While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professionalism, making interactions pleasant and efficient. Many people highlight the excellent service, noting its efficiency, clear communication, and the smooth user experience provided. Reviewers frequently mention the company's reliability and thoroughness in delivering their services. However, some people mentioned a slight hiccup with one of the trainers due to logistics and timing, and a few others noted issues with the internal communication within the office.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the efficiency,... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the staff for being punctual,... See more

User experience

Customers had positive experiences with the user experience. Reviewers consistently praise the clarity and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Safe I.S. provided a great fire extinguisher training session that was smooth, timely, and well organized. Nick did a fantastic job as the instructor—he was friendly, engaging, and packed with helpful... See more

Rated 5 out of 5 stars

The fire marshal training was solid and worth the time. The trainer knew the subject inside out and kept things clear and practical. No pointless filler, just the stuff we actually need to deal with... See more

Rated 5 out of 5 stars

We have been using Safe IS for regular fire alarm and emergency lighting tests for quite some time now. Just recently, they have also carried out a Fire Risk Assessment at our offices. I can honestl... See more

Rated 5 out of 5 stars

We have recently used Safe I.S Ltd for a Fire Risk Assessment. They were punctual, efficient and knowledgeable. Today they have wall-mounted fire extinguishers and conducted emergency light testing. S... See more


Company details

  1. Fire Protection Service

Information provided by various external sources

Safe I.S. offer Fire Protection & Safety Compliance throughout the UK; our qualified professionals Train, Assess and Service almost all Health & Safety Systems enabling clients to be insurance and legally compliant.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

262 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fire Risk Assessment

This was an excellent service from start to finish, I was always kept up to date with the progress. Everything was explained clearly, if I had any questions they were answered in a timely manner, Ashley Hillier provided everything I needed and was extremely helpful. I would definitely recommend Safe I.S Ltd.

April 30, 2024
Unprompted review
Rated 5 out of 5 stars

5* Company

5* Company
I have been using Safe I.S. Ltd for a number of years for all our Companies Fire Safety needs, from the risk assessment to the emergency lighting and Fire Warden Training. They are polite, helpful and most important very knowledgeable. I know that no matter what they are doing for us they do very well. I woukd definitely recommend them and will carry on using them to keep our business safe.

April 19, 2024
Unprompted review
Rated 5 out of 5 stars

Fire Marshal Training Review

Fire Marshal Training Review

At PNC Unique Ltd, we recently completed fire marshal training as part of our commitment to ensuring the safety and well-being of our employees and visitors. The training, conducted by Safe I.S.Ltd, aimed to equip designated fire marshals with the knowledge and skills necessary to effectively respond to fire emergencies and facilitate evacuations.

Training Content:
The training covered a comprehensive range of topics, including:

Fire safety legislation and regulations
Understanding fire hazards and risks in the workplace
Roles and responsibilities of fire marshals
Fire prevention measures and control measures
Evacuation procedures and assembly points
Effective use of fire extinguishers and other firefighting equipment
Communication during fire emergencies
Practical exercises and scenarios to reinforce learning
Key Learnings:
Participants gained a deep understanding of fire safety principles and learned how to identify potential fire hazards in the workplace. They became familiar with their roles and responsibilities as fire marshals, including the importance of conducting regular fire drills, maintaining clear evacuation routes, and ensuring the safe evacuation of all occupants in the event of a fire.

Practical Exercises:
The inclusion of practical exercises was particularly valuable, These exercises provided hands-on experience in using firefighting equipment.

Instructor Expertise:
The training was delivered by experienced instructors who demonstrated a thorough understanding of fire safety regulations and best practices. They engaged participants through interactive discussions, real-life examples, and practical demonstrations, ensuring that key concepts were effectively communicated and understood.

Feedback:
Feedback from participants was overwhelmingly positive, with many expressing appreciation for the relevance and practicality of the training content. Participants felt more confident in their ability to fulfil their roles as fire marshals and contribute to the overall safety culture of the organization.

Recommendations:
Moving forward, it is recommended that we conduct regular refresher training sessions to reinforce key concepts and ensure that fire marshals remain up-to-date with the latest fire safety protocols and procedures. Additionally, consideration should be given to expanding fire safety training to all employees to enhance overall awareness and preparedness.

Overall, the fire marshal training provided by Safe I.s Ltd was highly informative, engaging, and beneficial. It has equipped our fire marshals with the necessary knowledge and skills to effectively respond to fire emergencies and contribute to the safety of our workplace.

