The SAA Reviews 

12,629
TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

this company won't allow me to cancel my annual subscription online. Since I don't live in the UK that means I have to make a long distance phone call. It's convenient to subscribe, but not clear... See more

Rated 5 out of 5 stars

Excellent choice of art materials at very reasonable prices often with added discount as well. Prompt picking and very secure packaging. First class service, well worth subscribing to the SAA, with th... See more

Rated 5 out of 5 stars

Joining SAA Thanks to my great watercolour art tutor; has completely revolutionised my Whole experience with art. I used to shop for Loads of art materials in a craft shop & was spending a Lot... See more

Company replied

Rated 5 out of 5 stars

The products for sale are generally very reasonable and delivery is always prompt and free. But the main advantage is the resources, the videos on demand are great and the magazine is an inspiration... See more

Company details

  1. Hobby Store

Written by the company

Are you an artist looking for art supplies and materials? For over two decades, the SAA has been recognised as the leading artists’ membership organisation that supports anyone wanting to develop their artistic streak. Whether you're a beginner or professional - explore the colourful world of the SAA and enjoy discounts on over 20,000 top quality, brand name, art products & supplies, and discover how our international community can help inspire you to try something new


Contact info

3.9

Great

TrustScore 4 out of 5

13K reviews

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3.9

All reviews

(12,629)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Vast choice of products for every skill.

I get a catalogue from SAA from time to time along with the paint magazine and I find it inspiring to see what people are doing and the catalogue shows a large variety of products and then going to the website shows many more to give you choices. I am a Mathew Palmer fan having watched programmes and videos so am apt to go to his selection first but the choice is vast and worth exploring.

January 4, 2023
The SAA logo

Reply from The SAA

Thank you for your lovely comments, We will get this passed onto the team and will be delighted to hear this.
Kind regards
The SAA

Rated 5 out of 5 stars

Fast, efficient prompt

Fast and efficient service with prompt delivery.

January 6, 2023
The SAA logo

Reply from The SAA

Good Morning Andrew,

Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Kind Regards,
SAA

Rated 5 out of 5 stars

Initially the wrong order was sent

Initially the wrong order was sent, but once queried SAA sent a replacement that arrived the next morning. First class service as udual

January 12, 2023
The SAA logo

Reply from The SAA

Hello,

thank you for your feedback and 5 star review, we really appreciate it.

Kind regards,
SAA

Rated 5 out of 5 stars

Very quick delivery

January 17, 2023
The SAA logo

Reply from The SAA

Good Morning Jerry,

Thank you for your kind review, we really appreciate it.

Kind regards
SAA Team

Rated 5 out of 5 stars

Good value and prompt delivery

As always, good value and prompt delivery. Membership has many benefits, but free delivery no matter the size of the order is a key benefit for me.

January 4, 2023
The SAA logo

Reply from The SAA

Thank you for your kind comments.
Kind regards The SAA

Rated 5 out of 5 stars

All good really.

As always the range and price of materials were good. The items all packaged carefully. Delivered next day as promised. Thanks.

January 18, 2023
The SAA logo

Reply from The SAA

Thank you for your kind comments.
Kind regards The SAA

Rated 5 out of 5 stars

Happy (as usual) !

I was very happy with my purchases, they were packed well but not over packed and I received them promptly as usual. They are all excellent quality and I am very happy.

January 10, 2023
The SAA logo

Reply from The SAA

Hello,

Thank your feedback we really appreciate it.

Kind regards,
SAA

Rated 5 out of 5 stars

A comprehensive catalogue

A very informative catalogue. Easy website to order goods, free P&P, the items arrive within a couple of days. Friendly and knowledgeable staff if it’s necessary to telephone.

January 9, 2023
The SAA logo

Reply from The SAA

Good Morning Sandra,

Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Kind Regards,
SAA

Rated 4 out of 5 stars

After Evri failed to deliver a parcel…

After Evri failed to deliver a parcel SAA sent another one. Apparently Evri have no local drivers for my area!

December 20, 2022
The SAA logo

Reply from The SAA

Thank you for your review, We are sorry to hear you have had issues with this carrier, Please don't hesitate to get in touch if you have any further issues with your orders, One of the team will be more than happy to assist.
Kind regards
The SAA

Rated 5 out of 5 stars

Very reliable.

I have placed orders with the SAA several times. The orders are processed quickly and I've never had to send anything back. Very reliable. Highly recommended.

January 16, 2023
The SAA logo

Reply from The SAA

Thank you for your kind comments.
Kind regards The SAA

Rated 5 out of 5 stars

The Society's online shop always…

The Society's online shop always process orders promptly and offer discounts to members.

January 9, 2023
The SAA logo

Reply from The SAA

Good Afternoon Brian,

Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Kind Regards,
SAA

Rated 5 out of 5 stars

Lovely community for all abilities.

I have been a member since 2012 and have always enjoyed all the things available on the SAA website, either shop or community. There is plenty of great information and opportunities to learn and grow. The members prices for the wide range of art supplies is a very valued feature that helps enormously. Over all a very good thing to be part of.

January 16, 2023
The SAA logo

Reply from The SAA

Thank you for your Kind comments and wonderful feedback.
The team will be delighted to see this review.
Kind regards
The SAA.

Rated 5 out of 5 stars

Sales team.

Helpful staff. Efficient. Prompt service. Always a pleasure to work with.

January 2, 2023
The SAA logo

Reply from The SAA

Thank you for your kind comments and positive feedback.
Kind regards,
The SAA.

Rated 5 out of 5 stars

Wunderbar

Excellent web site friendly staff great prices excellent range of products

January 10, 2023
The SAA logo

Reply from The SAA

Thank you for your kind comments.
Kind regards The SAA

Rated 4 out of 5 stars

Hello

Hello, I am very satisfied with the service I received from SAA, particularly from Hollie and Emma. There was a delivery issue with your delivery courier which I found frustrating but I felt Hollie and Emma did everything they could for me. I did eventually receive my parcel and am very happy with the products.

January 1, 2023
The SAA logo

Reply from The SAA

Good Afternoon Geri,

Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Kind Regards,
SAA

Rated 5 out of 5 stars

Quick service

Quick service, goods well packaged and great valu for money

January 14, 2023
The SAA logo

Reply from The SAA

Thank you for your kind comments.
Kind regards
The SAA.

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