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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professionalism, making interactions pleasant and efficient. Many people highlight the excellent service, noting its efficiency, clear communication, and the smooth user experience provided. Reviewers frequently mention the company's reliability and thoroughness in delivering their services. However, some people mentioned a slight hiccup with one of the trainers due to logistics and timing, and a few others noted issues with the internal communication within the office.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the efficiency,... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the staff for being punctual,... See more

User experience

Customers had positive experiences with the user experience. Reviewers consistently praise the clarity and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Safe I.S. provided a great fire extinguisher training session that was smooth, timely, and well organized. Nick did a fantastic job as the instructor—he was friendly, engaging, and packed with helpful... See more

Rated 5 out of 5 stars

The fire marshal training was solid and worth the time. The trainer knew the subject inside out and kept things clear and practical. No pointless filler, just the stuff we actually need to deal with... See more

Rated 5 out of 5 stars

We have been using Safe IS for regular fire alarm and emergency lighting tests for quite some time now. Just recently, they have also carried out a Fire Risk Assessment at our offices. I can honestl... See more

Rated 5 out of 5 stars

We have recently used Safe I.S Ltd for a Fire Risk Assessment. They were punctual, efficient and knowledgeable. Today they have wall-mounted fire extinguishers and conducted emergency light testing. S... See more


Company details

  1. Fire Protection Service

Information provided by various external sources

Safe I.S. offer Fire Protection & Safety Compliance throughout the UK; our qualified professionals Train, Assess and Service almost all Health & Safety Systems enabling clients to be insurance and legally compliant.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

262 reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Use and recommend

We use SAFE IS for our fire risk assessments, specifically Nick. Happy with their service and I regularly recommend them.

September 19, 2023
Unprompted review
Rated 3 out of 5 stars

The appointment for the Blocks of Flats…

The appointment for the Blocks of Flats Assessment was made by Safe IS several weeks prior to the visit. The paperwork identified that the Assessor needed to be accompanied throughout and that entry to each flat would be necessary. As such arrangements were made with all owners/tenants to be available at the allocated time. The day before the visit I had a call to ask if the Assessment could be advance 2 hours. This was declined based on the sacrifices being made by people to attend. On the day the Assessor still actually turned up at 11AM and conducted the majority of the visit unaccompanied without any contact that he was onsite at all. Although the Assessment itself was well conducted and thorough the communication was vey disappointing. I have phoned the office to complain about this but actually have not received a call to explain why this occurred. All I received were the Invoices. I suggest a call to each customer directly after a visit and prior to the raising of the invoices to confirm all was satisfactory or discuss issues would be an improvement.

August 30, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you Ashley

Ashley really supported me through the process, booking several groups to complete training. All reported positively on the training delivered on the day. Many thanks

August 15, 2023
Unprompted review
Rated 5 out of 5 stars

Coram campus

We used Safe I.S Ltd for several years now and 100% extremely satisfied with their service.
Great communication and very friendly, helpful and Professionals team.

May 23, 2023
Unprompted review
Rated 5 out of 5 stars

Professional Excellence Guaranteed …

This is the second time SAFE IS have delivered fire marshal training and it has been a real hit with our employees.
The training is easy for the delegates to understand, effectively covering the fire triangle, legislation and the ever popular practical session where they get to use fire extinguishers.
We have used this company for almost 2 years for various fire related services - every department I have dealt with has consistently been friendly, professional and customer centric.
A great company with a great attitude! Well done!

June 6, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, the trainer arrived in plenty of time and was very friendly and approachable. We had issues with roadwork noise outside but the trainer adapted and managed to continue the course successfully.

May 18, 2023
Unprompted review
Rated 5 out of 5 stars

5 star company and 5 star trainer.

The whole process from initial enquiry through to booking was very easy.

Mike our trainer was very knowledgeable, he made all of the candidates feel at ease, and the feedback from them was glowing!!

This is the third time we have had Mike train at our company and he has always been professional, polite and focussed the training around our business requirements. Making the training site specific whilst still covering generic topics was extremely useful and a great skill to have.

I would not hesitate in using Safe I.S. again in the future and can highly recommend.

April 13, 2023
Unprompted review
Rated 1 out of 5 stars

NOT HAPPY

I booked for assessment and had to travel at last minutes changes. Fire risk assessment file was locked in my room, the assessor comment so many recommendation on the report. I emailed to them apologize that I forgot to leave the file with my staff. I have all actioned as per last year assessment. I could emailed to him all evidence. Asking to amend the report. But he said no. It was very disappointed experience. I would have reschedule the visit if the report look like I haven't done anything as per guideline because he couldn't see the file on the day he came. I am going to change the company for next year.

May 2, 2023
Unprompted review
Safe I.S. Ltd logo

Reply from Safe I.S. Ltd

Good Afternoon Susan, It was great to speak to you today, thank you for your time.

As discussed our Fire Risk Assessors can only compile their reports based on the paperwork and facts provided to them on the day of the assessment. Unfortunately a key file was unavailable, meaning some items you have already completed (such as PAT testing) where marked as a requirement in your report. Although I understand your frustration as you would have preferred a "clean" report, Fire Risk Assessments are not a pass or fail document, they are designed to be live documents, and I am glad you now understand how to update your document to allow you to manage the report going forward.

From our discussions, I am glad to understand the issue is now resolved, however, as discussed, if you need any further support, any further assistance, me and my team are here to help.

We really do value your custom and I hope that now the issue is better understood and resolved, we can continue our partnership moving forward.

Kind Regards
Liam Peskett
Sales Director

Rated 5 out of 5 stars

fire marshall training

The staff that attended all said it was a great training experinece and all enjoyed it. It was very imformative.

March 22, 2023
Unprompted review

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