The Ryderwear Team
Horrible brand
Absolutely horrible brand. Awful quality and feels like the clothing is set up to create controversy on social media rather than promote healthy living. The comms personnel need sacking - negative feedback appears to just attract sarcastic and snarky responses. Avoid.
July 22, 2024
Unprompted review
Reply from Ryderwear
Hi Rebecca,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience with our brand didn't meet your expectations. We strive to ensure the highest quality in our products and to maintain positive, respectful communication with all our customers.
We take your comments seriously and are committed to improving both our product quality and customer service. We hope to have the opportunity to restore your confidence in our brand.
Really good products
Really good products, I've brought alot in the past, but I think now it's disgusting that they now charge £9.99 for p&p, it's so wrong
November 27, 2023
Unprompted review
Reply from Ryderwear
Hey Ryan,
Thank you for your feedback and for being a loyal customer. We truly appreciate your support and understanding as we continue to evolve our services.
We understand your concern regarding our recent changes to shipping fees. We strive to offer competitive pricing while ensuring reliable and efficient delivery services. Your feedback helps us evaluate and improve our policies to better meet our customers' needs.
High waisted leggings no longer high waisted.
I always bought Ryderwear in the past. As a fitness instructor the high waisted leggings were perfect! However the fit of the NKD high waisted leggings have changed! These are no longer high waisted! You cannot bend over or squat without these showing your underwear leaving you feeling uncomfortable and forever pulling these up!
I wore these before realising this so Ryderwear are refusing to refund me. They state the leggings have been redesigned for a better fit. I took a picture and you can clearly see 2 inches have been removed from the waist band?! So for a better quality and fit Ryderwear have reduced the high waist of their high waisted leggings??? Really???
I contacted Gymshark who said they would never do this.
All I wanted was my money back. Ryderwear have refused despite me showing them the pictures of the comparison and will now no will not respond to my emails.
As a self employed fitness instructor who use these for work it is incredibly disappointing to be treated by a big company in this way
June 3, 2024
Unprompted review
Reply from Ryderwear
Hey Charlie,
Thank you for reaching out and sharing your concerns with us. We deeply apologize for the disappointment and inconvenience caused regarding the fit of our NKD high waisted leggings. As a fitness instructor, we understand how important comfort and functionality are for you, and we regret that our recent changes did not meet your expectations.
We sincerely apologize for any confusion regarding our recent redesign efforts. Our intention was to enhance the overall fit and quality of our products, but we understand that changes in fit can impact personal preferences and usability.
Miss!
I want to love Ryderwear but they miss every time. Unfortunately placed an order earlier this year (Approx $149) where there was a big delay in shipping. Following this one of the pairs of leggings are looking 5 yrs old rather than 2 months, the quality is really bad for the price. I tried to resolve this with customer support but they did not accept it. My old gymshark leggings have held up better.
June 24, 2024
Unprompted review
Reply from Ryderwear
Hey Angela,
Thank you for sharing your concerns with us. We're genuinely sorry to hear about your recent experience with your order. Ensuring high-quality products and excellent service are priorities for us, and we regret that we fell short of your expectations.
We apologize for any delay in shipping and the disappointment regarding the quality of the leggings you received. Your feedback regarding the durability of our products is essential for us to improve our offerings.
It's great but it's small sizing , too small .
It's great but it's small sizing . Order a size up . My boobs fall put of the crop top and on another crop top it rises up . Really frustrating for the amount I paid . Too small .
June 14, 2024
Unprompted review
Reply from Ryderwear
Hey Chez,
Thank you for sharing your feedback with us. We're sorry to hear about your recent experience with the sizing of our crop tops. Ensuring the perfect fit is important to us, and we understand your frustration.
We strive to provide accurate sizing information on our website, but we acknowledge that fit can vary based on individual preferences and body types. Your feedback helps us improve, and we apologize for any inconvenience caused.
Products are great but customer service spectacular
Products are great but customer service is my main reason for review - i accidentally ordered something in the wrong size and issue was resolved instantly by Matt in customer service - kudos to you mate!!
June 7, 2024
Unprompted review
Reply from Ryderwear
Hey Carley, thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Matt from our customer service team was able to assist you promptly and efficiently. At Ryderwear, we strive to provide exceptional service alongside our quality products, and it's always rewarding to receive such positive feedback.
I have to return my order
I had to return my order. Didn't like the quality and how it fit, even tho I am in a good physical shape. Also, they charged me for shipping insurance, shipping cost and for return. It's just ridiculous...
