Representatives Elliot and trainee visited my home explained everything in detail. Upon completion Jose came to home and installed system that same night. That's unheard of. I received the camera in f... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The people were very friendly and genuinely seemed concerned for our welfare. The installation went well and we were taught how to use the system. Our neighbor had their carbon monoxide warning go of... See more
Company replied
Jake was very informative and helping me figure out how best to protect my home. Very patient and answered every question. Christian , the installer, was very friendly and communicated well. He was v... See more
Company replied
John and the installation tech came out about 30 minutes after I made the first inquiry about their services. They set up my monitoring and helped me complete the application and made sure I knew how... See more
Company replied
Company details
Written by the company
You’ve worked with a number of dealer programs for support, coverage, and funding. Since they are middlemen, low margins and constricting terms inhibit your growth. It’s time to eliminate the middleman. It’s time to go direct.
Contact info
1064 North Country Blvd #260, 84062, Pleasant Grove, United States
- (385) 275-2753
- socialmedia@safehomedirect.com
- safehomedirect.com
4.5
Excellent
610 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 41% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Anthony was very valuable to us
Anthony was very valuable to us. He’s very knowledgeable about your products and probably couldn’t find a nicer guy. Thank you
April 30, 2024
Reply from Safe Home Direct
Thank you for your kind words! We’re thrilled to hear that Anthony’s knowledge and friendliness made such a positive impression. We’re lucky to have him on our team, and we appreciate your feedback!
Service Review
Had the pleasure of meeting Jerry Shimko today and having him update my system. He did a wonderful job and was very knowledgeable and informative. Highly recommend.
April 18, 2024
Unprompted review
Reply from Safe Home Direct
Thank you for your wonderful review! We’re thrilled to hear about your great experience with Jerry Shimko. His knowledge and professionalism are truly appreciated. Thank you for recommending him!
I really feel like I am protected from…
I really feel like I am protected from unwanted intruders and you have made me feel a lot better about it now that you are going to be able to do what you need to do so I can know how safe I really am. Thanks for everything. 👍
April 2, 2024
Reply from Safe Home Direct
Thank you for your thoughtful feedback! We’re so glad to hear that our service has helped you feel safe and secure. Your peace of mind is our top priority, and we’re here whenever you need us. Thank you for trusting us!
I don't like not having a guide on how…
I don't like not having a guide on how to use the screen. We also were not shown that the smoke and broken glass detectors were active.
April 2, 2024
Reply from Safe Home Direct
Thank you for your feedback. We're sorry to hear about your experience and understand your concerns about the lack of a usage guide and clarity on the detectors. We're committed to improvement and will reach out to you directly to provide the necessary training and ensure your satisfaction. Your peace of mind is our priority.
Salesman and installer was very…
Salesman and installer was very professional and the installer even help me after hrs with connecting my wife to app
April 2, 2024
Reply from Safe Home Direct
Wow, thank you so much for the fantastic 5-star review! 🌟 We're thrilled to hear that our team, especially our salesman and installer, went above and beyond to ensure you had a great experience. It's our top priority to provide professional service and support, anytime you need it - yes, even after hours!
Knowing that we could assist in connecting your wife to the app and make everything run smoothly truly makes our day. We're here for you, whatever you may need.
Thanks again for choosing us and for taking the time to share your positive feedback. We look forward to serving you again in the future
I tried calling a number of times and…
I tried calling a number of times and asked to speak to a manager. The reply was a form email ... each saying something meaningless to my request.
I finally got a reply to say that a manager had tried to call me, but I did not answer his/her call. This said to me that since I wasn't available 24/7 that I shouldn't expect any additional service from Safe Home. I will have to tell anyone who asks me that this is the type of customer service that they should expect from Safe Home.
December 1, 2023
Reply from Safe Home Direct
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you've experienced. It’s clear we missed the mark this time. We're committed to improving and ensuring your concerns are addressed promptly.
