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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, finding them to be effective and comfortable. Many highlight the ease of molding the mouthguards for a perfect fit, and appreciate the wide range of appealing designs available. The delivery service is frequently described as fast and efficient, with many consumers receiving their orders promptly. However, some people were dissatisfied with the order process, specifically noting delays in shipping and a lack of updates on their order status. A few customers also mentioned issues with the mouthguards not holding their shape after molding, or finding them less suitable compared to other brands.

What people talk about most

Product

People report positive experiences with the product. Many reviewers praise the mouthguards for their... See more

Quality

Consumers find quality to be positive, consistently praising the products' durability, fit, and protective... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the fast and efficient shipping,... See more

User experience

Users describe positive interactions with user experience. Many customers highlight the simplicity and ease... See more

Order

Customers had ambiguous experiences with order. Many reviewers praised the ease of ordering, variety, and... See more

Based on these reviews

Rated 5 out of 5 stars

Our bought a couple of mouth guards in the Black Friday sale. I had an issue with a discount code but customer service were excellent. They sorted the issue and even refunded what I’d overpaid. The... See more

Rated 5 out of 5 stars

These are our go to choice for mouth guards for our boys for rugby. We’ve tried numerous brands and have come back to these ones for good. One of our boys has difficulty with coordination and finds th... See more

Rated 5 out of 5 stars

I opted for a Safejawz mouth guard over all other mouthguards down to a few things - good marketing, good reviews and good prices. This mouth guard was a massive upgrade compared to my old rugby mouth... See more

Rated 5 out of 5 stars

I bought two mouth guards, and they were exactly as described. They’re easy to use, comfortable, and fit well after molding. The quality feels solid for the price, and the instructions were clear. Ove... See more


Company details

  1. Sportswear Store

Information provided by various external sources

SAFEJAWZ mouthguards have revolutionised sports dental protection. We sell boil and bite guards and designed hand-made dentist custom-fit guards.


Contact info

  • West Coppice Road 2, WS8, Brownhills, United Kingdom

  • safejawz.com

4.6

Excellent

TrustScore 4.5 out of 5

224 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 3 out of 5 stars

Reason I’m giving 1 star as my item…

My review has changed as it’s turnt up the day it give me the option to review

October 4, 2021
SAFEJAWZ logo

Reply from SAFEJAWZ

Hi Samuel, I'm sorry the system missed that a full address hadn't been supplied, we did resolve this once notified. Regarding your completed custom mouthguard, as our customer service team mentioned in their email last week, we aim to send out completed mouthguards within 7-10 working days, today is the 10th working day for you and our system shows that this was delivered to you yesterday.

I hope you are happy with it, please let us know if there are any issues.

Best, Ewan

Rated 2 out of 5 stars

Not worth the money

Update!!

Mouth guard arrived just outside of expected timeframe

The mouth guard fits good however is really tight on onesie causing irritation on the gum

Will revert to old opro shield

Not worth the money

October 3, 2021
SAFEJAWZ logo

Reply from SAFEJAWZ

Hi Mark, we do advertise that completed mouthguards will be made within 7-10 working days, today is the 9th day since receiving your impressions and your mouthguard will be dispatched on time. I really hope you are happy with it when it arrives. Best, Ewan

Rated 3 out of 5 stars

Sent me the product twice and charged…

Sent me the product twice and charged me twice when I ordered it once the gumshield is good just disappointed with that

September 15, 2021
SAFEJAWZ logo

Reply from SAFEJAWZ

Hi Michelle, I'm sorry to hear about this. If you contact our customer support we can arrange for a refund of the incorrect delivery.
Ewan - Co-founder

Rated 5 out of 5 stars

A great product

I lost my previous moulded gum shield, so i ordered a new one from Safejawz. The mould pack arrived in a couple of days, i did the mould and sent it back in the pre paid envelope ( although i did put the mould back in the plastic tub, before putting it in the packaging. Just for extra protection ) they e-mailed to say they had received it, and then to say it was a good mould, and their technicians were making the shield. Soon after i received my new shield in the post, and it fits perfectly. So great service, great communication and a great end result. Would definitely use Safejawz again.

September 14, 2021
Rated 4 out of 5 stars

Overall happy

Overall happy, but a warning about the case!
The mouth guard came quickly, well packaged and was easy to fit. I had a very happy little boy! My only issue is that the case it came with definitely wasn’t suited to rugby as on day one of training, the case broke and it was only in his bag, so I would recommend getting a different case for it!

September 12, 2021
Rated 5 out of 5 stars

Amazing

I had some trouble with the Royal Mail but the SAFEJAWZ team sorted it all out and now I’ve received a top quality gum shield

September 9, 2021
Rated 5 out of 5 stars

Just as described

Just as described. Easy to mould and comfortable once fitted. A great option from a reputable brand at a great price

August 23, 2021
Rated 5 out of 5 stars

Fits like a mouthguard

Grabbed myself a SAFEJAWZ custom fit mouthguard. The kit came and the instructions were easy to follow. Sent the mould off and a week later received my custom fit mouthguard. Looks great, fits perfectly and I’ve still got all of my teeth!

August 19, 2021

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