May 25, 2024
Unprompted review
Reply from Ryderwear
Hey Nika,
Thank you for sharing your feedback with us. We are truly sorry to hear about your recent experience with our product and services.
We strive to offer high-quality products and a seamless shopping experience, and it’s clear we fell short of your expectations. Regarding the fit and quality of the item, we take your concerns seriously and will review this internally to ensure we maintain our high standards.
As for the charges, we apologize for any inconvenience caused by the shipping insurance, shipping cost, and return fees. Our goal is to be transparent with our policies, but we understand that these charges can be frustrating. We're currently reviewing our policies to find ways to improve and better serve our customers.
Thank you for bringing this to our attention.
Stay away, HORRIBLE quality leggings and even worse customer service…
Ordered 3 pairs of leggings and within 3 months they all split in the bottom area. I emailed the company to let them know and said it was past the return period (which it was DAYS past their return period) and refused to do anything. Horrendous customer service, products don’t hold up and horrible quality. I have leggings from Amazon that have lasted years and these are triple the price and barely lasted 3 months. Stay away from this company, they clearly don’t value their customers.
Ryderwears response is a joke! It was 3 months and 4 days so if I would’ve called 4 days earlier it would’ve been different. lol. This company is a fraud and I’ll be sure ownership knows they have failed with customer service and quality.
May 31, 2024
Unprompted review
Reply from Ryderwear
Hi Gina,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience with our leggings and the inconvenience you faced with our customer service.
We strive to provide high-quality products and exceptional service, and it’s clear we fell short in this instance. Your experience is not reflective of our usual standards, and we apologize for any frustration this has caused.
Claims made after this 3-month period are difficult to verify due to factors like wear and tear, usage conditions, and environmental impact. These elements make it challenging to determine if an issue is a manufacturing defect or due to other reasons.
Thank you for bringing this to our attention. We appreciate your feedback and are committed to making improvements based on your experience.
A+ products AND customer service
A+ products AND customer service - i took a gamble and ended up with the wrong size of an item two weeks before the event I needed it for. The customer service people were SO helpful with swapping my return from a store credit to a refund as the return wasn’t going to be processed until after I would need to order the next size down. So prompt and helpful - really lovely customer experience!
May 22, 2024
Unprompted review
Reply from Ryderwear
Hey Sophie!!
Thank you for your review. We’re delighted to hear our team provided prompt and helpful service, ensuring you received the right size for your event. Your satisfaction is our priority, and we’re here for any future needs.
Best, The Ryderwer Team
I love your clothing but the length of…
I love your clothing but the length of the leggings seems to be made for 6 foot women
I love 7/8 length but a lot that i like don’t come in that.
May 21, 2024
Unprompted review
Reply from Ryderwear
Thank you for your feedback! We appreciate your love for our clothing. We’ll definitely take your comments about the leggings’ length into consideration. While we can’t promise immediate changes, customer feedback like yours helps us improve. If you have any other suggestions, feel free to share them with us!” 😊👖
SIZING is too small for certain items
Upon receiving this ltem it was not a true large size more a medium.
I believe more information on the sizing of this item should have been in the description.
When emailing Matt from Ryderwear he was not able to assist me on a return or an exchange and kept on referring to the policy’s.
I have lost all confidence in the Ryderwear sizing and will not purchase future items due to this poor experience.
May 16, 2024
Unprompted review
Reply from Ryderwear
Hi Risto,
We’re sorry to hear the size wasn’t right. We’re taking steps to improve our sizing guides. Your feedback is important, and we hope to provide a better experience in the future.
Best, Ryderwear Team
Material is not it
The marketing is great, but there's a reason they never take shots from the front – it gives you the worst camel toe ever, making it basically unwearable unless you hide below a huge shirt! Although the designs are cute, the material is thin, extremely rigid and way too expensive. You can get a premium brand for the same price.
May 18, 2024
Unprompted review
Reply from Ryderwear
Hi Lara, thank you for sharing your feedback. We're sorry to hear that our product didn't meet your expectations. We appreciate your comments on the design and marketing, and we understand your concerns about the fit and material. We're constantly working to improve our products, and your input is invaluable in helping us do so. If you'd like to discuss this further or have any suggestions, please reach out to our customer service team. We're here to help!
BAD SIZE GUIDE
Ordered a jacket online. I used their size guide and model to aid in purchase. The jackets arrived and not only was the brown online different to reality but the sizing was WAAAYYYYYY off. When I raised this with Ryderwear, the staff member was so patronising saying "I know picking a size can be really challenging" like I'm a moron, and not like their size guide was off. They would not allow me to return the item despite the sizing being faulty.
