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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the booking process as easy and efficient, appreciating the quick responses and helpful communication throughout. Many people found the service prompt and professional, making their overall experience smooth and pleasant from quotation to final booking. However, some customers also noted issues with the website, specifically mentioning problems accessing the dashboard. A few other people felt that the website could be improved with features like the ability to flag sites for later viewing.

What people talk about most

Booking process

Consumers find the booking process to be positive, highlighting its ease and efficiency. Many reviewers... See more

Response time

Customers had positive experiences with response times. Many reviewers were impressed with the prompt service... See more

Service

Customers consistently note positive experiences with service. Reviewers were impressed with the prompt... See more

User experience

Reviewers mention positive feedback about user experience. Customers found the platform easy to use and book,... See more

Website

Users describe ambiguous interactions with the website. Some customers found the site easy to navigate and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick and efficient feedback on my questions. Even went so far to double check something that i have missed. Really appreciated the assistance.

Rated 5 out of 5 stars

1. Correspondence and feedback on my booking was almost immediate 2. Follow up and reminders to confirm my booking 3. Transparency and a detailed description of my booking made so I know what I ca... See more

Company replied

Rated 5 out of 5 stars

Excellent service. As soon as our dates opened up I was sent a quote and was able to confirm our booking. Cannot thank Stefani enough

Company replied


Company details

  1. Holiday Accommodation Service

Written by the company

It's easy with SA-Venues.com. Our online travel guide gets you from A to B anywhere in South Africa. No fuss, no booking fees, simply deal directly with the venue. SA-Venues.com offers the choice of a huge variety of hotels and accommodation in South Africa. Find safaris and tours, and travel packages, for all budgets, all in one place. Whether you want luxury five star Cape Town hotels or an apartment in Pretoria, you'll find it here. Our accommodation options include everything from small hotels in South Africa through game lodges, inns, guest houses, B&Bs to self catering accommodation, caravan parks, guest farms, houseboats, camping sites and bush escapes. You'll find we've included the secluded and less obvious options too, like environmentally friendly getaways, spas, and pet-friendly and child-friendly locations. Everything you need to know about where you're going - 'must see' attractions, day tours, beaches, South Africa's 8 World Heritage sites, game and nature reserves, national parks, famous landmarks, national botanical gardens, wine estates, 18-hole golf courses


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

349 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

It was simple to use and allowed me to…

It was simple to use and allowed me to find affordable and decent accommodation. It was my first time using SA-Venues to book accommodation.

April 3, 2024
SA-Venues.com logo

Reply from SA-Venues.com

We are so pleased to hear that Chris! We hope to assist you with your future bookings :)

Rated 5 out of 5 stars

SAV Rocks!

easy, efficient, trustworthy

April 2, 2024
SA-Venues.com logo

Reply from SA-Venues.com

Thank you James :)

Rated 4 out of 5 stars

The response online was good but I…

The response online was good but I tried to call and haven't received any response.

April 1, 2024
SA-Venues.com logo

Reply from SA-Venues.com

Thanks for your review. Our offices are closed on the weekends and public holidays but we monitor the emails. I see that the booking agent on duty was in touch with you to answer your questions.

Rated 5 out of 5 stars

very friendly host

very friendly host, great location, nothing short of fantastic

March 4, 2024
SA-Venues.com logo

Reply from SA-Venues.com

Thank you for your review Albrecht.

Rated 5 out of 5 stars

Efficient

Easy to navigate and extremely prompt to respond and keep you informed.

February 1, 2024
SA-Venues.com logo

Reply from SA-Venues.com

Thank you for your Review :)

Rated 5 out of 5 stars

Excellent Service!

Response to my enquiry was swift and detailed. Pricing fair and discount given was unexpected and very appreciated. Payment process also easy. I would highly recommend booking all your holidays with SA venues!

February 1, 2024
SA-Venues.com logo

Reply from SA-Venues.com

Thank you so much Therese, we look forward to assisting you with your future holiday bookings.

Rated 4 out of 5 stars

A Bank needs to be quicker than a Travelling Tortoise !The delay of my payment via Absa to…

The delay of my payment via Absa to Standard Bank and eventually to SA Venues was a bit tense, because we booked on the spur of the moment, which was also a weekend, but all worked out eventually, and we had an amazing visit to the Travelling Tortoise. Thank you SA Venues

January 9, 2024
SA-Venues.com logo

Reply from SA-Venues.com

Thank you Gillian, I am glad it all worked out :)

Rated 3 out of 5 stars

1 room does not accommodate 4 people as indicated

We booked for a family of 4, the room indicated so on the SA venues website. The establishment website is non-functional, so we couldn't find more info.

The room can only accommodate 2 adults and 1 child of 6 years and below. There we were, 2 adults, a 15 year old, and a 6 year old. The sleeping arrangements were horrible, no privacy when bathing and using the loo. we couldn't even have an extra room as it was fully booked.

Other wise the establishment is a state of the art, modern, clean environment, and proper breakfast. The staff is generally friendly, especially Percy from the reception. Besides all the odds, he made us feel at home.

January 4, 2024

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