Safe & Sound Inc Reviews 

143
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I purchased an Arcam AV 41, which is a great-sounding unit but has some quirks. It's not very intuitive and hard to learn. I cannot say enough about Safe and Sound out of the Boston area. The staff... See more

Rated 5 out of 5 stars

I've been doing business with Safe & Sound for years. I've purchased everything from remote car starters to complete home entertainment systems and have always been 100% satisfied. Their prices are g... See more

Rated 5 out of 5 stars

Ordered an open box Nad M33. It was a late night impulse buy for a nice price. Product was shipped first thing the next morning and arrived in a few days, well packaged in all original packaging no le... See more

Rated 5 out of 5 stars

You never really know what type of customer service you'll get from a company when ordering online. I can attest that Safe & Sound is simply exceptional. I order two fairly pricey Def Tech speakers.... See more

Company details

  1. Hi-fi shop
  2. Electronics Store

Information provided by various external sources

For the past 31 years, Safe and Sound has been providing customers with quality products and service. We began as a small stereo shop and now we have transformed into a company well-versed in popular, trending home theater systems and speakers. While our store has changed physically, and our customer base has grown exponentially, aided by the advent of the internet, we have not lost focus of the traditional methods of business ethics that have been the foundation of our growing company. We deliver service which is, and has always been, friendly, honest, and personal. At Safe and Sound, we don't just gain a customer, we gain a life long relationship. On a daily basis, we communicate with previous customers on a first name basis. As years go by, they won't necessarily remember the product model number they purchased from us or the price they paid. However, They will remember the exceptional service they received. We remember our customers by name and the speaker systems they purchased. This personalization allows our customers to feel comfortable giving us a call for any and all support related concerns or questions. When a customer has a positive experience with us, along with strengthening our reputation, it resonates with the brands we sell. We design Home Theater and car stereo systems for customers with passion. The same passion we had when we designed a similar speaker system for our own home or car, Having 100% belief in every brand we sell makes this passion come naturally. Celebrating over 31 years in business, we are very fortunate and grateful for our company's past, how we have evolved to the present, and more importantly we are enthusiastic and motivated to grow our company further. Whether you are a new or returning customer, we look forward to serving you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

143 reviews

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4.9

All reviews

(143)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding

Great prices, fast service and if they don't have it will get it. You can save on name brand quality products.

June 9, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent pricing, fast shipping!!

I have a Denon Blu-ray Universal DVD player ( DBT-3313UDCI). Unfortunately, just after the manufacturer's warranty expired, the laser disc reader (that reads DVDs) stop working. The replacement laser was approximately $350 with another $200 for labor. Because I was happy with the make and model of the player, I called Safe & Sound to inquire about purchasing a new unit. I had NOT purchased the original unit from Safe & Sound. I was given an excellent price for a new unit that was only slightly more that repairing my current unit. No Brainer!! I placed the order and the new unit arrived "safe & sound" on my doorstep in a about 3 business days!! Thank you Safe & Sound for a very pleasant and smooth transaction!! My next AV purchase will come from you!

Brian
Atlanta, Georgia

June 7, 2014
Unprompted review
Rated 5 out of 5 stars

This is your go-to for A/V equipment!

When purchasing items such as audio/video equipment, I can spent countless hours looking for the best deal possible. Once I achieve that, I could care less about customer service. But it's truly a win-win and a breath of fresh air when you get the best price and outstanding customer service. That was my experience with Dave and Safe & Sound Inc. On top of that, I know very little about audio/video setup and installation and Dave has instilled confidence that I can handle this myself. I've already recommended Safe and Sound to friends and family.

June 3, 2014
Unprompted review
Rated 5 out of 5 stars

I wish all companies were like this!

Ordering from this company was a great pleasure. Their staff is super friendly and knowledgeable and they educated me. They responded to ALL my emails immediately even on weekends. They are a small family business and no wonder they have been around for so long!