John Dauven PNC Unique Ltd Health & Safety Manager
19.04.24

April 10, 2024
Unprompted review
Rated 1 out of 5 stars

Unprofessional company

Unprofessional company. Incomplete works carried out. Try to over charge then threaten legal action even when it’s their mistake!
Avoid at all costs!

October 20, 2023
Unprompted review
Safe I.S. Ltd logo

Reply from Safe I.S. Ltd

Thank you for taking the time to leave a review, Martin.

We have requested additional information because we do not recognise your customer information at this stage.

If you can please respond, or contact Liam Peskett, Sales Director on 0800 955 3580 we can then discuss your feedback accordingly.

Rated 5 out of 5 stars

The training went really well…

The training went really well yesterday.

The trainer was very knowledgeable and engaged with everyone. I received amazing feedback from everyone, the ladies felt they learnt a great deal and was always kept interested as there was never any dull moments.

So overall a very successful day.

I have already purchased a fire blanket for my house!

February 12, 2024
Unprompted review
Rated 5 out of 5 stars

Well worth doing!

The guys that done the course, were really happy with the trainer!
They had all done this course before, and were just doing a refresher, and couldn't believe how much things have changed, so well worth doing.

January 23, 2024
Unprompted review
Rated 5 out of 5 stars

Great Company & Content of Training Course was top class!

Great experience with this company from start to finish with booking our Fire Warden Training course. We really enjoyed the course and were very impressed with the trainer Reece - so professional, informative and engaging. Would highly recommend Safety I.S. for your training needs. Great customer service and we received our Certificates promptly. Thank you!

December 18, 2023
Unprompted review
Rated 5 out of 5 stars

Very professional and good value - highly recommend

We have used Safe IS for both our office fire risk assessment and annual fire extinguisher testing.

I have to say Nick, who performed our risk assessment was very professionals, but also made it an straightforward experience for us. He applied a very pragmatic approach, and gave us some good advice for improvement measures.

I would highly recommend Safe IS - and in fact I have recommended them to other tenants on other floors in my office building.

November 16, 2023
Unprompted review
Rated 5 out of 5 stars

Fire Risk Assessment

Fire I.S carried out our recent Fire Risk Assessment.
They were punctual, polite and unobtrusive. The assessment was thorough and paperwork received clear and concise.
We have used Safe I.S. for the past 3 years for our Risk Assessment and this will more than likely carry on in future.

October 18, 2023
Unprompted review
Rated 5 out of 5 stars

Safe I.S - Fire Warden Training

Safe I.S. delivered our in-house Fire Warden training in a relatable, friendly, yet professional way, with the onus on the seriousness of the topic. Having completed similar training multiple times over the years, this session STILL gave us all something new to take away. Safe I.E. offer reassurance in their experience and in accreditation. Would recommend for all business fire safety needs.

October 25, 2023
Unprompted review
Rated 5 out of 5 stars

The Fire Warden training course

The Fire Warden training courses provided by SAFE.I.S are extremely well delivered and received. They have a passion for Fire Safety which is genuinely appreciated and is proven by staff engagement and drive to ensure fire safety. We have used SAFE.I.S a few times and will continue to use them which is testament to the amazing service they provide.

October 10, 2023
Unprompted review
Rated 5 out of 5 stars

Highly Recommend!

We had a great experience with Tony and Reece who not only offered a detailed and interesting look into Fire Safety but were able to offer a bespoke insight into our workspace and were able to answer any questions. Highly recommend,

October 10, 2023
Unprompted review
Rated 3 out of 5 stars

Risk Assessment and Fire Extinguishers

I have used the company for a Risk Assessment Report, and Fire extinguishers needed to be installed, they are capable and informed of all legislation in regard of this matter, but customer service is poor, they take a very long time to reply, and get appointments booked for the work to be done, the main thing that I was not happy about that they do not assess the job and quote for all the required work, charges comes in stages rather than provide the full picture.

October 19, 2023
Unprompted review
Safe I.S. Ltd logo

Reply from Safe I.S. Ltd

Thank you for taking the time to leave us a review. We have requested information, so we can see which works this relates too so we can understand your feedback and respond accordingly. If you could please come back to us, that would be very much appreciated.

Thank you in advanced.

Update on 30/10/2023:

We have not received a response to our request for more information from the reviewer, and at this stage still do not recognise the customer or the information provided in their review.

We would again appreciate it if the reviewer could reach out to us so we can review and respond accordingly.

Rated 5 out of 5 stars

A great service

A great service. Professional, efficient and a fair price. The assessor took time to make sure that we fully understood the process and any actions to be followed up. Thank you

September 15, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look