Our Customer Loyalty Manager will contact you today to discuss this further and ensure we resolve your concerns to your satisfaction. Your feedback is crucial in helping us enhance our service.
Still waiting on my camera to be…
Still waiting on my camera to be installed what’s the problem?
February 29, 2024
Reply from Safe Home Direct
Thank you for bringing this to our attention, and we apologize for the delay in installing your camera. We understand how important this is for you, and we're committed to resolving this issue promptly. I will personally contact the sales representative and ensure that our tech support team reaches out to you as soon as possible to get your camera installed. Your patience and understanding are greatly appreciated, and we're here to make sure you receive the service you expect and deserve. If you have any more questions or concerns in the meantime, please don't hesitate to contact us.
Professional Setup, Installation, and Follow-up.
Both the sales representative and the installation technician were professional and did a great job. They made the switch from my current security company painless and offered excellent support throughout the process. I feel confident that they will continue to provide any needed support for their product.
February 29, 2024
Reply from Safe Home Direct
Thank you for the positive review! We're thrilled to hear about your satisfaction with our professional setup, installation, and follow-up process. It's great to know that our team made your transition smooth and provided outstanding support along the way. Your confidence in our ongoing support means a lot to us, and we're here to assist with any future needs. Thanks for choosing us!
Great sevice
Great service from Jeamus, Arrived on time and was very helpful and courteous. Would recommend to anyone.
March 4, 2024
Unprompted review
Reply from Safe Home Direct
Thank you for your kind words! We're delighted to hear about the great service Jeamus provided, punctuality, helpfulness, and courtesy. Your recommendation is greatly appreciated, and we're thrilled to have met your expectations. If you need any further assistance, we're here for you. Thanks for recommending us!
The installer was professional
The installer was professional. He was Quick and throughal. Very personal.
March 1, 2024
Reply from Safe Home Direct
Thank you for your review! We're glad to hear that our installer was professional, quick, thorough, and personable. Ensuring a positive experience is important to us. If there's anything more we can do for you, just let us know!
Installer’s were very good and informative.
Installer’s were very good. Answered all our questions. So far we are well pleased.
February 29, 2024
Reply from Safe Home Direct
Thank you for sharing your experience! We're thrilled to hear our installers were not only very good but also informative and answered all your questions. It's wonderful to know you're pleased with our service so far. Should you have any more questions or need further assistance, we're always here to help. We appreciate your feedback and look forward to continuing to meet your expectations!
Awesome experience
February 29, 2024
Reply from Safe Home Direct
Thank you for the succinct praise! We're thrilled you had an awesome experience
Gary and William are the best all…
Gary and William are the best all around! They make us feel like family and safe! If we need anything they are always here! The product is great! Will stay faithful to the company because of the service!
February 29, 2024
Reply from Safe Home Direct
Thank you for such a wonderful review! We're thrilled to hear Gary and William have made you feel like family and ensured your safety. It's heartening to know their dedication and our product have inspired your loyalty. We're here whenever you need us, looking forward to continuing to serve you with the same exceptional service!
I enjoyed the input from Darnell
I enjoyed the input from Darnell, he was honest with explaining the try out time to me and my opinions later on. Which I am still debating on. I like the system a lots have no problem with it.
February 1, 2024
Reply from Safe Home Direct
Thank you for your feedback! We're glad to hear you appreciated Darnell's honest input and explanations regarding the trial period and options. It's great to know you're liking the system and haven't encountered any issues. If you have any further questions or need assistance as you continue to consider your options, please don't hesitate to reach out. We're here to help!
They will promise you will send new…
They will promise you will send new contract after 6 months to maintain a 5dollar per month bill. People will do everything just to have some sales. Specially here in TN agent name is Quarterruis Manuel. Dont fall for this person will lie just to get you sign for thier company. Equipment break needs always reboot.
