Very responsive. I wanted to book somewhat of a last minute safari trip. There were so many places that didn't have accommodations available. I contacted Safari.com and they were able to provide me... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I booked a safari through Safari.com and had a great experience overall—definitely a 5-star process for us. There was a little back-and-forth at the beginning, which was probably just part of me ga... See more
Company replied
We are living abroad in Australia, heading on a last minute trip to South Africa. We reached out to Safari.com and were allocated Nerine Du Plessis as our consultant. Nerine was so great in helping us... See more
If you are looking to book a safari in South Africa look no further!!!! The experience from start to finish was incredible. Customer service was faultless. Leigh-Ann looked after us so incredibly well... See more
Company replied
Company details
Written by the company
Why can't the experience of a lifetime be effortless to plan? At Safari.com, we handle every detail to ensure your journey is seamless and memorable. Share your details and an expert will reach out to assist you.
Full Service At No Additional Cost and Best Price Guarantee
Africa's Leading Safari Company 2024 & 2025. One dedicated specialist, complimentary travel insurance, and no markup on lodge rates.
Winner of Africa's Leading Safari Company at the World Travel Awards in 2024 and 2025, SAFARI.COM has been trusted by over 59,000 travellers since 2006.
Here's why:
Your own dedicated safari specialist stays with you from your very first enquiry through to your return home. One point of contact who knows your trip inside out, before, during, and after your safari.
You pay the same rates as booking directly with the lodges. We earn our income from commissions paid to us by our suppliers, which means our expert advice and fully tailor-made itineraries cost you nothing extra. Should you find a better like-for-like rate, we will match it.
Every new booking includes complimentary travel insurance with up to $5,000 in cancellation cover and $2 million in medical protection.
Our service covers everything: accommodation, flights, transfers, car hire, activities and any extras.
Contact info
Watershed, 17 Dock Road, Victoria & Alfred Waterfront, Cape Town, 8002, Cape Town, South Africa
- +1 888 SAFARIS
- helpmeplan@safari.com
- safari.com
4.9
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
No insurance cover as advertised
No insurance cover as advertised
Poor customer service
Won’t be booking with again
February 19, 2026
Reply from SAFARI.COM
Hi there,
Thank you for flagging this, and sincere apologies for the worry. We identified that your completed booking form had not been picked up on our side, which delayed sending through your insurance documentation.
Your dedicated consultant will be reaching out to you directly today with your full policy details. If you would like to get in touch with us sooner, please do not hesitate to email us on helpmeplan@safari.com or call 1-888-723-2747.
We want to make sure everything is in perfect order well ahead of your trip.
Kind Regards,
The Safari.com Team
Denise Heemro is wonderful to work with…
Denise Heemro is wonderful to work with and we appreciated all of her efforts. Highly recommend!!
March 4, 2026
Unprompted review
Reply from SAFARI.COM
Pat, I truly appreciate your kind feedback. It has been a pleasure assisting with your safari plans, and I’m thrilled that your African adventure is just around the corner. There’s nothing quite like being out in the bush as the day begins, with wildlife starting to stir and the landscape coming to life. I hope your journey is filled with unforgettable sightings and special moments.
Easy Booking!
From the moment I reached out, Anja was so helpful. She answered all my questions and created a 2 night trip for us in Sanbona that we cannot wait to go on! Everything was easy to understand and Anja was so attentive and answered all our questions. I highly recommend you book through Safari.com!
March 3, 2026
Reply from SAFARI.COM
Hi Laura, I’m so glad I could help make planning your getaway to the Sanbona area simple and clear. It was a pleasure answering your questions and tailoring the perfect two-night safari, and I can’t wait for you to soak up those early morning game drives in the reserve.
Anja
SAFARI.COM
Reply from SAFARI.COM
Thank you for your kind words, we’re so pleased you found everything efficient and helpful. We can’t wait for you to experience your African safari adventure.
The SAFARI.COM Team
Kapama River Lodge
Kapama River Lodge. The lodge was beautiful, the guides and staff were first class, and I was mesmerized by the sights I got to see on the safaris. Just absolutely beautiful trip. Safari.com made the process effortless.
April 2, 2025
Reply from SAFARI.COM
Hi Jason, thank you for the wonderful feedback, we are so pleased Safari.com could make everything feel effortless. It’s fantastic to hear how much you enjoyed the Kruger area and those twice-daily game drives with expert guides.
