Representatives Elliot and trainee visited my home explained everything in detail. Upon completion Jose came to home and installed system that same night. That's unheard of. I received the camera in f... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The people were very friendly and genuinely seemed concerned for our welfare. The installation went well and we were taught how to use the system. Our neighbor had their carbon monoxide warning go of... See more
Company replied
Jake was very informative and helping me figure out how best to protect my home. Very patient and answered every question. Christian , the installer, was very friendly and communicated well. He was v... See more
Company replied
John and the installation tech came out about 30 minutes after I made the first inquiry about their services. They set up my monitoring and helped me complete the application and made sure I knew how... See more
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Company details
Written by the company
You’ve worked with a number of dealer programs for support, coverage, and funding. Since they are middlemen, low margins and constricting terms inhibit your growth. It’s time to eliminate the middleman. It’s time to go direct.
Contact info
1064 North Country Blvd #260, 84062, Pleasant Grove, United States
- (385) 275-2753
- socialmedia@safehomedirect.com
- safehomedirect.com
4.5
Excellent
609 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 41% of negative reviews
Typically replies within 2 weeks
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Technician and sales representative
Technician and sales representative
( Jordan and Fay) were both awesome
Friendly and very kno
February 28, 2025
Reply from Safe Home Direct
Thank you so much for the kind words! We're thrilled to hear that Jordan and Fay made a great impression — friendly and knowledgeable is exactly what we aim for.
We'll be sure to pass along your feedback to them. If there's anything else you need, don’t hesitate to reach out — we’re always here for you!
Reply from Safe Home Direct
hank you so much for your kind words and 5-star review! We're thrilled to hear our crew made a great impression from the start. We truly appreciate your support!
Easy to use system
The installation was pretty straight forward with us being consulted on placement of the base station and location of the motion detector and outside camera. The system is easy to arm and disarm and I can share the app with my family that frequently use our home. My only con is that only one camera is provided. We were told that replacement batteries for the window and door sensors are lifetime and replaced by Safe Home. I am a little unclear how or when this happens. So far our toaster has set off the fire alarm twice so I now know what to do when the alarm sounds. I took a minute or two for the call to come in from Safe home. I thought they would not call because I canceled the alarm, it was good that they called.
February 28, 2025
Reply from Safe Home Direct
hank you for the thoughtful review! We're glad the installation process was smooth and that you're finding the system easy to use and share with your family. We appreciate the feedback on the camera and battery replacement—our team will be happy to clarify that process for you. Also, we're glad the monitoring team followed up, even after the alarm was canceled. Your safety is our top priority!
Great customer service had to get a…
Great customer service had to get a upgrade on my system from 3g to 5g and Andre explained and went over everything for me.
February 15, 2025
Unprompted review
Reply from Safe Home Direct
We’re glad to hear your upgrade went smoothly and that Andre took the time to explain everything clearly. Thank you for sharing your experience — we appreciate your trust and are happy to have you as part of the Safe Home family!
Adam was awesome
Adam was awesome. He’d actually been to our house once before and the timing wasn’t right. He’s very good at what he does. We’re very happy with the service we would recommend it to anybody. The door talks to us every time we open it take a little getting used to and I did have to use the emergency code one time All good
January 31, 2025
Reply from Safe Home Direct
Thank you for sharing your experience! We’re so glad Adam took great care of you and that everything worked out perfectly this time around. It’s great to hear you’re enjoying the system — even if that talking door takes a little getting used to! We truly appreciate your recommendation and trust.
The Specialists
The two Specialists that helped us were outstanding. They answered all our questions.
They took the time explain how each part of the Alarm system works. The best thing was that the first specialist gave us his name and phone number. He told us to call him first if we have any questions. 👍👍👍👍👍
January 31, 2025
Reply from Safe Home Direct
Response from Glyde Solar
Thank you for the great feedback! We’re thrilled to hear our specialists took the time to answer your questions and walk you through your system. Providing personal, reliable support is something we take pride in — we’ll be sure to share your kind words with the team. 👍
They're overpriced
They're overpriced. I pay $731.88 for a year. I didn't know I signed a contract for 5 years. That's a whopping $3,659,40 for 5 years. They don't allow you to ask for a lower monthly cost until your contract is nearly up. They completely messed up on my email address and sent the contract to a different email so I couldn't see what was in my contract. I'm fed up with this company. I can't even afford to cancel my account with them. I'm locked in to paying 90% of what's left in my contract which could mean another $3000!