June 2, 2014
Unprompted review
Rated 5 out of 5 stars

INCREDIBLY Quality and Service Minded Higher-End Audio/Vid Store

As a DENON dealer, they obviously know how BEST to represent that company's products. The people @ Safe & Sound were VERY knowledgeable on the telephone, and took all the time I (!) needed for me to best understand what they were recommending.
The BEST part is they were/are personable, kinda like they are inviting you to become a member of their Happy Family of Satisfied Customers and Employees, both.

To say they BESTED (by a LONG shot) all of the other dealers I have spoken with,
is an understatement. Let me simply summarize by stating you CANNOT purchase a DENON unit for less elsewhere.

And shipping ? Prompt and they DOUBLE BOX !! How rare is that today ? !!!

Satisfaction, Knowledge, Trustworthiness, First Class Service and Super Service and Pricing - What more could anyone ever want ? !

I am VERY happy I discovered Safe & Sound and will gladly return for many more purchases.

Sincere Best Wishes, Mikey On The Lake, Greensboro (Lake Oconee) GA

May 31, 2014
Unprompted review
Rated 5 out of 5 stars

**Great selection and pricing**

Safeandsoundhq.com had a wide variety of Polk speakers and a denon receiver that I was interested. Gary helped me on the chat service and designed my theater/ house system with me. He was very friendly and knowledgeable. I was able to save a ton of money by purchasing some open box items that were available. I will be back for future purchases.

May 30, 2014
Unprompted review
Rated 5 out of 5 stars

Phenomenal

I'm so happy I came across this company. Michael helped me design my system from the ground up. I received my order fast, they have everything in stock that I needed and even special ordered the subwoofer I wanted. 5 stars and a short review for this company is the least I could do especially after all of the help and support I received from them. Thanks again Michael.

May 24, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and great pricing!

I made my 1st purchase from Safe and Sound a few years ago. I was given very knowledgeable advice and guidance for the theater room I was looking to build. I was extremely satisfied with the entire process that I came back for round 2. I am now working on a new project of building a man cave. I received the same excellent customer service and pricing was unbeatable. Looking forward to future projects that I will have and will definitely refer a friend.

May 15, 2014
Unprompted review
Rated 5 out of 5 stars

Very Pleasant to talk to by phone

Before my order, I had very little knowledge of home theater speakers and the terminology that goes with it. I am SO glad I found these guys, they are extremely pleasant to talk to and, most importantly, they lead me in the right direction and I am currently very happy with my final purchase. If I had purchased elsewhere, who knows what I would of ordered and how it would work out. Bottom line is I got a great deal and learned a lot as well!

May 15, 2014
Unprompted review
Rated 5 out of 5 stars

Good deals!

My fiancé and I just finished building our house and had room for tons of speakers thanks to our contractors. We saved hundreds of dollars thanks to the open box specials on their website and free shipping. Exceptional service from the customer service rep who helped us design the systems for our house. Thank you :) Sharon & Jim

April 9, 2014
Unprompted review
Rated 5 out of 5 stars

These guys are great!

I was on a very demanding time schedule and with the help of safe and sound, I was able to get my new construction home theater and whole house audio done and in time. They hav tremendous knowledge of what they sell and are very easy to talk to, and available at all times, even Sundays! Now I just need to hide the bill from my wife!

April 4, 2014
Unprompted review
Rated 5 out of 5 stars

Knowledgeably, Friendly, Personable Service

I purchased my entire home theater through these guys and they helped me custom design the system from top to bottom. They are extremely knowledgeable and their live chat operator is an actual employee who understands all the products. You just don't this type of personalized attention from a big retail store.

March 25, 2014
Unprompted review
Rated 5 out of 5 stars

Fantastic Family owned Business!

I ordered my entire home theater system from safe and sound and I have to say how pleased i am to have been able to deal with such a great company. Mike & Dave helped me design an awesome system. Safe and sound offered me professional and personalized service you don't get everywhere you shop. Great package pricing and fast shipping.

Thank you guys so much for everything, I am a customer for life.

March 24, 2014
Unprompted review
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