Safe and Sound Essex  Reviews 

258
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and knowledgeable staff for taking the extra time to thoroughly explain every installed system. People note that technicians are polite, helpful, and ensure that the overall installation process is smooth from start to finish. Some people also felt that appointments were handled efficiently, with quick and tidy work leaving vehicles secure and operational. Reviewers consistently highlight the prompt arrival of engineers and the seamless scheduling process for all necessary security upgrades. Consumers strongly recommend these reliable services to anyone looking for effective vehicle protection and dedicated professional support.

What people talk about most

Service

People report positive experiences with service, noting that staff members are polite, helpful, and arrive on... See more

Staff

Reviewers highlight positive aspects of staff, describing the technicians as extremely polite, punctual, and... See more

User experience

Clients share positive opinions on user experience, highlighting how technicians are prompt, polite, and take... See more

Reviews shaping this summary

Rated 5 out of 5 stars

’ve been to Safe and Sound several times and every experience has been excellent. The team are professional, friendly and always go the extra mile. Luca is particularly polite and informative. My car... See more

Rated 5 out of 5 stars

The whole experience was amazing. From first enquiry to ordering and then fitting of Ghost 2 immobiliser and tracker. Everything went perfectly. The engineer who fitted it, Luca, did a clean, quic... See more

Rated 5 out of 5 stars

Safe & Sound was recommended by a friend and justifiably so. From booking right through to completion of the installation of a Scorpion immobiliser in my car, the company has been totally profession... See more

Rated 5 out of 5 stars

From the initial enquiry to the installation everything was very efficient and easy. Lee was really helpful booking me in and answering all my questions. Luca was a fountain of knowledge and installed... See more


Company details

  1. Car Security System Installer
  2. also in
  3. Applicant Tracking System
  4. Car Alarm Supplier
  5. Car Equipment Accessories Store
  6. GPS Supplier
  7. Telematics Service

Written by the company

Safe and Sound is a family run car audio and security business with installers Nationwide. Lee has been in the automotive electronics industry for over 30 years and has attained a wealth of knowledge and experience that other companies may struggle to offer. We pride ourselves on being the only company in Essex who is a premium dealer for Clifford and Viper car security products. We also count ourselves as a leading vehicle tracking specialist in our industry offering leading vehicle tracking for private individuals and businesses throughout the UK. Our staff are trained to the highest standard and are FITAS qualified.


Contact info

4.9

Excellent

TrustScore 5 out of 5

258 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(258)

43 reviews in the last 12 months

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Rated 5 out of 5 stars

A friend recommended Safe & Sound to…

A friend recommended Safe & Sound to me, and it turned out to be an excellent choice. The entire experience was incredibly professional, from scheduling the appointment to the successful installation of the Scorpion immobiliser in my car. Technician James went above and beyond, patiently explaining the system until I was fully comfortable with its operation. I am thrilled to give Safe & Sound my full endorsement.

December 24, 2025
Unprompted review
Rated 4 out of 5 stars

A friend suggested I try Safe & Sound

A friend suggested I try Safe & Sound, and it was a fantastic recommendation. Every step, from booking to the final installation of a Scorpion immobiliser in my vehicle, was handled with utmost professionalism by the company. Technician James deserves particular acknowledgment for his exceptional dedication; he took the time, beyond his regular duties, to make sure I was completely familiar with how the immobiliser operates. I am delighted to wholeheartedly endorse Safe & Sound.

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service!

’ve been to Safe and Sound several times and every experience has been excellent. The team are professional, friendly and always go the extra mile. Luca is particularly polite and informative. My car was fitted with a dash cam and Ghost system to a very high standard, giving me complete peace of mind. I wouldn’t use or trust any other company.

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

A totally professional company

Safe & Sound was recommended by a friend and justifiably so. From booking right through to completion of the installation of a Scorpion immobiliser in my car, the company has been totally professional. A special mention should be made of technician James, who 'went the extra mile' after the fitting, and in his own time, to ensure I fully understood the workings of the
immobiliser. I am therefore pleased to be able to fully recommend Safe & Sound.