Edit to reply to Ryderwear’s comment below… the issue was NOT resolved. I’m still stuck with a jacket that was not as advertised and you haven’t reached out to me personally at all… you’ve just left a comment saying you have.
2nd edit - rather than actually reach out to me to resolve the issue, Ryderwear have now just removed their comment claiming that the issue was resolved. Amazing how quickly (3 mins) they can respond to a received email when it’s about this and not an order hey.
May 8, 2024
Unprompted review
Reply from Ryderwear
Hi Grace, thank you for sharing your experience with us. We're very sorry to hear about the issues you encountered with the sizing and colour of your jacket, and especially about the way your concerns were initially handled.
We appreciate your feedback on our size guide and product descriptions and are reviewing them to ensure better accuracy. We're also addressing your concerns about customer service to prevent similar experiences in the future.
Please don't hesitate to contact us. Your satisfaction is important to us. Thank you for your patience and understanding.
A very very bad service
A very very bad service, the lost my package and want returned just 40% !!!
Also, I spend tracking the order for a month and they just told me that the was a delay from the courrier, however until I asked for my money back they confirmed that it has been lost, my first order with them and a very bad experience.
May 11, 2024
Unprompted review
Reply from Ryderwear
Hi Vania, thank you for bringing this to our attention. We're very sorry to hear about your experience, and we want to resolve this for you as quickly as possible. Unfortunately, we couldn't find any record of your order in our system. Could you please reach out to us directly at support@ryderwear.com with your order details? This will help us investigate the issue and find a satisfactory solution for you. We appreciate your patience and look forward to assisting you.
Avoid them- Ordered shoes from them
Ordered shoes from them. No message or response from them for a week on shipping. I kept emailing and asking for cancellation of my order and then they said we shipped your order and can’t cancel. So stuck with them. Been ordering since 2019 but never had issues. They are going down the drain lately. Now they will blame their own clients and badmouth them. Terrible experience and company to deal with.
To make matter even worse they don’t even acknowledge the mistakes they make and blame it back on the very clients that made this company click. I was one of your very initial customers when you started back with Kai Greene as your brand ambassador. Keep messing up and blaming it back on customers. Fantastic work on whoever is running your customer satisfaction and interaction division. Day is not far…..
April 30, 2024
Unprompted review
Reply from Ryderwear
Hi Rajneet, thank you for your review. By the time you requested the cancellation of your order, it had already been dispatched. We offered you the option to return these which you did not take up.
Childish, unprofessional Behaviour
Whoever is in charge of the social media (Facebook) side of things needs a look into. A video was posted advertising leggings and somebody commented about how revealing the leggings are and that it seems these attract the wrong kind of attention. Ryderwear responded to that person with a despicable, offensive and honestly misogynistic hashtag #attentionisthenewcurrency I responded with a comment "Oh ew." As I found that remark offensive as a woman who works 2 physically exhausting jobs and ryderwear responded "Looks like you're just jealous!" Wow. So childish, this is a company who should conduct themselves with a certain level of professionalism. I replied that I was not jealous of anything and did not even mention a word about the woman in the video, my "ew" comment was about the gross hashtag implying that women should reveal their body to get what they want. After I said this... ryderwear then sneaky deleted their hashtag and commented something about how they don't care if I'm not a customer of theirs with cheeky emojis... imagine going back and forth in such an immature manner with the public on a business page. They then blocked me from the page which is great actually considering no amount of hiding their posts was stopping their constant advertisement of womens large, eroticised backsides in my newsfeed despite never even following ryderwear. I was given a pair of red ryderwear leggings 3 years ago and they were the worst quality ever. Cheap garbage. Definitely stick to LSKD and echt leggings.... they are outstanding quality every time and their online presence with customer service is highly respectful and kind to everybody. Responding with maturity and grace and de-escalation even when they get trolls in the comments. Ryderwear is a joke
May 5, 2024
Unprompted review
Reply from Ryderwear
Hi Lulu, thank you for your feedback. We're very sorry to hear about your negative experience with our social media interactions.
We are taking your comments seriously and will be reviewing our social media practices to ensure that all interactions are respectful and professional. Your experience highlights areas where we need to improve, and for that, we sincerely apologize.
Regarding the quality of our products, we are also sorry to hear about your dissatisfaction with the leggings you received. We always aim to provide high-quality products and a positive experience for all our customers.
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