Got a mystery box pack and managed to damage two of the cores during assembly. The company shipped out replacements without charge in reasonably good time, and were open and clear in communication.... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Overview of my experience: Ordered the First Steps lightsaber, while tracking was very vague, I received it within 3 weeks and was very happy with it despite one issue, the motion sensor was too sens... See more
The saber is good quality, but the shipping process and customer service is a bit of a hassle. I asked what safety features are included with the battery/charging (if a protection circuit was part of... See more
I just wish they'd used FedEx or something instead of Canada post cause how can the website say 3 business days if Canada post are on strike, maybe don't state 3 business days if you're using Canada p... See more
Company details
- #7 of 8 best companies in Collectibles Store
- #1 of 1 best companies in Toy Manufacturer
Written by the company
The best lightsabers in the Galaxy! When I got my first saber I thought it was just way too cool to be kept for myself and wanted to see how I could share it with others. Thus, Saber X is born. A Canadian based business making their way through the universe one Star Wars experience at a time. I truly hope you love our sabers as much as we do, we certainly love sharing them with you!
Contact info
4710 Rue St. Ambroise Suite 301, H4C 2C7, Montreal, Canada
- 1-877-346-9936
- info@saberx.ca
- saberx.ca
3.8
Great
154 reviews
Replied to 58% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
William for the win
J'ai reçu un produit endommager lors du transport et un item manquant mais en contactant le support on a pu corriger la situation , bon service malgrés tout.
December 29, 2023
Excellent produit
Excellent produit, très belle finition, très réaliste, prix concurrentiel, excellent service à la clientèle
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excellent product, very nice finish, really realistic, competitive price, excellent costumer service
January 15, 2024
Unprompted review
5 stars
I have 4 sabers from you guys and they are all perfect.
Great selection and very quick shipping.
December 14, 2023
The package arrived a little bit after…
The package arrived a little bit after it’s original predicted date, but that was definitely on the DHL side of things, and still came earlier than I originally expected! Great quality, beautiful balance, and made for a great Christmas gift!
December 1, 2023
I love this Saber!
Bought this for my son, who was going to purchase one from Galaxy’s Edge. Unfortunately we couldn’t get a reservation for that day, and bought this one instead. Certainly not disappointed! This saber is as good a quality, and has more features. My son loves it. Probably buying another in the near future.
November 24, 2023
These guys have been great
These guys have been great. Met them at a Comic con expo, bought from them there and bought online again and just amazing!
October 23, 2023
Very good customer service
Insanely good customer service, answered all my questions and once I got the saber I ordered, it was everything I wanted.
September 28, 2023
Great company
Great company, great product. Just one thing: the rebates, don't forget to use them! I Purchased a light saber and forgot to use the rebate for the second one I purchased after ...
August 29, 2023
Great saber bad battery life
Saber blade and hilt great colors and all but battery life not good end up charging every 15- 20 mins of use
August 7, 2023
Reply from Saberx
Hello there! We are very sorry to hear that the battery life is giving you issues. Typical battery life is between 2-4 hours depending on the type of usage, so a battery that is only lasting for 20 minutes would certainly be under warranty! We will be more than happy to fix this problem for you if you would kindly contact us at support@saberx.ca
Great experience
Childhood dream came true. Not too heavy to twirl.
Sound and color make it a realistic experience. Can connect to the app any time. Truly wonderful product.
June 28, 2023
Great service and amazing quality
Great service! Their's a great choice of sabers. The delivery was quick. The neopixel Obiwan saber I chose is awesome and is great. The only thing I find a little hard to get used to is there's only one button for all options
April 4, 2023
Very good customer service
Very good customer service, the lightsaber is absolutely great! Lots of fun. The team there answered my questions quickly and promptly.
April 8, 2023
Good product
March 2, 2023
My daughter and I are really enjoying…
My daughter and I are really enjoying our new sabers. The customer support was great. We got every question we had asked answered promptly and politely with an affective solution.
March 2, 2023
Love it!
I really love my lightsaber and the costumer service is excellent! Would surely buy from them again
January 1, 2023
Unprompted review
Doesn't get any better, but they will find a way.... In a galaxy far far away...
I am very impressed with the quality of the lightsabers. From the finishing details to the almost indestructible blades (no trees were injured during the testing of the blades, or so I am told). I look forward to many more purchases and interactions. Thank you!
January 29, 2023
Reply from Saberx
Thanks so much for the kind review! So happy we can share our sabers with the galaxy and great folks like you!
I had a great experience
I had a great experience. What you see is what you get, so I am very happy with my purchase. Great quality saber.
December 1, 2022
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