The SAFARI.COM Team
Working with Anja has made this…
Working with Anja has made this experience so easy. They are very informative, nice get back to very quickly.
January 21, 2026
Unprompted review
Reply from SAFARI.COM
Hi Charlena, thank you for your kind words. I’m so glad I’ve been able to make the planning feel easy and keep everything clear and quick for you. You have such a special safari ahead in the Masai Mara, and flying into the bush by light aircraft is an unforgettable start. If you capture any great moments out there, I’d love to see your photos and we may even share a few on our socials.
Anja, SAFARI.COM
Headed to Sanbona!
I booked through safari[dot]com for a 2 night safari to Sanbona reserve with the assistance of Monique Plaatjies, who was very helpful in clarifying information. What I appreciated most was her quick replies on WhatsApp to all my questions. Her reliability was reassuring!
March 3, 2026
Unprompted review
Reply from SAFARI.COM
Hi Jae Song, I’m so glad I could help make planning your Sanbona reserve safari feel clear and reassuring, and I’m pleased the quick WhatsApp updates made things easy. You have some fantastic wildlife viewing ahead, especially heading out on those daily nature drives. Wishing you an unforgettable adventure filled with incredible sightings, peaceful moments in nature, and memories that will last a lifetime.
Monique, SAFARI.COM
IZANNE our booking consultant made the…
IZANNE our booking consultant made the booking process easy and was very helpful. Nothing was to much trouble and she was very prompt with anything we requested. Also big shout out to Bonnie as well. Sorry to hear she got sick. Hope she is on the mend now. Thanks again.
February 27, 2026
Reply from SAFARI.COM
Hi Steve, thank you for your kind words, I’m so pleased I could make the booking process easy and be on hand with anything you needed. Bonnie will really appreciate the shout out too, and I’ll be sure to pass on your well wishes. I can’t wait for you to experience your African safari adventure, especially those first game drives out in the bush. If you snap any great photos on the trip, I’d love to see them.
Izanne
SAFARI.COM
Anja Meyer was awesome to work with.
March 2, 2026
Unprompted review
Reply from SAFARI.COM
Hi Kathi, thank you for the kind words. I’m so pleased I could help you plan your upcoming African safari adventure, and I can’t wait for you to experience those early morning game drives out in the bush. If you snap any great photos on the trip, I’d love to see them.
Anja Meyer
SAFARI.COM
Book your trip with Mel at Safari.com!
I had the most amazing experience with Mel helping to plan the trip of a lifetime for us to Africa! I had struggled to get responses or clear advice from several other travel agencies and was trying to piece together an itinerary myself. Mel was a breath of fresh air, promptly offering to help plan our entire trip. We had a full itinerary mapped out within a day, which we requested some tweaks to and these were easily accommodated. And Mel reassured us and put our concerns around safety and comfort at bay with her incredible first hand knowledge of the destinations.
February 28, 2026
Unprompted review
Reply from SAFARI.COM
Hi Hayden, thank you for the lovely review. I’m so pleased I could help pull everything together quickly and put your mind at ease with clear, first-hand guidance as you plan your time in Cape Town, the Winelands, Victoria Falls, the Kruger area and Rwanda. I think you’re really going to love the guided visit to Victoria Falls, it’s one of those places that still stops you in your tracks.
Mel, SAFARI.COM
Fantastic experience booking our 4 day…
Fantastic experience booking our 4 day safari. Leigh-Ann was fantastic. Super quick responses, all the info I asked for. Honestly felt like nothing was too much trouble.
March 1, 2026
Reply from SAFARI.COM
Suzanne, thank you so much for the kind words. I’m really glad I could make booking your 4-day African safari adventure feel easy and that you had everything you needed quickly. I can’t wait for you to experience those early morning game drives out in the bush. If you snap any great photos on the trip, I’d love to see them.
Leigh-Ann, SAFARI.COM
Stress-Free Booking
I had a great experience booking through Safari.com. The team provided exceptional support to ensure every detail of my travel was covered, and I felt fully accommodated despite being in different time zones. Their expertise and professionalism gave me complete confidence in my travel plans. I highly recommend them to anyone looking for a truly stress-free booking experience!