***EDIT: I called the company and they were adamant that they could not change my payment amount, nor lower the amount I owe; but they did offer to send my contact to the correct email (eyeroll). Calling was of no use.
January 20, 2025
Unprompted review
Reply from Safe Home Direct
Thank you for reaching out and sharing your concerns. We understand your frustration and appreciate the opportunity to address these issues.
We apologize for the mistake regarding your email address, which prevented you from reviewing the contract details. We take full responsibility for this oversight and are investigating how this happened to prevent similar situations in the future.
Regarding the terms of your agreement, our contracts are designed to be transparent and provide value over time. However, we understand that your current financial situation makes this difficult. While our policies typically outline cancellation fees, we are willing to explore any options that might ease your burden, such as reviewing your contract or discussing potential adjustments.
Please let us know a convenient time to connect so we can work together to find a resolution. Your satisfaction is important to us, and we want to ensure your concerns are addressed.
Thank you for your patience and for bringing this to our attention.
Very POOR Customer Service
I can attest to the fact that when the system fails they are not willing to fix and make multiple excuses. I have spoken with 11 different people about my system which has been off line for about a month and they don’t have a technician to come out for another month or 2 and I’ve only had the system for a total of 3 months. The representative in the cancellation department actually growled at me. Another mail representative got upset because I told him I wasn’t willing to pull the system myself and risk damaging any equipment for them to try and make me liable.
January 20, 2025
Unprompted review
Reply from Safe Home Direct
Thank you for taking the time to share your experience with us. We deeply regret the frustration and inconvenience you’ve encountered with your system and the challenges in obtaining timely support. This is not the level of service we aim to provide, and we take your concerns seriously.
We are prioritizing your case and will ensure a sales representative reaches out to you promptly to address these issues and work toward a resolution. Our goal is to restore your trust and provide the support you need.
If you have any additional details you’d like to share or specific concerns to highlight, please don’t hesitate to let us know. Your feedback is invaluable in helping us improve.
Thank you for your patience as we work to resolve this matter.
Sales Associate
The salesmen was incredible, I had recently disconnected my security system and never got to doing my homework on a new company. Harry stopped by and was not pushy at all, was actually very informative. He was speaking highly of his boss Mr. Brad and said he is trying to be just like him, which was another reason I should've installed your service, I was internally laughing. In all reality as a business owner, finding good associates is very difficult, he is a gem and please acknowledge this. He is well trained and seems to be highly experienced, I will recommend him to all my friends and family. Highly recommended!
January 4, 2025
Reply from Safe Home Direct
Thank you for your glowing 5-star review! We’re thrilled to hear about your great experience with Harry. He truly is a gem, and we’ll be sure to acknowledge his outstanding work.
Your recognition of his professionalism and the mentorship of Mr. Brad means so much to us. We’re grateful for your trust and your willingness to recommend us to others.
Thank you for choosing us!
When I needed help I called Customer…
When I needed help I called Customer Service and I had my needs met immediately. One phone call is all it took. Thank you Safe Home for Superb Service in my home.
June 30, 2024
Reply from Safe Home Direct
Thank you for your glowing 5-star review! We’re delighted to hear about your positive experience with Harry. He’s truly a gem, and we’ll make sure his efforts are recognized.
Your kind words about his professionalism and Mr. Brad’s mentorship mean a lot. We appreciate your trust and your recommendations.
Excellent and informative staff
Excellent and informative staff. Love the great service. Easy system to operate.
December 2, 2024
Reply from Safe Home Direct
Thank you for your kind words! We’re delighted to hear you found our staff excellent and informative, and that you’re enjoying the great service and ease of using the system. Your satisfaction means so much to us!