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Adam was excellent

I had my Ghost Immobiliser 2 fitted by Adam Smith. I wasn’t able to be with the car when he arrived, however he took care of my vehicle, installing door protectors aswell just to be safe incase anything was to come into contact, he treated it as if it was his own which goes a very long way with me, as my car is my pride and joy.

Thanks again Adam!

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

Professional service

Speedy service, prompt, polite, with a full explanation of the products available. A great company, highly recommended.

July 5, 2025
Unprompted review
Rated 5 out of 5 stars

Had Adam Smith fit my tracker on our…

Had Adam Smith fit my tracker on our Motorhome today, he was pleasant and friendly also clean worker and knew exactly what he was doing. Very please with my experience from start to finish most definitely use them again. Thank you Adam.
Mr Taylor.

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

Adam fitted my Dashcam…

Adam fitted my Dashcam expertly and efficiently
A very friendly Guy who installed both the front and rear camera in my car with care and done a wonderful job
Thank you

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

5 Stars

5 Stars - Absolutely Blown Away by Luca and Safe and Sound!
I am beyond impressed with Safe and Sound Car Immobiliser Company, and particularly with the incredible service provided by Luca! From start to finish, the experience was exceptional.
Luca is an incredibly knowledgeable individual who truly went above and beyond with the immobiliser installation. He explained every single step clearly and patiently answered all of my questions about how to use the system. It was fantastic that he generated a code only I would know, ensuring maximum security.
Luca's attention to detail was remarkable, and the install was incredibly efficient. I am well and truly over the moon with the entire process. Thank you, Luca, for your outstanding work and for making me feel completely confident and secure with my new immobiliser system! Highly, highly recommend!

May 22, 2025
Unprompted review
Rated 1 out of 5 stars

Worst costumer experience ever.

Ordered in January but the shipment never arrived. That happens, no problem. However, getting a refund is impossible with these people.

I told them on 3 occasions that the account I made the payment from was closed down as I changed banks and provided different accounts they could make a refund to. They tried to refund me several times on the closed down account with me telling them every time it is closed.

Their last attempt went through, and now they're saying I need to resolve it with my bank, even though it's their fault that it's paid to the wrong account.

5 months later I'm still without product, without my money and worst of all, with over 10 hours wasted in trying to get my money back.

This also is the 3rd time I'm making this review as they only are helpful and reply to mails once you make something public.

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent local business

We have used Safe and Sound for the fitting of numerous products and have always found them to be very professional. Their response to messages is excellent. Thank you for your work over the years.

June 7, 2025
Unprompted review
Rated 5 out of 5 stars

Can’t recommend these guys enough

Wouldn’t go anywhere else. Had an immobiliser fitted to my Focus RS along with my son’s cars also being done. Friendly, reliable, trustworthy and great value. Not many places that respect your car like it was their own

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely happy with the service and

Absolutely happy with the service and customer service from safe and sound had my tracker and immobiliser fitter and collected the car with no mess inside the car. Will be recommending to people who need this done.

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great service.

Great service and a pleasure too do business with, they did what they said they would do. With follow up calls to let you know they are on the way. Would I use them again, yes very much so.

June 11, 2025
Rated 5 out of 5 stars

Excellent Service

From the initial enquiry to the installation everything was very easy and smooth. Lee was a very nice person who dealt with us professionally and answered any of our queries, questions or concerns. Have got friends who have used this company before and came highly recommended and we would also reiterate that. Wouldn’t hesitate to go to Lee again and in fact have recommended a friend who is booked in next month for an installation.

May 9, 2025
Rated 5 out of 5 stars

Many years of using Lee and always return. 10/10

I Have been using Lee and his company for many years and find his advice helpful. They never push products that are unnecessary and always discuss options and costs before proceeding.
I have had around 12 alarms and immobilisers installed over the years and 2-3 stereo units.
I strongly recommend Lee and his team.

March 1, 2025

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