February 17, 2026
Unprompted review
Reply from SAFARI.COM
Hi Bahia, thank you for the wonderful feedback. We are so glad our team could make the planning feel easy and fully supported across time zones. You have an incredible safari ahead at Sanbona, and we think you’ll love heading out on game drives each day with plenty of time to soak up the wilderness. If you capture any great moments out there, please send your photos through, we’d love to see them and share a few on our socials.
The SAFARI.COM Team
So far safari.com has been flawless
So far safari.com has been flawless. They are treating us really well and made everything 100x easier.
February 28, 2026
Unprompted review
Reply from SAFARI.COM
Hi Xavier, thanks so much for the lovely feedback, we're really glad we’ve been able to make everything feel easy and well looked after. Mauritius is going to be a treat, especially that white sand and lagoon time with those unforgettable sunsets.
The SAFARI.COM Team
Excellent service so far and looking forward to the the 4 day trip
I had my doubts at the start but the service provided by Zene from Safari was nothing short of amazing. Thank you
February 18, 2026
Unprompted review
Reply from SAFARI.COM
Hi Bert, I’m so glad I could help and that you’re feeling excited about your upcoming African safari adventure. A four-day safari is the perfect taste of the bush, and I can’t wait for you to experience those early morning game drives and everything they bring.
Zene, SAFARI.COM
Loved that it was quick and easy
Loved that it was quick and easy via WhatsApp! Super helpful to talk with a live person and have it curated to my group.
February 3, 2026
Unprompted review
Reply from SAFARI.COM
McKenna, thank you for the lovely feedback! We are so glad WhatsApp made the planning quick and easy while still feeling personal. You have an incredible trip ahead, and we think you’ll especially love getting out on a game drive in Chobe to see those big elephant herds. If you capture any great moments out there, please do send a few photos our way.
The SAFARI.COM Team
I loved everything about the…
I loved everything about the experience! Very good overall, staff very nice !
January 1, 2026
Unprompted review
Reply from SAFARI.COM
Justine, thank you for the lovely feedback, we are so glad you’ve enjoyed the experience so far! We can’t wait for you to get out on safari and soak up those early morning game drives in the bush. If you snap any great photos on your African safari adventure, we'd love to see them, and we may share a few on our socials.
The SAFARI.COM Team
If you are truly looking for a 5*…
If you are truly looking for a 5* personalized, 24/7 service, you MUST contact Leigh-Ann! This is our 1st experience with Safari.com where we will be celebrating my wife's 50th (oh sorry, her 40th!) at the Kruger National Park, next, our 25th Wedding Anniversary in Tanzania!
February 26, 2026
Unprompted review
Reply from SAFARI.COM
Nick, thank you so much for your kind words. I’m thrilled to be helping you plan these special celebrations, and I can’t wait for you to experience the Kruger area, especially those early morning game drives when the bush is at its most active. Wishing you an unforgettable safari!
Leigh-Ann
SAFARI.COM
Great company to use to create custom tour
Leigh-Ann put together a customized tour of victoria falls that took care of everthing from our arrival in Johannesburg to arrival in Cape Town to meet our cruise. Pricing was very reasonable. Would highly recommend.
February 25, 2026
Reply from SAFARI.COM
Thank you so much for your kind words. I’m really pleased I could help tailor your Victoria Falls journey and keep everything feeling seamless and good value. The views and atmosphere around the Falls are something special, and I can’t wait for you to experience it in person! If you snap any great photos out there, I’d love to see them, feel free to send them my way.
Leigh-Ann
SAFARI.COM
Outstanding!
The advice and service we’ve received has been outstanding. I particularly enjoyed the kind, courteous and thoughtful guidance
February 24, 2026
Unprompted review
Reply from SAFARI.COM
Sandy, thank you so much for your lovely review, we are really pleased the guidance and service have felt so thoughtful and supportive. Your African safari adventure is getting close, and we can’t wait for you to experience those early-morning game drives when the bush is at its most magical. If you snap any great photos out there, we'd love to see them, and we may even share a few on our socials.
The SAFARI.COM Team
Excellent Customer Service
Darren was extremely helpful and patient as our trip dates and budget needed to be adjusted during the planning process.
February 18, 2026
Reply from SAFARI.COM
Thank you for your kind words and for your patience while we fine-tuned the dates and budget. I am really pleased I could help shape a safari that feels right for you, and I cannot wait for you to experience those unforgettable game drives on your African safari adventure.
Darren, SAFARI.COM
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