Reply from Safe Home Direct
Thank you for your feedback! We’re glad to hear the conversion was quick and easy and that you’re enjoying the added features. Your satisfaction is our priority
From the start this alarm system is…
From the start this alarm system is 100% better than Brinks
December 1, 2024
Reply from Safe Home Direct
Thank you for your feedback! We’re thrilled to hear you’re enjoying the system and finding it a significant improvement. Your satisfaction is our top priority!
Both Matthew and Danial were…
Both Matthew and Danial were outstanding! Very competent, helpful A cordial!
October 31, 2024
Reply from Safe Home Direct
Thank you for your kind words! We’re thrilled to hear you love the service and found the system easy to use. Your recognition of our team’s excellence and Mr. Brad’s mentorship means so much to us. We appreciate your trust!
The experience was top notch
The experience was top notch. There was a slight glitch with the video interview. I had to conduct the interview via phone. Once that was completed the installation went very well. The installers name was Eric. Top notch guy. Very knowledgeable. He resolved any issues that occurred and worked to accommodate our request. Again, top notch. Hopefully our experience during this contract. I would also like to mention Fabian. A professional that represented himself and convinced me to move forward with your product
October 31, 2024
Reply from Safe Home Direct
Thank you for sharing your experience! While we regret the initial glitch with the video interview, we’re delighted to hear the phone interview and installation went smoothly. Eric and Fabian are exceptional team members, and we’ll make sure to recognize their professionalism and dedication. We’re thrilled you chose us and look forward to providing top-notch service throughout your contract. Thank you!
I found all the people involved with…
I found all the people involved with selling the product and installing the alarm as helpful and professional.
October 1, 2024
Reply from Safe Home Direct
Thank you for your feedback! We’re thrilled to hear that everyone involved in the process was helpful and professional. Your satisfaction means a lot to us, and we appreciate your support!
Our rep and installer were awesome
Our rep and installer were awesome! I just can't say enough good things about them. Our installer was so nice and helpful. The best installer we have ever had on anything.
October 1, 2024
Reply from Safe Home Direct
Thank you for your wonderful review! We’re thrilled to hear your rep and installer exceeded your expectations. It’s great to know our installer stood out as the best you’ve ever had. We truly appreciate your kind words!
The technician was very professional…
The technician was very professional and went over all details, answered questions. Made the transition to Safe Home Direct very easy and seamless.
October 1, 2024
Reply from Safe Home Direct
Thank you for your kind words! We’re glad to hear our technician provided professional and thorough service, making your transition to Safe Home Direct smooth and easy. Your satisfaction means a lot to us!
Nicole and Julio feel like family
Nicole was very friendly and astute, she was very clear and frankly by the time she left she was family in my eyes and then came Julio friendly, communicated clearly made sure we understood how the system works, but most of all
he was diligent and patient through all the little things that that happened could see it was frustrating for him but he kept smiling and working through it. These two people are two of your greatest assets
October 1, 2024
Reply from Safe Home Direct
Thank you for sharing your experience! We’re thrilled to hear that Nicole and Julio made such a positive impression. Their friendliness, professionalism, and patience truly shine through. We’re proud to have them on our team and grateful for your kind words recognizing their efforts!
Horrible Service - Stay Away people
You get only 3 days to cancel after signing up and after that you are threatened with huge cancellation fee.
The person came to us misrepresenting that he works with ADT.
I think giving just 3 days to change your mind is predatory. How would someone know the response of the service in just 3 days!!
Now , I am tied to this contract and they demand thousands of dollars for canceling the contract.
We called them , no help. We emailed them - no response. Everyone STAY AWAY
October 2, 2024
Unprompted review
Reply from Safe Home Direct
We’re sorry to hear about your dissatisfaction and truly regret that your experience didn’t meet expectations. We strive to provide clarity and transparency during the sales process and take your concerns seriously.
Regarding the cancellation period, we fully comply with the 3-day Right of Rescission (ROR) mandated by law, allowing customers to cancel without penalty. We understand that this timeframe may feel brief, and we are committed to supporting our customers through every step of the process.
Thank you for bringing this to our attention. We value your feedback and are committed to improving our services.
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