They gave us wrong information. That we only needed to pay 2999 and the 1st month of internet is sorted. Two months in, they disconnect our internet(yet it was paid for) and said we have a balance. It... See more
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See what reviewers are saying
Safaricom claims to be Kenya’s leading network, but when it comes to mobile data, it is hands down the worst. The connection is unreliable, speeds are frustratingly slow, and the data bundles vani... See more
I had a great experience. Living abroad in theU.k but safaricom never disappoints. Have made a call few minutes ago and was served by a lady by name GRACE and it was in the late night and she served m... See more
I had one of the worst experience with Safaricom. I travelled out of the country for 5 weeks and I was put offline for 4 weeks as they couldn’t activate my esim. Added to woes the physical sim line al... See more
Company details
Information provided by various external sources
Your direct line to Safaricom Customer Care. For all your queries and support issues, like this page and talk to us. We are online 24/7 to serve you.
Contact info
Nairobi, Kenya
- safaricom.co.ke
1.7
Bad
94 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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This company is very corrupt it has…
This company is very corrupt it has been a major money loss I suggest other networks if u want a good and fast service
August 14, 2021
Unprompted review
Its a great company
July 22, 2021
Unprompted review
Safaricom is one of the most innovative…
Safaricom is one of the most innovative companies with an outstanding performance. Facilities like mpesa has revolutionized the money market segment in a way never seen before, It has a wonderful customer service that is available and reliable 24/7.
Safaricom for a better life.
April 25, 2021
Unprompted review
great service the best in Kenya
March 29, 2021
Unprompted review
I love the way it's easy to make calls…
I love the way it's easy to make calls and the internet connection is really good, thank you very much.
January 14, 2021
Unprompted review
Safaricom is the best in Kenya
Safaricom is the best in Kenya, very reliable and even more better services. Internet bundles are very first and at affordable charges. I can only ask if you could increase the tubonge minutes eg Ksh 10 for 60 or more minutes for 24hrs. #Twaweza
October 13, 2020
Unprompted review
It's the best telecommunications company
August 23, 2020
Unprompted review
This is the most outstanding company…
This is the most outstanding company especially this time of COVID-19 pandemic in terms of helping the society through lowering their (M-PESA) costs and passing important information on this pandemic. Through its efforts I greatly thank the company for touching peoples hearts. #Twaweza
May 20, 2020
Unprompted review
Great customer service
Great customer service, affordable data and call rates together with wide coverage.
Mpesa simply the most convenient way to pay for services in kenya.
May 18, 2019
Unprompted review
Did you know that Safaricom is a kenyan…
Did you know that Safaricom is a kenyan communication company. Its was the first to introduce mobile money transfer in the whole world.
November 2, 2018
Unprompted review
SAFCOM STEALS FROM THE VERY PEOPLE IT…
SAFCOM STEALS FROM THE VERY PEOPLE IT SERVES THROUGH MARGINS THAT WOLDN'T BE LEGAL IN ANY DEVELOPED COUNTRY.
July 21, 2018
Unprompted review
Remember Google's motto used to be…
Remember Google's motto used to be "Don't Be Evil"? Well, for Safaricom it's like they went the extreme opposite with it.
July 12, 2018
Unprompted review
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