May 30, 2023
Reply from Safe Home Direct
We deeply regret the inconvenience and frustration caused by your recent experience. Your feedback is crucial to us, and we want to assure you that providing exceptional service is our utmost priority. We sincerely apologize for any miscommunication regarding the contract terms and any inconvenience caused by equipment issues.
In response to your concerns, we have taken immediate action and terminated the representative involved. This decision reflects our commitment to maintaining high standards of professionalism and ensuring the satisfaction of our customers.
Please reach out to us directly with additional details so that we can promptly resolve the situation and ensure your complete satisfaction.
Once again, we apologize for any inconvenience you have encountered, and we appreciate your patience and understanding as we take swift action to rectify the situation.
Sales rep and technician were very…
Sales rep and technician were very helpful and explained everything thoroughly
January 31, 2024
Reply from Safe Home Direct
Thank you so much for your glowing review! We're thrilled to hear that our sales representative and technician provided you with such exceptional service. At Safe Home, we strive to ensure that every customer receives thorough explanations and helpful assistance throughout their experience with us.
Your feedback reinforces our commitment to delivering outstanding customer service. If you ever need anything in the future or have any questions, please don't hesitate to reach out. We truly appreciate your support and look forward to serving you again.
SMOOTH TALKERS AND FULL OF SHI* FROM THE TOP DOWN
LOUSY PHONE SERVICE, ALWAYS ON HOLD FOR EVER...
SMOOTH TALKERS, COULD NOT FULFILL THEIR CONTRACT/PROMISES .
NOT EVEN WITH A LOCAL PRESENCE OR WITH A LOCAL TECH CREW OF THEIR OWN ???
January 25, 2024
Unprompted review
Reply from Safe Home Direct
We're sorry to hear about your experience and the disappointment caused by unfulfilled promises. Ensuring customer satisfaction is our top priority, and we take your feedback seriously. Please provide more details so we can address this issue promptly and make things right. We value your business and hope to regain your trust.
I regret to inform you that despite receiving the email you provided, I was unable to locate your account using the information provided. If you could please provide additional details or contact information, I would be more than willing to assist you further in resolving any issues you may have encountered
Mad as hell continue….
Mad as hell continue. My horror continues today is 1/22/2024. I still have my wires expose and hanging in my garage. I don’t have my cameras installed I haven’t received any monies return. No one from corporate has not responded to me directly. I have to receive medical hospitalization from the stress they have bestowed on me. I’m still Mad as hell
January 2, 2024
Unprompted review
Reply from Safe Home Direct
are deeply sorry for the ongoing issues you've faced with your installation and the lack of communication from our corporate team. Your experience is unacceptable, and we apologize for any stress it has caused you.
Your safety and satisfaction are our top priorities. We are actively working to resolve the exposed wires and complete your camera installation promptly. Additionally, we will have our service team reach out to you directly to address your concerns and provide assistance.
Please know that we take your feedback seriously and are committed to rectifying the situation. We will be in touch with you shortly to address your concerns and provide a resolution.
Thank you for bringing this to our attention. We appreciate your patience and understanding.
The service techs were prompt and well…
The service techs were prompt and well mannered. Had an issue with my internet got it fixed and they were right back out.
January 10, 2024
Reply from Safe Home Direct
Thank you so much for taking the time to leave us a 5-star review! We're delighted to hear that our service techs were prompt and courteous. It's great to know that they efficiently resolved your internet issue and were quick to respond when needed. If you ever have any more concerns or questions in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again
Unhappy that door bell has to be…
Unhappy that door bell has to be charged was not informed of this. Want to cancel door bell
January 10, 2024
Reply from Safe Home Direct
We apologize for any inconvenience you've experienced with the doorbell requiring charging, and we want to assure you that our tech support team will reach out to you to address this issue. Your satisfaction is important to us, and we are committed to resolving any concerns you may have. Thank you for bringing this to our attention, and we'll be in touch soon to assist you further.
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