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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting their excellent craftsmanship, durability, and impressive features. Many people are happy with the sabers' performance, sound effects, and overall design, finding them to be a worthy addition to their collection. However, some customers experienced issues with delivery, including delays, incorrect addresses, and damaged packaging. While some found customer service to be prompt and helpful, others reported slow responses, unaddressed questions, or a lack of clear communication regarding shipping and order status.

What people talk about most

Product

Clients share positive opinions on product quality and features. Many reviewers praise the robust... See more

Delivery service

Customers consistently note ambiguous experiences with delivery services. While some reviewers praise quick... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the products as top-notch, well-made,... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers praise the support team for being helpful,... See more

Order

Reviewers mention ambiguous feedback about order experiences. Some customers report positive interactions,... See more

Based on these reviews

Rated 4 out of 5 stars

Got a mystery box pack and managed to damage two of the cores during assembly. The company shipped out replacements without charge in reasonably good time, and were open and clear in communication.... See more

Rated 4 out of 5 stars

Overview of my experience: Ordered the First Steps lightsaber, while tracking was very vague, I received it within 3 weeks and was very happy with it despite one issue, the motion sensor was too sens... See more

Rated 4 out of 5 stars

The saber is good quality, but the shipping process and customer service is a bit of a hassle. I asked what safety features are included with the battery/charging (if a protection circuit was part of... See more

Rated 4 out of 5 stars

I just wish they'd used FedEx or something instead of Canada post cause how can the website say 3 business days if Canada post are on strike, maybe don't state 3 business days if you're using Canada p... See more


Company details

  1. #7 of 8 best companies in Collectibles Store
  2. #1 of 1 best companies in Toy Manufacturer

Written by the company

The best lightsabers in the Galaxy! When I got my first saber I thought it was just way too cool to be kept for myself and wanted to see how I could share it with others. Thus, Saber X is born. A Canadian based business making their way through the universe one Star Wars experience at a time. I truly hope you love our sabers as much as we do, we certainly love sharing them with you!


Contact info

3.8

Great

TrustScore 4 out of 5

154 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 58% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery from overseas

I purchased the fire blade and it arrived under two weeks. Usually something like that going through customs takes a month to a month and a half. I’m impressed with the speed of delivery.

July 15, 2024
Rated 5 out of 5 stars

Awesome Lightsabers

I really enjoy the light sabers that I bought. They are exactly as described. I found the instructions confusing, but once I got the hang of it (after the initial setup) it was fine. The baselit version is very light in comparison to the xenopixel one, so be careful swinging it around or your mom might get angry.

I would recommend SaberX to anyone I know.

June 6, 2024
Rated 5 out of 5 stars

Bought 2 sabers Sabine 1 and Star…

Bought 2 sabers Sabine 1 and Star Killer. Both are amazing. I had an issue with the electronic for the Sabine. They sent me quickly a new electronic part. Which worked really well. Customer service answers within a day.

July 6, 2024
Unprompted review
Rated 5 out of 5 stars

They went above and beyond for a first…

They went above and beyond for a first time customer. I'm so very appreciative of it and would highly recommended Saber X.

July 29, 2024
Unprompted review
Saberx logo

Reply from Saberx

Thank you so much William. We love our customers as much as we love our sabers and we are happy it shows!

May the Force be with you!

Rated 5 out of 5 stars

Must-have for saber lovers

I had such a great experience buying a saber from Saber X. I bought my sister a Padawan saber for her sweet 16 and she loved it! Great product, and even better customer service. They are very nice people who will do whatever they can to help their clients. I hope to see them opening a full store in the future.

June 29, 2024
Unprompted review
Rated 1 out of 5 stars
Saberx logo

Reply from Saberx

Hello there, we are so sorry to hear you are having difficulties with your saber! Rest assured, all our sabers have a 1 year warranty and our support staff will be happy to repair or replace your saber. Please contact support@saberx.ca with your order number or reciept and they will be more than happy to assist you. And again apologies for any inconveniences. May the Force be with you!

Rated 4 out of 5 stars

Need some improvement

Base is great but saber part should have more screws to secure it better

May 8, 2024
Saberx logo

Reply from Saberx

Thank you for your feedback regarding the saber's design. We’re pleased to hear that you’re happy with your hilt, and we appreciate your suggestion about adding more screws for better security.

Your input is incredibly valuable, and our team will review this aspect of the design to explore potential improvements. We are committed to continuously enhancing our products to provide the best experience for our customers.

If you have any additional insights or suggestions, we’d love to hear them. Thank you for helping us improve!

May the Force be with you!

Rated 5 out of 5 stars

The sabers are of great quality

The sabers are of great quality. Loved them. Only 1 small not problem that is in no way a deal breaker, is that I ordered the count dooku saber and the instructions on the saber were not too clear in the base manual so I had to do some small lookup on google to find it's charging port. Other than that the quality itself far surpassed my expectations. Overall super happy with purchase.

April 7, 2024
Rated 5 out of 5 stars

More pleasant than a Senator from Naboo

Customer service were direct and helpful but most importantly our lightsabers were high quality and well-constructed. Even though we got the less expensive options they are miles better than the officially licensed Disney/Hasbro products. Only weakness is the sound quality but for the price, we really couldn't ask for more. LOVE our sabers

March 20, 2024
Rated 5 out of 5 stars

Great service !

Great service !
There was an issue with my shipping and payment and their team promptly corrected the issue and fixed my order.
Positively light side guys ;)

January 12, 2024

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